Zimbrick at Fish Hatchery Road

I had an excellent experience buying a new car from Zimbrick Honda. The staff were all low key--there was zero pressure to buy. The price offered (via internet) was fair, as was their offer on my trade Zimbrick Honda. The staff were all low key--there was zero pressure to buy. The price offered (via internet) was fair, as was their offer on my trade-in. The entire process was efficient and pleasant. I definitely would recommend Zimbrick to friends who are car shopping. More

From start to finish, my experience leasing my new Honda Pilot was great. Chad went out of his way to accommodate my schedule and I never felt pressured to complete the sale. Additionally, Chad and the sa Pilot was great. Chad went out of his way to accommodate my schedule and I never felt pressured to complete the sale. Additionally, Chad and the sales manager were upfront about the terms and conditions and gave me time to go home and do my own research. In addition to Honda producing great cars, it has been the great customer service I've received from Zimbrick Honda (from sales to service), that has brought me back 4 times. More

Be Very Cautious Buying your Vehicle From Zimbrick. We Be Very Cautious Buying your Vehicle From Zimbrick. We bought our used RAV4 from Zimbrick in April. The sales associate, Paul, was a great guy and a Be Very Cautious Buying your Vehicle From Zimbrick. We bought our used RAV4 from Zimbrick in April. The sales associate, Paul, was a great guy and a great sales man, and I would recommend him to anyone. But every car has to go through the finance guy, and this is where the sale went downhill. Don’t buy a car from Anthony Saunders, Zimbrick’s finance guy, he lied to us on many occasions and didn’t fix anything he said he was going to. We negotiated a price of $19,000 which was a good price on our vehicle, and then we found out when looking at the paperwork later that he charged us $19,600. Both my wife and I know we agreed on 19,000. We agreed to the deal with the condition that he include the interior and exterior coating which helps prevent rust and wear. He agreed to that condition but told us he’d write it in the contract. Then when I looked at the contract he not only showed it, but charged the entire $600. In short we ended up signing a contract to pay $600 more than we agreed to. I couldn’t believe it! I have been in sales my whole life and have never been treated/ cheated this way. I called Anthony Saunders over six times and left three messages. He never returned any of my calls. Then when I finally got a hold of him on two separate occasions, he said he was “going to talk with his higher up and see what he could do” and promised to call me back on both occasions. I have never written a negative review before and it pains me to do so, because Paul Walczyk was a great sales guy. Anthony does not follow through, acted without integrity, lied to our faces, and still has not resolved the issues. Brendan More

The remodel & expansion of Zimbrick Honda are fantastic and much appreciated. Customer comfort was always good, but now it is tremendous. Thanks for investing the money to make the much-needed im fantastic and much appreciated. Customer comfort was always good, but now it is tremendous. Thanks for investing the money to make the much-needed improvements. I am also glad to see that the expaned number of service managers no longer have to endure the winter cold, summer heat, and car fumes now that they are enclosed behind glass walls! More

I travel 100+ miles for service on my Infiniti and do so because of the convenient - efficient - friendly service I receive from Zimbrick Infiniti. Quick drop off and pick up - clean car - loaner vehicle - because of the convenient - efficient - friendly service I receive from Zimbrick Infiniti. Quick drop off and pick up - clean car - loaner vehicle - and immaculate facility are key. More

Pleasant people, quick service, and great car wash. PERFECT! Car looked beautiful after service and wash--wanted to just look at it in the service area rather than drive it out into the winter wea PERFECT! Car looked beautiful after service and wash--wanted to just look at it in the service area rather than drive it out into the winter weather. It's always a pleasure to get service at Zimbrick Infiniti of Madison. I didn't purchase this car there but they treat me like I did. These folks are professionals!! More

They were expecting me when I arrived, they had a loaner car for me as promised, and my car was ready when I returned. I was able to schedule an appointment time that worked best for me. The Zimbrick serv car for me as promised, and my car was ready when I returned. I was able to schedule an appointment time that worked best for me. The Zimbrick service staff is always friendly, and when I wait, I enjoy the Keurig coffee. My car was ready when I arrived and it was clean! The car was parked directly outside the service bay - easy to access and ready to go. Before we purchased our vehicle from Zimbrick Infiniti my friend told me about your wonderful service. I am pleased to say it has been every bit of that, and I have mentioned this to others - I hope they will in turn buy from Zimbrick Infiniti. More

I appreciate the fact that I am able to speak directly with Glenn or Kyle and schedule my requested time for an appointment virtually every time. The entire process - from check in to pick up - is easy an with Glenn or Kyle and schedule my requested time for an appointment virtually every time. The entire process - from check in to pick up - is easy and professional. It is always a pleasure to work with both Glenn and Kyle. They are valued partners in keeping my Infiniti running great. More

I have been purchasing cars and trucks for businesses since 1977. There are many good vehicles out there today. What separates them for me is the service department as well as the overall integrity of th since 1977. There are many good vehicles out there today. What separates them for me is the service department as well as the overall integrity of the dealership. The quality, care and genuine concern you get from Infiniti of Madison (Zimbrick) is second to none. The service team at Zimbrick is why I will not switch dealers! Also Every employee at Zimbrick from top management and down take the time make sure you are happy with the entire experience of car ownership. You have a high level confidence that when you leave the lot all of your concerns have been addressed . I tell people the infinity service team pampers my car as if it were their own. More

Glenn & Kyle are always pleasant, courteous, professional, knowledgable, and overall great to work with. I needed an early morning appointment with a loaner car which were both easily accommoda professional, knowledgable, and overall great to work with. I needed an early morning appointment with a loaner car which were both easily accommodated. In and out in less than 5 minutes. Fantastic experience! I have purchased and serviced other vehicles at other dealerships in Madison, and no one compares to the service provided by Zimbrick Infiniti. More