Zeigler Hyundai of Racine

I previously left an overwhelmingly negative review but have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to ha have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to harm them or their careers. I hope this feedback helps improve processes for the staff and future customers at Zeigler. I negotiated a new 2025 Tucson for my parents, who dislike dealership interactions. From the start, I made it clear that they hadn't decided on a payment method, and I wanted a firm price independent of how they would pay. This way, I could present them with the offer and then we would discuss options. I documented this in texts and followed a script I wrote to ensure I covered all of this in my conversations. We settled on a price and I brought my parents into the dealership to test drive and place an order. When we visited the dealership, we found that the sales person we talked with initially and made an appointment with was not there but someone else could help us. We then worked with Sean. The price he provided differed from what we had discussed over the phone, but since he hadn’t been part of the earlier discussions, I don’t hold that against him. I made sure to reiterate what I had told the others over the phone including the part where my parents had not decided on payment method. When I clarified our discussions, Scott came out and confirmed the agreed-upon price, and we placed our order. The vehicle was estimated to arrive in November but did not arrive until March, but I understand manufacturing delays happen. The night before pickup, Sean mentioned a $2,250 Hyundai financing incentive. Naturally, we expected this to reduce our previously agreed-upon price if we financed. My parents had initially planned on paying cash at this point but I discussed how this could help them out financially and also explained how this could help the dealership who had been very helpful thus far. However, when we arrived to the dealership, we were first told an additional package had been added—raising the price by ~$1,500—which we had to request be removed. Then, we were informed the $2,250 incentive would only get us to the previously agreed price and we HAD to finance to get there, contradicting prior discussions where we had talked about being able to pay cash at the price. We were disappointed by this, but it was especially disappointing when Scott's response felt like a "Sure, the sales people told you that you could pay both ways but I never said that- so GOTCHA". I had been transparent throughout with the hope of making this an easy process for my parents, but instead, they had to spend hours at the dealership sorting out unexpected changes. What started as a positive experience with Zeigler, and our hopes of making this our permanent dealership, turned frustrating, and because of this, we are not planning on returning for our future purchases. More

Myles is amazing. He will go above and beyond to make sure you get the deal you’re looking for. This dealership is the only one that would negotiate and work with me. He will go above and beyond to make sure you get the deal you’re looking for. This dealership is the only one that would negotiate and work with me. They were able to get me the specific color and trim that I wanted very quickly. Couldn’t recommend them more. Thank you Myles More

Charged me 3% for using my credit card. Was not informed of this prior to my service being performed. Your prices are high enough without adding a surcharge. I won’t be getting my service a Was not informed of this prior to my service being performed. Your prices are high enough without adding a surcharge. I won’t be getting my service at your dealership anymore. More

My issue was fixed quickly. I like Zeigler Hyuandai. The staff is wonderful And very professional I like Zeigler Hyuandai. The staff is wonderful And very professional More

Very friendly and courteous staff. Always glad to help regardless of the question or problem. Always glad to help regardless of the question or problem. More

Decent service. Quick and reliable. Would recommend adding an optional discounted service like tire alignments, for customers who spend over a $1000. Quick and reliable. Would recommend adding an optional discounted service like tire alignments, for customers who spend over a $1000. More

I always enjoy going to the service center to have my ca taken care of. Everybody is polite and kind and they are efficient and quick and good at what they do. taken care of. Everybody is polite and kind and they are efficient and quick and good at what they do. More

Myles was more than amazing to work with. He did not pressure me and spent a ton of time looking for exactly what I wanted in my budget. Adrian, the manager was hands on and a pleasure to wor He did not pressure me and spent a ton of time looking for exactly what I wanted in my budget. Adrian, the manager was hands on and a pleasure to work with also. I highly recommend this dealership if you are looking for professional, helpful, no pressure salesmen. It was a perfect experience. More

Luke is amazing and has great communication. He makes you feel comfortable so that you are able to ask questions. He makes you feel comfortable so that you are able to ask questions. More

Always fat and curteous service. Keep you informed of the repairs in progress and no surprises when the bill comes Keep you informed of the repairs in progress and no surprises when the bill comes More