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Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center

Schaumburg, IL

4.5
566 Reviews

566 Reviews of Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center

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January 21, 2025

It was my 1st time and Zigs was gentle with me. Only my family means more to me than my Charger and this experience makes me confident I can trust them with her. Comfortable clean waiting area and More

by ALFREDALLEN9750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

We're glad to hear you had a comfortable experience with the Charger service. Protecting your trust is very important to us, and we're happy our team could assist you well. Thank you for choosing Zeigler Chrysler Dodge Jeep RAM!

January 19, 2025

Excellent service , they looked for the root cause of the problem and then repaired it More

by Bob G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Villegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Woollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Great service, very nice and friendly employees, great waiting area, very clean. I bit pricey. More

by A.ARIOS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Villegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noe was great
Jan 19, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

Thanks for the feedback. We're glad you enjoyed the service and amenities at Zeigler Chrysler Dodge Jeep RAM. Reach out if you'd like to discuss any concerns further.

January 18, 2025

Jeep has done a great job with my vehicle. Carlos cares about you and your vehicle. More

by kimhowe78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

We're very pleased you're happy with your Jeep and our team at Zeigler Chrysler Dodge Jeep RAM. Take care, and thank you for the kind words!

January 18, 2025

Great service and attention to customer satisfaction. Jason stayed on top of the situation, under promised and over delivered. More

by OWENTOM55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

Thank you for choosing Zeigler Chrysler Dodge Jeep RAM. We appreciate your feedback and are glad to see our team has met your expectations.

January 18, 2025

Everytime I take my jeep for service they do an outstanding job, Marco villatoro and his crew always do a great job More

by azul.je53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

We appreciate you mentioning our team's dedication and the great service on your Jeep. Thank you for choosing Zeigler Chrysler Dodge Jeep RAM.

January 17, 2025

Emily, exhibited excellent communication and vast knowledge of my issues with my Ram. She’s a Rock Star! Btw I’ve been a Ziegler Ram customer since 2015. This is my second truck. Thx! Henry Michna More

by GOLFOLN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

Thank you for your continued support and trust in us, Henry. Our team always strives to provide outstanding service. We look forward to helping you with your Ram needs for years to come.

January 15, 2025

The staff was very friendly and helpful. My jeep was fixed and there were no issues. More

by LYNNJAROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

We appreciate your positive feedback. Glad to know our team at Zeigler Chrysler Dodge Jeep RAM met your expectations with the repair.

January 13, 2025

I did get a return email from you from the service manager to call him. I'm cutting my losses as I shall not do business there again, and that includes the purchase of a new Pacifica (which I love), a More

by #1customer
Recommend Dealer
No
Employees Worked With
Carlos Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

Hello, Our top priority here is customer satisfaction. I would like the opportunity to speak with you about your recent experience with our Service Team regarding the cost associated with the repairs of your vehicle and the level of customer service that you encountered. It would be greatly appreciated if you would kindly give me a call at a time that is most convenient for you. Thank you, Bogdan Chmielewski General Manager (847) 882-8400 Ext 5021

Jan 16, 2025 -

#1customer responded

Mr. Chmielewski, I shall give you the courtesy of a response, and it's somewhat refreshing to know that at least someone at Zeigler takes an interest. The facts are as stated before, and we went from “it's a manufacturer issue with a software issue, to a $280 charge, then an additional $400+ charge. Then, when I said I didn't need that, I was charged $140 for picking up the van. In the meantime, I went to my local mechanic to get the issue fixed, and all the maintenance was done for far less. they did it in less than 24 hours, and my van was in your shop for days. I love my Pacifica and will (again, depending on zero interest) get another, perhaps in the next few months. Unfortunately, it shall be with another dealership, and I'll make sure that incidents like this are clearly covered before I buy. Again,consider the $140 charge as a life lesson learned. Again Thank you for your concern.

January 13, 2025

I have had six Ram trucks so I have dealt with numerous service departments. Zeigler by far has been the best in professionalism, courtesy, and overall customer's service. Emily was knowledgeable and extr More

by PERTEIENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

Thank you for sharing your experience with Zeigler Chrysler Dodge Jeep RAM. Our team is glad to have provided you with top-notch service, and we appreciate your kind words.

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