Zeigler Chrysler Dodge Jeep of Schaumburg

Dodge Durango was in for service after a minor accident, had wheel and tire damage, plus needed an inspection of suspension components. Repeatedly called and left messages for Bill in service to find out i had wheel and tire damage, plus needed an inspection of suspension components. Repeatedly called and left messages for Bill in service to find out information about repairs, never received a call back. Called and left a message for the service manager, complaining about lack of customer service and trying to find out information, never received a call back. Was impossible to get any information from the dealer about my own vehicle. Awful customer service from this dealership and I will not be returning for any reason. More

If you are looking for xxxx of the earth salesman who will lie to your face then this is the dealership for you. Let me explain, I came in looking for a specific car I saw online. I called first to make will lie to your face then this is the dealership for you. Let me explain, I came in looking for a specific car I saw online. I called first to make sure it was there. Once I get there they told me the car was in an accident and is not available. Ok? I should have left at that point but I saw another car on the website I asked about. They brought it around and I liked it so I said I’ll get this one. Then the back and forth games begin. I never once tried to negotiate a price, I was willing to pay the price advertised on their website. However, they wanted me to pay $3,000 over what they had it listed for!!! The first car was a lost leader and so was the second. Don’t believe anything you see on their website ITS ALL FALSE ADVERTISING which is illegal!!!! More

Online numbers are fake. Huge number difference when you walk in the door. Be aware.good luck Huge number difference when you walk in the door. Be aware.good luck More

Going to Zeigler Chrysler Dodge Jeep of Schaumburg was the worst experience. The sales associate made inappropriate comments about my age and not being approved for financing without knowing a single thin the worst experience. The sales associate made inappropriate comments about my age and not being approved for financing without knowing a single thing about me. They confirmed numerous time that a specific Jeep was there, they even confirmed I was coming 10 minutes before my appointment. I drove from Milwaukee, Wisconsin, I get there and the associate says someone is test driving the Jeep, then he gets a call saying it was sold the night before. I asked what was the point of confirming and calling me multiple times? The manager, Mason stated that they could customize a Jeep and match the price "if not do better" after spending hours doing so, another manager came over and said he could not give me the color on the website, I said that it was fine and i was okay with Black, he then says he can only give me 500 off. I asked why did Mason state that he could match the price if not do better. The Manager Steve was extremely rude and condescending. I finally asked to speak to someone else, after a few minutes he comes back with a piece of paper listing the total minus 500 and circled the price as if i could not do that math in my head. I told him that I did not want to speak to him and I asked for someone else and he said "well I am the new manager you're going to talk to" I said I was leaving and he continued saying "fine" and "bye" with his rude condescending tone. They did not care for me or want my business. I've emailed, left facebook reviews and still have no heard anything back. I was in contact with a Eric Johnson who has yet to reply to my email from July 26. It was overall a terrible experienc. They need to work on not racially profiling their customers. More

Dealership has good selection but the prices on their own website will not be your selling price. Also makes you wait to complete sale without updates website will not be your selling price. Also makes you wait to complete sale without updates More

good service attended by David Figueroa very friendly and willing to answer any questions .thank you David!!!! willing to answer any questions .thank you David!!!! More

Great friendly staff, and received a good deal. They really helped me out. Highly recommend dealing with them. They really helped me out. Highly recommend dealing with them. More

Confirmed appt for a test drive the same day, then drove an hour to get there. Then found out the car had been sold days earlier. an hour to get there. Then found out the car had been sold days earlier. More

Wish I could rate it lower than a 1 star! ! Im not the one to leave bad reviews. But I just had to with this one. Went to appraise my car. I did my research and know how much it is worth, so I ! Im not the one to leave bad reviews. But I just had to with this one. Went to appraise my car. I did my research and know how much it is worth, so I was ready to sell it on the spot. But boy did they lose my business. I wasted an hour sitting and waiting for my value. The used car manager (Lou Porretta) comes in and asks me how much I want for the car. I told him I wanted whatever KBB is telling me. He gets frustrated that I did my research and becomes very angry and uncooperative. I remained calm and asked him how he is offering me. Mind you I CAN SEE HIS SCREEN. It said $39k and he offers me $37k. I told him I see his screen and it looks like you are offering me $39k. Knowing this he still tells me $37k and boasts about his lowball offer. He starts throwing items around his desk as I kept questioning why he’s being unreasonable. Naturally I became upset at his behavior, so I took my keys and just left the dealership. This is the worst way to behave in front of your customer. I would hate it if someone has to deal with this person. Hence my review on here. PLEASE BE AWARE OF LOU PORRETTA. The other sales associate was normal and courteous. But not Lou. He has lost my business forever and I will make sure to tell anyone I know to not deal with this person. More