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York Dodge Chrysler Jeep

Prescott, AZ

4.8
763 Reviews

500 Prescott Lakes Pkwy

Prescott, AZ

86301

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763 Reviews of York Dodge Chrysler Jeep

October 25, 2023

Always get great service from York. Service representatives are courteous and helpful. The work has always been done right the first time. More

by ArizMan1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hernandez
Oct 26, 2023 -

York Dodge Chrysler Jeep responded

Hello, thanks for this glowing review! It is so fantastic to know our Service Team always provides you with great and accurate service. Come see us here at York Dodge Chrysler Jeep Ram for any of your future vehicle needs.

October 23, 2023

York Dodge is a great place to bring your car for service they will treat you right . More

by jimkaftan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily. And shuttle driver
Oct 23, 2023 -

York Dodge Chrysler Jeep responded

Thank you for this wonderful five-star review! We are thrilled you can count on our Service Team to provide efficient services so you and your vehicle are well taken care of. Please reach out to York Dodge Chrysler Jeep Ram if we can be of any further assistance.

October 20, 2023

Service department was great my free car wash turned out to be a nightmare as the side of my truck bed and bumper were badly scratched and needed to be taken to Beals and buffed out. Emily in the service d More

by dogmomof4.kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Oct 26, 2023 -

York Dodge Chrysler Jeep responded

Hello, Thank you for sharing your recent experience with us at York Dodge Chrysler Jeep Ram. We take your satisfaction seriously, so please don't hesitate to contact us directly if you would like to discuss your recent visit or the car wash you received. Best regards, Customer Satisfaction Team York Dodge Chrysler Jeep Ram customerservice@yorkdodge.com

October 18, 2023

Steve Hernandez is a great person to work with easy with no problems. Definitely will be using him from now on . More

by Sandturbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hernandez
October 18, 2023

I made an appointment for auto butler it was for 7:30 am I was early and checked in , I went to restroom and then started to look at new jeeps ,the salesman that sold me current 2021 Larime 4X4 that was sup More

by David
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
There was no work
Oct 19, 2023 -

York Dodge Chrysler Jeep responded

David, Your feedback is very important to us at York Dodge Chrysler Jeep Ram. When given the chance, we would like to speak with you about the level of customer service you received from our Service Team during your visit, as well as your subsequent wait time for your appointment. Will you please send us your preferred contact information so we can discuss this further? Best regards, Customer Satisfaction Team York Dodge Chrysler Jeep Ram customerservice@yorkdodge.com

Oct 19, 2023 -

David responded

Why, everting I wrote is true, why would you make appointment for 7:30 when you know that auto butler doesn’t start until 8:00,and then have your people attack me and say appointment was to talk with service advisor,so at this point I have driven 50 miles round trip,that makes it even worse..

Oct 19, 2023 -

David responded

I didn’t write everything in my post yesterday, I didn’t mention that the auto butler service on my truck was paid for when I purchased truck was not done. general Manger was so mad that HE went and got my truck himself ,because I did mention that I was not pleased ,and who I think is the service manager was still telling about appointment was with service advisor. I was basically told they didn’t need my business, they were glad when I drove off without paid for service. And now you want feedback for your bad policy ok don’t make appointments that you know you can’t keep and new management would help!

October 14, 2023

York is a good dealer we took our e siting Jeep there and came back for another one Service dept has been easy to work with More

by court2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hippie
October 12, 2023

It’s closer to my residence and I’ve a pretty good overall experience with them. More

by mrbyh20
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Oct 12, 2023 -

York Dodge Chrysler Jeep responded

Thank you so much for sharing your positive review about us here at York Dodge Chrysler Jeep Ram ensuring you had an overall great experience. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

October 11, 2023

The service work was fine and the staff has always been attentive and polite. My only demerit for them is their inability to put together appointment times and the start of service for the car. This wa More

by jrpetrocik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no
Oct 12, 2023 -

York Dodge Chrysler Jeep responded

Thank you for your positive review and valuable feedback. We are pleased that you had a positive experience with our Service Team here at York Dodge Chrysler Jeep Ram. We appreciate your noting our polite and attentive team. We value your business and welcome you back anytime.

October 07, 2023

Emily Vogt was knowledgable about my warranty issue and was able to process the repair in a timely manner. She contacted me about thestatus of the repair, she was very professional and seemed to be wanting More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily,Warren
Oct 08, 2023 -

York Dodge Chrysler Jeep responded

Thank you for taking the time to leave your five-star review! We are so glad that you received knowledgeable and timely service for your vehicle repair and our Service Team is always here to assist you with anything else at York Dodge Chrysler Jeep Ram.

October 07, 2023

Service provider Sean was great. I purchased a 2024 Wrangler 4xe High Altitude about 10 days ago and was getting my 1st Paint Butler service done. He gave me some good tips on washin More

by barkersuzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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