World Mazda Kia North

DON'T GO HERE!!!! I bought a 2005 Jetta for 5200 and the check engine light was on and the ABS light was also on. Russell told me that it was being taken to VW to get it checked out and fixed. when we p the check engine light was on and the ABS light was also on. Russell told me that it was being taken to VW to get it checked out and fixed. when we picked it up in a week, the lights were still on. and it barely had any gas and wasn't clean like they said would happen. when we got home we noticed the tire was completely crooked we took it to several garages and they wouldn't work on it because it was so bad. Come to find out, the frame is bent and can't be fixed and the car is completely unsafe to drive. YES, THE KIA DEALERSHIP SOLD ME AN UNSAFE CAR. they won't give me my money back or fix the car so now I'm stuck. DON'T GO HERE. More

We dropped our cat off on June 27th, because it had been stalling when you stop. We purchased this car in January so it's only been 7 months. After a week of them having the car and telling me nothing was w stalling when you stop. We purchased this car in January so it's only been 7 months. After a week of them having the car and telling me nothing was wrong with it I went up there and got the car to stall. Then days went by and they called and told me it needed a new engine. So today over 3 weeks later I call to find out what's going on and norm tells me now the check engine light is on. The new engine is in however something new is broken. They will not give us a loaner car and they only have us a rental for 5 days. And the car is under warranty. The warranty covers only 5 days of rental legend will not do anything. More

Received call for service reminder. Was also offered a discount for oil change if serviced at Legend Kia. Took advantage of the great deal. Service appointment went great. No problems. discount for oil change if serviced at Legend Kia. Took advantage of the great deal. Service appointment went great. No problems. More

The service was excellent. Car was done appropriately, staff was curteous and friendly. They let me know when the next service was due both by date and miles. Look forward to the next oil change and ser staff was curteous and friendly. They let me know when the next service was due both by date and miles. Look forward to the next oil change and service at this dealership. More

I have visited Legend KIA since 2005 for oil changes and repairs to my Amanti. Making appointments is very easy both for the service department and me. Repairs were fully explained. In 2010 and 2011 repairs to my Amanti. Making appointments is very easy both for the service department and me. Repairs were fully explained. In 2010 and 2011 we purchased two KIA's. Sales personnel were knowledgeable about our Forte and Optima. More

My wife took the our Mazda 3 in and had a tire rotation done, She said she was treated nice and the work took 45 minutes which seemed reasonable. We had our 5000 mile service done here also and my wife sai done, She said she was treated nice and the work took 45 minutes which seemed reasonable. We had our 5000 mile service done here also and my wife said the same thing, she was treated nice and the work was done in a reasonable amount of time. We did make an appointment in advance to have the work done. The cost of the tire rotation was 19.99 and the service was our first one so it was free. My wife also mentioned that the dealership was clean. More

first signs we should have walked out on them: my wife first signs we should have walked out on them: my wife indicated she was interested in a car and inquired on line with cars.com. Jason Castillo (sal first signs we should have walked out on them: my wife indicated she was interested in a car and inquired on line with cars.com. Jason Castillo (sales manager/director) from Legend Kia emailed her right away and called soon after and was very responsive to our questions. We went in to the dealership on/by Judsen and 410 in the evening. As we were headed to the dealership, we get a phone call from a female sales rep from the same dealership (Legend Kia) and we informed her that we already spoke to someone and before my wife could finish that sentence the female sales rep had already hung up on her. We should of walked away after that. Second thing is that the used car sales floor is not as clean or kept as any other dealership. After everything was said and done we purchased the vehicle because of the "low price" and instantly regret our decision. The next morning when we were able to see how they never bothered to vacuum or shampoo the interior. We wanted to take it back witin 12 hours of purchasing it (always double check return policy). I understand it was a lower price for a reason but I am telling you now that you can spend your money on another used vehicle at another dealership for the same price and you would have all of those things done and more...just sayin. There were dents on the outside we asked to get repaired and Jason put it on a "we owe" type of paper reflecting they would fix it. So now when I call to follow up on when this "dent/body guy" is coming in. Allegedly the "dent guy" comes in every other week and its been 3 weeks and the "we owe" expires after 30 days. Part of me sort of wants it to expire so I can have more to complain about with this dealership and the sales manager. Jason nor anyone else answers the phone over there when we call. Even the business card Jason gave us, we call that number and he still doesn't answer nor does he return any phone calls, we leave messages, still nothing. Do not take your business to these people at all. The sales people will never make it past unprofessional and the title of the stereotypical car salesman sleez because they are a reflection of their managers. The managers let them get away with hanging up on customers because the managers themselves lack the character and integrity to even face people knowing they gave them a horrible product. Fine, I will take the hit for being naive and allowing myself to be fooled with this garbage customer service. If you don't believe me, walk into a few dealerships before you walk in to this one. The facility is run down in comparison. Also, ask about the return policy on used vehicles. Texas law says there are lemon laws for used vehicles under the original warranty only (double check online) but other dealerships throw a 24-48 hr or even a few days return policy but not this one. As for the vehicle, I will use it for a few months and trade it in and NEVER go back to this place. More

Think long and hard before you try to deal with this dealership. The communication was attrocious and there were nearly no efforts made at customer service. There is not one area of customer service t dealership. The communication was attrocious and there were nearly no efforts made at customer service. There is not one area of customer service that I can rate this dealer "ok" or better. I saw an ad for a vehicle on Cars.com. I called and initially found out some basic info about the vehicle(confirmed mileage, interior color etc). When I tried to call back to speak with David the experience turned wrong at nearly every point. I made multiple calls, left messages that went unreturned and even left a message for the General Manager that was not returned. I wrongly assumed the GM would want to know where his dealership was lacking, he apparently does not care. I still haven't heard back from him. All I wanted was basic info like what trim level was the vehicle, what options did it have etc. I called the dealer one day and asked for David. The guy I spoke to hung up on me as I was asking him to take a message! When I finally got in touch with David he told me that his sales manager Jason had intentionally advertised the vehicle as a higher trim level on Cars.com and their website than the car actually was. Can anybody say false advertising. David flat out refused to call my cell phone one day when he got around to making a call to our house. My wife asked him to please give me a call on my cell(I was not home) and he said "um, just have him give me a call on my cell". What kind of a dealership doesn't want to try to talk to a customer? They tried really hard to not sell me a car. I should have read the other reviews about this dealer and trusted them. I couldn't recommend this place to my worst brother in law. More

Liar liar pants on fire. 1. Salesman( some English guy) Liar liar pants on fire. 1. Salesman( some English guy) told us that he could only sell to us at MSRP. 2. He stated that the next shipment of CX-5's Liar liar pants on fire. 1. Salesman( some English guy) told us that he could only sell to us at MSRP. 2. He stated that the next shipment of CX-5's would probably be $2,000.00 higher. 3. Smartaleck told us to buy a car for him also if we found a better "offer" than his! More

Left my car Friday night to have a part fixed on my transmission first thing on Saturday. Derek (the manager) assured me he would see to it everything was taken care of because in the past Jim has been transmission first thing on Saturday. Derek (the manager) assured me he would see to it everything was taken care of because in the past Jim has been incompetent with handling our issues. Turns out Derek wasn't even there on Saturday so we were left to deal with Norm and Jim. I called twice by mid afternoon to check on status of car only to be told I would have to leave a message for Norm. Norm failed to call me back so we drove to the dealership around 3pm to find my car parked in the lot and had been untouched all day. I confronted Norm only to have him throw his hands up and tell me he isn't dealing with this anymore and he walked away from me to getting car. He drove my car to the front of the service area like a bat out of heck. I went in to Complain only to be told I'd have to deal with the sales mgr who didn't apologize or anything. They didn't even fix my car! Now I have to make an appt to go to another dealership to get the part replaced. Legend Kia is nothing but rude ignorant people. Don't go there if you expect respect and for them to actually do what they get paid to do. More