Windward Ford of Hawaii - Service Center

Had 1pm appointment for safety check. Was told tech just went on lunch break so the wait was 1-1/2 hrs. Last year, wait time was 20 minutes. Asked why not disclose wait time when making t Was told tech just went on lunch break so the wait was 1-1/2 hrs. Last year, wait time was 20 minutes. Asked why not disclose wait time when making the appointment if different from normal and was told they don’t know when the tech will take his break. Lame excuse. What is the purpose of making appointments? So if they took me at 2:30 then all appointments after 1pm would have 1-1/2 wait? Wouldn’t it be easier to have tech take lunch at a set time and not schedule service during that time? So unprofessional. Not going back there again. More

Quick and friendly service while addressing a booster brake recall. The service advisor, Will Soong was great! brake recall. The service advisor, Will Soong was great! More

Windward Ford gave me excellent service! The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers More

I have had MULTIPLE issues with the service department at Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transp Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transparency. More

Great service. Service advisor let me know what to expect.. car was ready when expected Service advisor let me know what to expect.. car was ready when expected More

Windward Ford dealership service is awsome they took my truck in for service right away, they checked everything and did a complete service than notified me if anything was wrong or needed attention, I wi truck in for service right away, they checked everything and did a complete service than notified me if anything was wrong or needed attention, I will keep using them for my vehicles and recommend them to my friends. More

Windward ford service team was knowledgeable and took the time to explain everything clearly, which I really appreciated. time to explain everything clearly, which I really appreciated. More

Alaina Davis, No Ka Oi! !!!! Smiles for days, great customer service. Quick turn around time !!!! Smiles for days, great customer service. Quick turn around time More

They were patient with my concerns, forthright in their service recommendations, with professional maintenance results. service recommendations, with professional maintenance results. More

Excellent service department. Treated me like a friend and not a dollar sign. Will is the best service advisor I have dealt with in 30+ years. Treated me like a friend and not a dollar sign. Will is the best service advisor I have dealt with in 30+ years. More