Windward Ford of Hawaii

It takes over a week to get an appointment. They no longer offer the pick-up and delivery service, nor do they clean and vacuum the cars afterwards. They no longer offer the pick-up and delivery service, nor do they clean and vacuum the cars afterwards. More

Service did not do work as described on invoice for 10000 mile check. Have verified that my tire pressure had not changed at all from the time I brought it in until it left. My tires were a couple pounds be mile check. Have verified that my tire pressure had not changed at all from the time I brought it in until it left. My tires were a couple pounds below the required minimums and the service shop did not fill the air or rotate the tires as it was described for the 10,000 mile check. I could tell because my front left tire was at 31 lb per square inch when I brought it in and it was still the same after the service so that tire never got rotated. More

Made an appointment with the Service Department to check an unusual sound when the truck made a slow turn from a parked position. It took 14 hour for them to tell me they could not duplicate the sound. I no an unusual sound when the truck made a slow turn from a parked position. It took 14 hour for them to tell me they could not duplicate the sound. I now take my truck to a third party for routine maintenance. More

Very courteous, professional and friendly staff, who helped me and explained everything to me that was going to be checked. helped me and explained everything to me that was going to be checked. More

Absolutely the worst experience I have ever with any dealership in my life. It is a fleet vehicle and was told only person who handles fleet is Justin Uchida. His lack of follow up and communicati dealership in my life. It is a fleet vehicle and was told only person who handles fleet is Justin Uchida. His lack of follow up and communication skills is apalling. When I made the appt I requested they order a new key fob so all the work could be done on the same appointment which was 3.5 weeks out (they confirmed that was enough lead time to get the fob in stock). I show up for the appt and there's no fob (another service person mentions its likely that my fob was sold to someone else even though my fleet company paid for it in advance). So for appointment #1 - was told they need to keep my car overnight. In reality they kept my car for 3 days.... for a simple oil change and Ford recall. Service dept phone goes unanswered and you cannot leave a voicemail. Without service answering their phone to find out on when I could pick up my car, I resorted to calling sales dept who answers in 1 ring. Then I had to really beg the sales person into walk 2 min to service dept to find out what's going on with my car. Sales person refused and then I started begging! Explaining that the dealership has had my car for 3 days, it's Friday and I need my car, especially because a hurricane was coming and I didn't feel safe without transportation. He puts me on hold, then comes back and says it will be ready soon but service told they only had my car for 1 day! Why the lies??? I finally get my car late Friday afternoon (3 days after dropping it off). Unfortunately I had to go back second time to have new key fob programmed - had it not already been paid for - I would have gone to a different Ford dealership. At appt # 2, told Justin, I will voluntarily leave my car overnight to give you more than enough time to program fob and cut key. He said it would be ready by 1pm next day. I called dealership to confirm it be ready as I needed to uber there - again the service dept would not answer phone so I called main number and asked receptionist to talk to Justin, after long hold, was told she spoke with him and he said, key was cut and he's in middle of programming fob so it would be ready by the time I get there. Take $65 uber ride and arriving 45 min later to find out the fob was still not programmed and Justin was not event at the dealership. Told he will be back soon.....I am kept waiting nearly 3 hours and it's almost closing time for service dept (another service person said he had to pick up a car from impound lot and since he's the only Fleet person - they cannot help me). He finally shows up back at dealership just before closing. He looks surprised to see me and I have to remind him to program my fob. He says give me a few more minutes, then they close the service window so I knock on the door and told him he cannot go home until he finishes. He finally gets one of the mechanics to program it = which takes only a couple of minutes. The mechanic says, he was about to go home and I was luckly he could do it before he left. Justin stood there watching him program Fob and never once apologized or even acknowledged that he wasted 3 hours of my time. Again - why lie saying he was programming it 3 hrs earlier and it turns out, he didnt know how to program it himself. Again the worst customer service experience of my life! More

Lousey phone and online appointment system, never returns messages. Terrible Customer Service communication. Does not provide updates on service progress. messages. Terrible Customer Service communication. Does not provide updates on service progress. More

Customer service was friendly. Drop off was fast and easy. Communication was clear. Car was ready before I thought it would be. Pick up was smooth and quick. Overall very satisfied Drop off was fast and easy. Communication was clear. Car was ready before I thought it would be. Pick up was smooth and quick. Overall very satisfied with the service center! More

Terrible communication. Upfront promises and quotes did not come through. I called multiple times to find out pick up times and/or updates. I got called back an hour before Upfront promises and quotes did not come through. I called multiple times to find out pick up times and/or updates. I got called back an hour before they close with an update that they did some work. They had the van for 2 days now going on three. Got a call the next morning of the cost that would have totaled over $6,000. I did not give approval. Changed the brake light and did a tune up that cost over $3,000 but was quoted $2,100 but rebates and a discount of the part from 1,300 to 900 that would bring the price down from the $2,100 cost. No rebate nor discount was applied & cost jumped up over $1,000 plus more for no extra work done to justify the additional cost. I would be okay if upfront cost and expectations were explained and agreed upon. Great Mechanics. Poor Communication and terrible customer service. I will never go back nor recommend this place to anyone. More

Worst Ford dealership on Oahu. Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else! Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else! More

Thank you so much for all the great work every time I bring my car in always keep it professional and proficient. 10/10 would recommend. bring my car in always keep it professional and proficient. 10/10 would recommend. More