Windward Ford of Hawaii - Service Center

The service department was very friendly and finished the work in a very timely manner work in a very timely manner More

Service people were kind and helpful and explained what needed to be done to my truck needed to be done to my truck More

Speedy service. Very friendly and courteous associate. I didn't ask but he offered to attach the license plate. Very friendly and courteous associate. I didn't ask but he offered to attach the license plate. More

Will was extremely helpful and kept me informed throughout the entire process of as the service on my vehicle was being conducted. throughout the entire process of as the service on my vehicle was being conducted. More

Pleased with the service. Will did a great job! I would take my care back for service Will did a great job! I would take my care back for service More

Excellent service, attention and communication. Especially by Will. I would recommend to everyone.thank you. Especially by Will. I would recommend to everyone.thank you. More

Great staff and service communication. There were problems found and explained. Having the appointment system definitely a plus as well. There were problems found and explained. Having the appointment system definitely a plus as well. More

I called and scheduled a 10am appt for an oil change - first service of new car. I asked how long service for a simple oil change and the response was about 45min. The service clerk recommended I check first service of new car. I asked how long service for a simple oil change and the response was about 45min. The service clerk recommended I check in early if possible. I arrived at 0930 and checked in (Alaina was awesome - very friendly and helpful!) I left to walk around Kailua and returned at 1100. Car was still sitting in the parking lot. She said it was next ... then it would be 45 min. (What's the point of the 10 am appt?) Car finally done at 1230 ... 3 hours and $230 for a simple oil change and check up. That's about 30 min and $100 at Jiffy lube. Car wasn't cleaned out, didn't wash anything, tires weren't rotated ... I won't be coming back - the wasted time and overpriced service isn't worth it. More

Since Angela Wong started at Windward Ford I have seen improvements. She explained there will be a new service center & excited about that. improvements. She explained there will be a new service center & excited about that. More

Angela was very professional and welcoming to us! Knows what she’s talking about and was able to answer all of our questions/concerns. Knows what she’s talking about and was able to answer all of our questions/concerns. More