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Windward Ford of Hawaii
Kailua, HI
1,046 Reviews
Prepare to discover the perfect vehicle for you and your family at our esteemed Ford dealership in Kailua, HI. Our wide-ranging selection features powerful and spacious SUVs, such as the Ford Expedition with seating for seven or eight, as well as the Ford Explorer that exudes sleek style on the road. Our Ford SUV lineup also includes the Ford Edge and the highly sought-after Escape and Escape Hybrid.
Embrace the world of all-electric power by choosing the Ford Mustang Mach-E, the latest addition to our Ford dealership in Kailua, HI. Seeking a performance vehicle? Look no further than our Ford dealership in Kailua, HI. Our lineup includes the Ford Mustang and the exhilarating Ford GT.
At Windward Ford of Hawaii, you can also explore our exceptional inventory of pre-owned vehicles. Our selection includes meticulously maintained Ford models, along with a diverse range of cars, sedans, pickup trucks, hatchbacks and SUVs from esteemed manufacturers like Acura, INFINITI, BMW, Toyota, Honda, Chevrolet, Ford and GMC. Rest assured, all pre-owned vehicles at our Ford dealership in Kailua, HI, have undergone a rigorous inspection at our state-of-the-art Ford service center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 708 service reviews
November 28, 2025
Service department has friendly and knowledgeable staff. recent work was done within appointment time and text messages allowed regular updates. If waiting for service completion, there are numerous resta recent work was done within appointment time and text messages allowed regular updates. If waiting for service completion, there are numerous restaurants and stores in walking distance. More
by DonJ
Verified Customer
November 21, 2025
Concise and quick. Minimal work needed for best price. But still thorough enough to find the issue and rectify it. Minimal work needed for best price. But still thorough enough to find the issue and rectify it. More
by stephen hornback
Employees Worked With
November 12, 2025
Very hepful and worked to get my car fixed quickly! Nice and friendly staff (and cat). Nice and friendly staff (and cat). More
by zoep1135
Employees Worked With
November 10, 2025
Great experience with the service team! I recently brought my truck in for cooling system service and parts installation. Marina was excellent — she communicated clearly throughout the pro I recently brought my truck in for cooling system service and parts installation. Marina was excellent — she communicated clearly throughout the process, kept me updated, and made everything feel effortless. The team was professional and efficient. Highly recommend their service! More
by JELIAS1
Employees Worked With
Marina.
October 07, 2025
Customer service reps we're helpful and friendly, and got the job done with no hesitation! the job done with no hesitation! More
by Masi
September 04, 2025
Had 1pm appointment for safety check. Was told tech just went on lunch break so the wait was 1-1/2 hrs. Last year, wait time was 20 minutes. Asked why not disclose wait time when making t Was told tech just went on lunch break so the wait was 1-1/2 hrs. Last year, wait time was 20 minutes. Asked why not disclose wait time when making the appointment if different from normal and was told they don’t know when the tech will take his break. Lame excuse. What is the purpose of making appointments? So if they took me at 2:30 then all appointments after 1pm would have 1-1/2 wait? Wouldn’t it be easier to have tech take lunch at a set time and not schedule service during that time? So unprofessional. Not going back there again. More
by Nate
Employees Worked With
August 31, 2025
Quick and friendly service while addressing a booster brake recall. The service advisor, Will Soong was great! brake recall. The service advisor, Will Soong was great! More
by Mike Moses
Employees Worked With
August 29, 2025
Windward Ford gave me excellent service! The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers More
by ADR
Employees Worked With
August 19, 2025
I have had MULTIPLE issues with the service department at Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transp Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transparency. More
by KEASMITH20
July 31, 2025
Great service. Service advisor let me know what to expect.. car was ready when expected Service advisor let me know what to expect.. car was ready when expected More
by donnalching
Employees Worked With
