Windward Ford of Hawaii

I had a great experience at Windward Ford. Setting up my appointment was incredibly easy, and they were always easy to reach for any questions. The staff was very courteous and accommodating. Setting up my appointment was incredibly easy, and they were always easy to reach for any questions. The staff was very courteous and accommodating. I really appreciated the flexibility of an early 7:30 a.m. drop-off and the ability to pick up my car later in the evening. It was also a huge plus to be able to track my service progress in real time. To top it off, my car had been cleaned when I picked it up. I highly recommend them! More

Unorganized, slow, bad at communicating, and not trustworthy. I will avoid doing business with them again. trustworthy. I will avoid doing business with them again. More

Overpriced, they overpriced on the labor and parts, had one person working car was dirty one person working car was dirty More

Windward Ford has probably been the worst dealership I have been to. I bought a 24 Ranger Lariat back in September of last year and the external run window moldings had some cuts and marks. We both agree have been to. I bought a 24 Ranger Lariat back in September of last year and the external run window moldings had some cuts and marks. We both agreed that the Dealer would replace the run window moldings at a later date when parts were available. It is the end of March and the parts are apparently available with the Manager stating that he was saving me the last one that came in. This is after getting the run around since the purchase of the vehicle to inquire about the parts availability. I took the vehicle in today to get the parts installed and to address the two recent recalls (side airbags and trailer module reprogram) with an appointment for 9am. The service department closes at 530pm and I get no calls about the status of my vehicle. I had to call the sales department several times at 530pm to see what was going on, and finally they told me that they had an issue with one of the recalls but it should be done within the next ten minutes. They had to give the paperwork to the sales department because of the service department closing. After inspection, the headliner was installed correctly, but the headliner was dirty from installation. I could not inspect the work because nobody was there for me to point them out and all the lights were off outside because of the service department being closed. Really disappointed in the communication and the overall work associated with the recalls. At least clean up the mess that was made from the work, but now I will have to spend more of my time to clean the truck and hopefully the stains will come off of the headliner. Serious communication issues and customer service is abysmal. The Managers are never there and when you talk to someone, they pawn you off to a different department and then back to the same one until you get frustrated enough to hang the phone up. The person that was helping you out the most will mysteriously quit which will lead to starting over again with the issue you want them to fix. They don’t care about cleanliness after a service and you are left with a dirtier vehicle after the service. More

Since purchasing my Ranger in 2023, I've turned to this dealer ship to service my vehicle on a routine basis. They're in my neighborhood so its very easy and convenient. Setting up an appointment is easy o dealer ship to service my vehicle on a routine basis. They're in my neighborhood so its very easy and convenient. Setting up an appointment is easy online. I select when I want to bring it in. I drop it off at their service counter to a friendly and professional staff. They tell me the time for the work and call me typically when they predicted. Lots of choices for coffee, breakfast, or lunch within walking distance of the dealer here in Kailua town. Good service, convenient, and easy. What more do you want? More

The only way I could do that was if you had to do a lot more work more work More

Got a great deal on an amazing truck. Really Grateful for the GM Angela Wong. The rest of the team was great as well. Really Grateful for the GM Angela Wong. The rest of the team was great as well. More

Windward Ford of Hawaii has been amazing from the start. From buying the car to needing service they’ve been amazing From buying the car to needing service they’ve been amazing More

They are very courteous. There was a difficulty with a part and they kept us updated. They explained everything perfectly. Love the people in this service dept. Thanks Windwa There was a difficulty with a part and they kept us updated. They explained everything perfectly. Love the people in this service dept. Thanks Windward More

Everything was great. They got me in at a good time and we’re finished quickly. Everything went smoothly and everyone was very friendly. They got me in at a good time and we’re finished quickly. Everything went smoothly and everyone was very friendly. More