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Windward Ford of Hawaii
Kailua, HI
1,014 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,014 Reviews of Windward Ford of Hawaii
July 25, 2023
Great experience here. They worked with me and I was able get a great vehicle. I will definitely be recommending this dealership to anyone looking for their perfect vehicle They worked with me and I was able get a great vehicle. I will definitely be recommending this dealership to anyone looking for their perfect vehicle. More
by allisontucker2000
Verified CustomerEmployees Worked With
Amanda, Guy Mello
July 25, 2023
My brake lites wouldn't turn off 07/13/23. I left my car to fix and my battery was drained and had to buy another one. Why didn't they disconnect the battery while waiting to fix the car. 600 I left my car to fix and my battery was drained and had to buy another one. Why didn't they disconnect the battery while waiting to fix the car. 600.00 is no small amount. I had to borrow a car. Very inconvenient. More
by gdphawaii
Employees Worked With
Will Soong
July 25, 2023
I had a recall on my '97 F-150 for some reason and the stupid VPC wouldn't allow me to ship my truck home because of a risk of the truck bursting into flames sitting still. So, I called Honolulu and Cutte stupid VPC wouldn't allow me to ship my truck home because of a risk of the truck bursting into flames sitting still. So, I called Honolulu and Cutter Ford, both unable to take me in for a repair. I drove to Winward and they took me right then and there and told me they were required to fix my truck. They had me bring it around and it was completed by 1500 that very day. Excellent customer service and the lead service rep was very kind and understanding. They allowed me to get my truck on the boat home the very next day. Very grateful Winward, thank you! More
by SAMPSON.IAN33
Employees Worked With
Lead service representative
July 25, 2023
Good selection of cars. My salesman Austin was well informed and helpful. Also the finance person was excellent My salesman Austin was well informed and helpful. Also the finance person was excellent More
by drholley83
Employees Worked With
Austin my salesman, JR Serna, Guy Mello, Robert Barnes
July 24, 2023
I posted this same review on yelp… I bought a new truck in October and had some minor frustrations with the process, but at the end of the day got the truck I wanted at a fair price. I've had some st truck in October and had some minor frustrations with the process, but at the end of the day got the truck I wanted at a fair price. I've had some struggles in the past with this dealership's service department and can say things have changed. There is clearly new management and phones are answered, updates are communicated, employees are happy and helpful. They have a new phone system that works, next texting system that works, and a new only customer interface that works. On top of that courtesy shuttles and loaner vehicles are available when you wouldn't dare ask in the past. I'm happy to say I would recommend this dealer to family and friends. P.s. I even missed my service appointment because I forgot to bring my key with me and then still got me in the next day and took care of a few things I wasn't scheduled for. This place has really turned around their service. P.p.s. Shout out Bee and Will in service and Robert the new GM. More
by sfpemberton
Employees Worked With
Bee and Will in service, Robert Barnes
July 24, 2023
My 81 year old mom went in to have the tire pressure sensors checked the service man raised his voice at her she panicked and got confused she ended up with an oil change a full service and a 625$ bill sensors checked the service man raised his voice at her she panicked and got confused she ended up with an oil change a full service and a 625$ bill the worst service ever the oil was changed 2 months prior I will never recommend Windward fire to anyone ever again I will be spreading the word More
by ddavi75732
Employees Worked With
Wil service department
July 12, 2023
Excellent service. Fantastic experience. The entire team was terrific. Very considerate in all aspects of the transaction. Guy and Ben were totally awesome. Fantastic d Fantastic experience. The entire team was terrific. Very considerate in all aspects of the transaction. Guy and Ben were totally awesome. Fantastic dealer. I would highly recommend them. More
by fyffewilliam24
Employees Worked With
Ben Matlin, Guy Mello
