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Windward Ford of Hawaii

Name: Windward Ford of Hawaii
Address: 725 Kailua Rd, Kailua, HI, 96734, US
Telephone: (808) 266-7000
Rating: 4.3

4.3

1,014 Reviews

725 Kailua Rd, Kailua, Hawaii 96734

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Sales: (808) 266-7000

Call (808) 266-7000

Windward Ford of Hawaii

Kailua, HI

4.3

1,014 Reviews

Call Dealership (808) 266-7000

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725 Kailua Rd

Kailua, HI

96734

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4.3

1,014 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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1,014 Reviews of Windward Ford of Hawaii

July 12, 2023

SALES VISIT - NEW

Great strides forward toward better customer service. Worked with me to get the best deal. Worked with me to get the best deal. More

by youngleahb

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Amber Wright , Guy Mello

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Jul 24, 2023 -

Windward Ford of Hawaii responded

Aloha and Thank you so much for taking the time to leave us a review. Guy Mello and Amber Wright are fantastic to work with. Let us know if there is anything else we can assist you with. Robert Barnes - General Manager - Windward Ford

July 11, 2023

SERVICE VISIT

Great Service. They were very helpful and keep me posted on my vehicle service and up coming service. They were very helpful and keep me posted on my vehicle service and up coming service. More

by ssnosail

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Service Dept.

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Jul 24, 2023 -

Windward Ford of Hawaii responded

Thank you for taking the time to give us a 5-star review. Mahalo - Robert Barnes - General Manager - Windward Ford

July 11, 2023

SERVICE VISIT

Love the work done, fantastic service team! 5 stars if there was shuttle service. Thanks! 5 stars if there was shuttle service. Thanks! More

by mis4magic

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Will Soong

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Jul 24, 2023 -

Windward Ford of Hawaii responded

Thank you for taking the time to leave us a review. We do have a shuttle and we do offer pick up and delivery for service. I apologize that wasn't explained clearly to you. On your next service please ask about our pick and delivery service. Mahalo - Robert Barnes - General Manager - Windward Ford

Jul 24, 2023 -

mis4magic responded

Shuttle service available, FANTASTIC!

July 04, 2023

SERVICE VISIT

Your service people are terrible I have had a problem with the AC for the whole time I have had a truck and they do nothing about it.....I am at the point of getting my lawyer involved! with the AC for the whole time I have had a truck and they do nothing about it.....I am at the point of getting my lawyer involved! More

by jamie58

Verified Customer

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Recommend Dealer

Employees Worked With

Service department is terrible , Don Minnis

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Jul 24, 2023 -

Windward Ford of Hawaii responded

I apologize for the issues you are having with your truck. Please reach out to the service manager Devin Caringer and he will be more than happy to figure out what is going on with your vehicle. Mahalo - Robert Barnes - General Manager - Windward Ford

June 30, 2023

SERVICE VISIT

They were all very Helpful, friendly and effective. I would definitely recommend them to anyone I would definitely recommend them to anyone More

by arian.fernandez24

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Al Davis

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June 30, 2023

SERVICE VISIT

Easy to schedule for service on Ford app. Quick professional service. Great customer service that keeps you updated on progress. I love my F150 and wouldn’t trust anyone else to work on my F1 Quick professional service. Great customer service that keeps you updated on progress. I love my F150 and wouldn’t trust anyone else to work on my F150. Highly recommend you bring your truck or car to service here. More

by Alan I

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Service desk

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June 27, 2023

SERVICE VISIT

Friendly staff, timely service. Would come again and recommend to others. Convenient location downtown Kailua. Would come again and recommend to others. Convenient location downtown Kailua. More

by SNOBOARDING65

Verified Customer

Service Price Transparency

Recommend Dealer

Yes

Employees Worked With

JR Serna

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June 26, 2023

SERVICE VISIT

Service team was efficient from checkin to check out. My day was not wasted waiting there all day! My day was not wasted waiting there all day! More

by Tpaikai

Service Price Transparency

Recommend Dealer

Yes

Employees Worked With

Will

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June 25, 2023

SALES VISIT - NEW

Jeff Salazar provide customer service beyond what is required. I feel important and he finds what I need when I need it. required. I feel important and he finds what I need when I need it. More

by imua84

Verified Customer

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Recommend Dealer

Yes

Employees Worked With

Jeff Salazar

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June 24, 2023

SERVICE VISIT

Terrible customer service, no communication from service staff, dropped off my truck for repair, was given price to do work and time to complete work ( 4hrs ), took them 3 days to complete work, called to f staff, dropped off my truck for repair, was given price to do work and time to complete work ( 4hrs ), took them 3 days to complete work, called to find out what was going on with my truck, no call back, kept calling the next day, finally got a call back, said it would take longer because it was a big job, picked up truck on third day, paid bill, three weeks later I get a call from service dept that I owe more money for parts and that made a mistake ( $1,200.00 ) more on top of what I already paid, talked to service manager and he did was laugh and said they cannot eat the cost, which I never asked them to, I just wanted to know what happened, I am Done with Windward Ford, The suck part is I have a new truck that I bought from before this happened....Now I have to go to own or pearl city to service my truck. More

by jgconstructionhi

Verified Customer

Service Price Transparency

Recommend Dealer

Employees Worked With

Al Davis

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Windward Ford of Hawaii

Windward Ford of Hawaii Awards Awards

1,014 Reviews of Windward Ford of Hawaii

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