Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Windward Ford of Hawaii
Kailua, HI
1,038 Reviews
Prepare to discover the perfect vehicle for you and your family at our esteemed Ford dealership in Kailua, HI. Our wide-ranging selection features powerful and spacious SUVs, such as the Ford Expedition with seating for seven or eight, as well as the Ford Explorer that exudes sleek style on the road. Our Ford SUV lineup also includes the Ford Edge and the highly sought-after Escape and Escape Hybrid.
Embrace the world of all-electric power by choosing the Ford Mustang Mach-E, the latest addition to our Ford dealership in Kailua, HI. Seeking a performance vehicle? Look no further than our Ford dealership in Kailua, HI. Our lineup includes the Ford Mustang and the exhilarating Ford GT.
At Windward Ford of Hawaii, you can also explore our exceptional inventory of pre-owned vehicles. Our selection includes meticulously maintained Ford models, along with a diverse range of cars, sedans, pickup trucks, hatchbacks and SUVs from esteemed manufacturers like Acura, INFINITI, BMW, Toyota, Honda, Chevrolet, Ford and GMC. Rest assured, all pre-owned vehicles at our Ford dealership in Kailua, HI, have undergone a rigorous inspection at our state-of-the-art Ford service center.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,038 reviews
October 07, 2025
Customer service reps we're helpful and friendly, and got the job done with no hesitation! the job done with no hesitation! More
by Masi
Verified Customer
October 02, 2025
Melvin Mulligan offers hands down the best customer service. Guy Melo is an awesome manager making it work. Thank you service. Guy Melo is an awesome manager making it work. Thank you More
by Joealbinio
September 16, 2025
The sales experience was not great. I was not greeted enthusiastically, even though I had scheduled a test drive. I decided to purchase the Ford Ranger because I liked the truck. About I was not greeted enthusiastically, even though I had scheduled a test drive. I decided to purchase the Ford Ranger because I liked the truck. About two weeks later, I was told my registration and license plates were ready for pick up. Upon my arrival at the dealership, I was ignored by two employees, there was no receptionist to assist me, so I had to ask the other two employees for help. I tried to voice my concerns/complaint to the GM, but have not received any reply as of today. On the other hand, the service department was very efficient when I took the truck there to correct a booster brake recall issue. More
by Mike Moses
September 06, 2025
Very nice people to deal with and looking forward to them taking care of my trucks regular servicing taking care of my trucks regular servicing More
by billosmark
September 04, 2025
Had 1pm appointment for safety check. Was told tech just went on lunch break so the wait was 1-1/2 hrs. Last year, wait time was 20 minutes. Asked why not disclose wait time when making t Was told tech just went on lunch break so the wait was 1-1/2 hrs. Last year, wait time was 20 minutes. Asked why not disclose wait time when making the appointment if different from normal and was told they don’t know when the tech will take his break. Lame excuse. What is the purpose of making appointments? So if they took me at 2:30 then all appointments after 1pm would have 1-1/2 wait? Wouldn’t it be easier to have tech take lunch at a set time and not schedule service during that time? So unprofessional. Not going back there again. More
by Nate
Employees Worked With
August 31, 2025
Quick and friendly service while addressing a booster brake recall. The service advisor, Will Soong was great! brake recall. The service advisor, Will Soong was great! More
by Mike Moses
Employees Worked With
August 29, 2025
Windward Ford gave me excellent service! The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers More
by ADR
Employees Worked With
August 20, 2025
excellent customer service. was very helpful in assisting me with all my needs and wants. also kept me within the budget we were going for. was very helpful in assisting me with all my needs and wants. also kept me within the budget we were going for. More
by vanners9028
August 19, 2025
I have had MULTIPLE issues with the service department at Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transp Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transparency. More
by KEASMITH20
