Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Windward Ford of Hawaii
Kailua, HI
1,034 Reviews
Prepare to discover the perfect vehicle for you and your family at our esteemed Ford dealership in Kailua, HI. Our wide-ranging selection features powerful and spacious SUVs, such as the Ford Expedition with seating for seven or eight, as well as the Ford Explorer that exudes sleek style on the road. Our Ford SUV lineup also includes the Ford Edge and the highly sought-after Escape and Escape Hybrid.
Embrace the world of all-electric power by choosing the Ford Mustang Mach-E, the latest addition to our Ford dealership in Kailua, HI. Seeking a performance vehicle? Look no further than our Ford dealership in Kailua, HI. Our lineup includes the Ford Mustang and the exhilarating Ford GT.
At Windward Ford of Hawaii, you can also explore our exceptional inventory of pre-owned vehicles. Our selection includes meticulously maintained Ford models, along with a diverse range of cars, sedans, pickup trucks, hatchbacks and SUVs from esteemed manufacturers like Acura, INFINITI, BMW, Toyota, Honda, Chevrolet, Ford and GMC. Rest assured, all pre-owned vehicles at our Ford dealership in Kailua, HI, have undergone a rigorous inspection at our state-of-the-art Ford service center.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,034 reviews
September 06, 2025
Very nice people to deal with and looking forward to them taking care of my trucks regular servicing taking care of my trucks regular servicing More
by billosmark
Verified Customer
September 04, 2025
Had 1pm appointment for safety check. Was told tech just went on lunch break so the wait was 1-1/2 hrs. Last year, wait time was 20 minutes. Asked why not disclose wait time when making t Was told tech just went on lunch break so the wait was 1-1/2 hrs. Last year, wait time was 20 minutes. Asked why not disclose wait time when making the appointment if different from normal and was told they don’t know when the tech will take his break. Lame excuse. What is the purpose of making appointments? So if they took me at 2:30 then all appointments after 1pm would have 1-1/2 wait? Wouldn’t it be easier to have tech take lunch at a set time and not schedule service during that time? So unprofessional. Not going back there again. More
by Nate
Employees Worked With
August 31, 2025
Quick and friendly service while addressing a booster brake recall. The service advisor, Will Soong was great! brake recall. The service advisor, Will Soong was great! More
by Mike Moses
Employees Worked With
August 29, 2025
Windward Ford gave me excellent service! The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers More
by ADR
Employees Worked With
August 20, 2025
excellent customer service. was very helpful in assisting me with all my needs and wants. also kept me within the budget we were going for. was very helpful in assisting me with all my needs and wants. also kept me within the budget we were going for. More
by vanners9028
August 19, 2025
I have had MULTIPLE issues with the service department at Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transp Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transparency. More
by KEASMITH20
August 05, 2025
Car was not ready at agreed upon time. “Detailing” was horribly done to the point that there was visible dirt in the car and very visible, almost scratch like streaks on the windshield. “Detailing” was horribly done to the point that there was visible dirt in the car and very visible, almost scratch like streaks on the windshield. More
by Awoogah
Employees Worked With
July 31, 2025
Great service. Service advisor let me know what to expect.. car was ready when expected Service advisor let me know what to expect.. car was ready when expected More
by donnalching
Employees Worked With
July 19, 2025
Windward Ford dealership service is awsome they took my truck in for service right away, they checked everything and did a complete service than notified me if anything was wrong or needed attention, I wi truck in for service right away, they checked everything and did a complete service than notified me if anything was wrong or needed attention, I will keep using them for my vehicles and recommend them to my friends. More
by fhapenney
Employees Worked With
July 17, 2025
Windward ford service team was knowledgeable and took the time to explain everything clearly, which I really appreciated. time to explain everything clearly, which I really appreciated. More
by ADR
