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This rating includes all service center reviews, with more weight given to recent reviews.
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2,701 Reviews of Williamson Cadillac - Service Center
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October 15, 2019
Service required on passenger side headlight Just had my car in for service/maintenance and then discovered another issue. The passenger side headlight had been replaced twice within a two week Just had my car in for service/maintenance and then discovered another issue. The passenger side headlight had been replaced twice within a two week period and needed to be replaced again. I called John Valera, my Service Writer, and explained. He scheduled a convenient appointment for me and provided a loaner car for the duration of time my car was in the shop. The problem part had to be ordered but my car was repaired in a timely manner with little inconvenience to me. I appreciate the excellent service and courtesies extended to me. Thank you to the Williamson team! More
by CAA1945
Verified CustomerEmployees Worked With
John Valera - Service Writer
October 14, 2019
Excellent as always! Excellent service and associates. I would recommend this dealership to any friend and family so they can experience the good custom service as I exper Excellent service and associates. I would recommend this dealership to any friend and family so they can experience the good custom service as I experience it every time I go to service my auto. More
by SALTT1967
October 14, 2019
Very good Service advisor This service department is very well organized my service advisor Mike McKesson is beyond helpful and works to ensure that your vehicle is on point. I This service department is very well organized my service advisor Mike McKesson is beyond helpful and works to ensure that your vehicle is on point. I will always return in the event any services are needed. Thank you! Uzair Akhter More
by Fduzi
Employees Worked With
Mike McKesson
October 10, 2019
Touch Screen Quite surprised how fast Williamson was able to order my screen and the next day service my car and the price and put it in Quite surprised how fast Williamson was able to order my screen and the next day service my car and the price and put it in More
by patblue01
Employees Worked With
Carmen Alicea Eric Fernandez & Tony Martinez
October 10, 2019
Service my Escalade under warranty for the many times I took my Escalade in to have my transmission checked for the 5th or 6th time and the display for the electronics (touch screen). The rental was great I took my Escalade in to have my transmission checked for the 5th or 6th time and the display for the electronics (touch screen). The rental was great and pretty much everything went pretty well except for the fact that I am tired of taking my car in for the same reasons. Also a detail that I noticed was that I had the oil changed but the fluids were not checked. I know this because my windshield fluid was not filled. Service is about details and this was one that was missed and not checking all fluids is really routine when it comes to oil changes or mostly any vehicle service. How can I trust that all fluids were checked if the simplest one wasn’t? More
by RAUL8
Employees Worked With
Eric from the service department helped me.
October 09, 2019
Williamson Cadillac Whether you make an appointment or are a walk-in service is usually quick and orderly. They offer a waiting area with wifi and comfortable seating. Whether you make an appointment or are a walk-in service is usually quick and orderly. They offer a waiting area with wifi and comfortable seating. Everyone I have dealt with is very professional. More
by idapabon
Employees Worked With
October 08, 2019
Charges for gas My service was speedy but I did not appreciate being charged for gas on the loaner when I was not given the vehicle with a full tank and I had it in m My service was speedy but I did not appreciate being charged for gas on the loaner when I was not given the vehicle with a full tank and I had it in my possession for less than 24 hours. More
by TERI.MCCONNEY
Employees Worked With
Richard
October 07, 2019
Customer service and service I received kind, considerate and efficient customer service from Skip Moosang. Great follow up calls and text as my car was being serviced. Couldnt I received kind, considerate and efficient customer service from Skip Moosang. Great follow up calls and text as my car was being serviced. Couldnt be happier with my experience. More
by Marla Graves
October 05, 2019
Dirty car Recieved car dirty grease,marks on rug and door for the third,time incredible.Talked to service manager for second time. Next time will be last Recieved car dirty grease,marks on rug and door for the third,time incredible.Talked to service manager for second time. Next time will be last More
by Rigo
Employees Worked With
John
October 04, 2019
The service went as scheduled. No delays and Carmen was ver I brought my truck in for an oil change and just a regular check. The service was excellent. The appointment time was right on schedule and the staff I brought my truck in for an oil change and just a regular check. The service was excellent. The appointment time was right on schedule and the staff were extremely friendly and professional More
by MARYGAVIN66
