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Williamson Cadillac - Service Center

Miami, FL

4.7
3,175 Reviews

3,175 Reviews of Williamson Cadillac - Service Center

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November 19, 2021

Friendly service personnel vehicle dropped off and received my loaner car in a timely manner. More

by RC5LIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mckesson
Nov 23, 2021 -

Williamson Cadillac responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 18, 2021

Great service as always in the mechanics but nobody calls me to say my car was ready… I returned to the office the second day and my car was ready but NOBODY CALLS ME TO SAY THAT WAS READY More

by JUAN.HURTADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Williamson Cadillac responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 18, 2021

Best service from any dealer of any other brand I've experienced, Infinity, Mercedes Benz and BMW, none of them comes even close. More

by WADI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Williamson Cadillac responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 18, 2021

Quick and easy to go through the process of servicing my car. What else you want me to say? More

by Rox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Williamson Cadillac responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 17, 2021

My service agent, Mike McKenna, is great. Took too long to resolve the issue. It took over 3 weeks. More

by Luis Onaghten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McKenna
Nov 18, 2021 -

Williamson Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 17, 2021

The service timely and thorough. The staff was professional, friendly, organized, willing to help and polite. More

by MBARBEE47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Haeffner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Williamson Cadillac responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 17, 2021

This is the 8th time I take different Cadillac vehicles in for service and either the work is not done correctly, I encounter a safety issue after work is completed, or no quality assurance is done after w More

by AROMILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Williamson Cadillac responded

We appreciate you sharing your experience with us at Williamson Cadillac. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 17, 2021

Excellent service, follow up and delivery. It was a pleasure ‼️🤗 You not only took care if the scheduled oil change & tire rotation, while there you fixed the recall. Thank you 🤗 More

by WIEGANDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if this was him. , Carlos Gomara
Nov 19, 2021 -

Williamson Cadillac responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 17, 2021

Friendly, timely service. Mr. Varela, my service advisor was helpful and pleasant. The valet service returned my car freshly washed and the wait time was minimal. More

by PLARCADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Williamson Cadillac responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 13, 2021

Great service staffGood quality workGood attitude and Great service staff Good quality work Good attitude and communications Not happy with the oil change being charged For 10 years I used your leases More

by Jorge Azze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Reyno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara, Mickey Barrios, Skip Moosang
Nov 16, 2021 -

Williamson Cadillac responded

Jorge, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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