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Williamson Cadillac - Service Center

Miami, FL

4.7
3,146 Reviews

3,146 Reviews of Williamson Cadillac - Service Center

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April 25, 2022

My service corespondent is nice and he remembers me when I return. He makes sure I am taken care of with ease. The service is remarkable More

by CHANEYB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine Chambers, Skip Moosang
Apr 27, 2022 -

Williamson Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 25, 2022

Great place and sales and management are awesome! Service is lightning fast which is great but the downfall is the time it takes to get your car after you pay. It’s ridiculous and in the summer mont More

by GERRY.CRUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Zayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beny Ledesma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Williamson Cadillac responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 25, 2022

I was pleased with all aspects of the service and Erik’s communication . The organization of getting in and out was excellent. I also appreciated the ride home after dropping off my vehicle. More

by Jrosenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen
Apr 27, 2022 -

Williamson Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 24, 2022

Fast response courtesy friendly diligent staff knowledgeable efficient customer quality staff friendly service friendly training staff like family friendly returning cleaned car More

by MANUELTAMARGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Reyno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara, Mickey Barrios, Skip Moosang, Alfonso Robleto
Apr 26, 2022 -

Williamson Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 23, 2022

Tony Martinez, my service advisor, always provides amazing customer service. I know what to expect with regards to costs and time my car will take to be ready. I appreciate his follow-up calls through More

by FERNANDEZM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Williamson Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 22, 2022

Skip was wonderful from start to finish. My car was brought to me very dirty and I was told it was washed. It had bird droppings and was obviously not cleaned. So very surprised and disappoi More

by psquared
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Penn
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip Moosang
Apr 22, 2022 -

psquared responded

What am I responding to?

April 20, 2022

I can't believe that I took my car for engine check light on Thursday and it takes a week for just a diagnosis, just a diagnosis. Then gave me a buick encore when I am paying for a DENALI!! I ASSUMING THAT More

by R_JUANCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfonso Robleto
Apr 20, 2022 -

Williamson Cadillac responded

We're sorry to hear you are not satisfied with our service. We are extremely busy right now mostly because we are one of the few Miami dealers still offering loaners to our service clients due to the extreme inventory shortages. We will try and do better in the future for you. Respectfully, Juan Santos Service Director juans@wagmiami.com

April 20, 2022

They pride themselves on service and they do provide great service. My service associate Alfonso Robleto is a great service agent. More

by Travaun0509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Robleto
Apr 21, 2022 -

Williamson Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 19, 2022

Alfonso the service writer is absolutely the best and Manny Road service is amazing! The manager of the service department is amazing wonderful kind a professional More

by Newladylisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara, Alfonso Robleto
Apr 21, 2022 -

Williamson Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 18, 2022

Friendly and professional. Clean environment. Just took too long, 4 hours for an oil and tire rotation More

by BARBARA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gairy (Storm) Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Williamson Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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