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Williamson Cadillac - Service Center

Miami, FL

4.7
3,122 Reviews

3,122 Reviews of Williamson Cadillac - Service Center

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September 01, 2022

The worst dealership and service. I’m still waiting over a month for my car to get fix. Because they crashed in the front. More

by GRIS1165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Sep 06, 2022 -

Williamson Cadillac responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 30, 2022

Everything was perfect. In and out quick and got some delicious snacks with soda to compliment the experience. Mike is an exceptional employee and friend. More

by FAMILYAUTORENTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey Barrios
Sep 01, 2022 -

Williamson Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 27, 2022

Service writer Carlos Gomara is great at his job. He is currently helping my group get our recalls completed before we return our Lease’s. He calls and keeps me informed of the progress and when the More

by fdewhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Aug 30, 2022 -

Williamson Cadillac responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 27, 2022

Battery died called roadside and dealer showed up at quoted time. Jason replaced battery very courteous. More

by JAL1308
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Aug 30, 2022 -

Williamson Cadillac responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 27, 2022

Excellent service Mr Garrido is an outstanding professional and went out of his way to resolve my issues. Will highly recommend him More

by christophercastellon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yair Garrido
Aug 30, 2022 -

Williamson Cadillac responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 27, 2022

Service advisor, Mike McKesson, was very helpful and provided service timely updates of my vehicle. More

by tlj193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McKesson
Aug 30, 2022 -

Williamson Cadillac responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 25, 2022

Skip is an excellent service advisor. He is clear and responds to questions quickly. The waiting area is clean and they offer TV, WiFi, beverages and snacks. More

by rosentha
Friendliness
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Aug 29, 2022 -

Williamson Cadillac responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 24, 2022

Took many calls and messages to get a respond. All I wanted was an update since car had been there over a week and no one had reached out to me. More

by XIOMARAPRADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alberto Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara
Aug 26, 2022 -

Williamson Cadillac responded

XIOMARAPRADO, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Williamson Cadillac does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 23, 2022

Everyone is very helpful and nice. The mechanics works very fast for you to get your vehicle back More

by sweetmalliebrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Williamson Cadillac responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 23, 2022

Excellent service and super clean facility Great attention to detail. Advisor was very attentive and accommodated my every need. More

by BARRANCOADALBERTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Williamson Cadillac responded

BARRANCOADALBERTO, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rogers - jrogers@wagmiami.com

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