Williamson Cadillac - Service Center

Friendly, fast service, efficient, great customer service! All my issues resolved In a timely manner. service! All my issues resolved In a timely manner. More

My 2007 Escalade was towed in to dealership, unable to start with an engine code " reduced engine power". It took two weeks for my mother's vehicle to be evaluated. When vehicle was fixed, I took delivery start with an engine code " reduced engine power". It took two weeks for my mother's vehicle to be evaluated. When vehicle was fixed, I took delivery of escalade and the driver side windsheild wiper was missing and the metal windsheild wiper arm without the wiper blade scraped across the driverside windshield. John was very instrumental in fixing the issue since the blades were no longer in stock. One of the staff were able to locate the new blades then they were installed 45 min later. Please have staff inspect vehicles prior to delivering to customer. Every staff member has an integral part in customer service and quality control. When one system fails, it is reflective upon everyone. Please make provisions with in-operable vehicles towed in as an emergency to have a quick evaluation for the vehicles to be prioritized based on diagnosis and not left on back lot for two weeks before being looked at. By doing so the customer is informed sooner. Maybe a tech can be assigned to such vehicles and have a better vehicle turn around time and customer experience. Time is money not only for your dealership but your customers too! More

I am very satisfied with the excellent service provided and the personalized attention we received. and the personalized attention we received. More

Very good service and professional employees at the dealership so far very good service; thank you ☺️ dealership so far very good service; thank you ☺️ More

On time with scheduled service and also were able to address urgent issues when coming in without an appointment. address urgent issues when coming in without an appointment. More

Richard was very helpful in troubleshooting my electrical issues and recommend a new battery which solved the electrical issues! issues and recommend a new battery which solved the electrical issues! More

The mechanic who helped me exhibited a professional and caring demeanor. He had a sense of urgency and demonstrated a high level of confidence and expertise. caring demeanor. He had a sense of urgency and demonstrated a high level of confidence and expertise. More

The Dealership has excellent customer service however the parking is terrible. Had to wait in a long line just to enter the property. parking is terrible. Had to wait in a long line just to enter the property. More

I have been working with Williamson GMC for over 8 years and they do not disappoint. Looking forward to keep doing business with them. and they do not disappoint. Looking forward to keep doing business with them. More

Excellent Good customer service, fast and quality service. They have an excellent team, everyone was knowledgeable and serviced my car in a prompt manner service. They have an excellent team, everyone was knowledgeable and serviced my car in a prompt manner More