Williams Subaru of Charlotte

Both Jim Gamble & Tom Pauley are highly efficient. They made the whole transaction quick and easy. Their enthusiasm transmitted to customer. Jim Gamble explained the features of the car in great detail. He made the whole transaction quick and easy. Their enthusiasm transmitted to customer. Jim Gamble explained the features of the car in great detail. He showed a sincere desire to support customer for a long period of time. More

My husband said much friendlier the second trip in that same day when I (the wife) came back in for a test drive and we decided "yes". Jim Gamble was busy finishing with another customer when we were able same day when I (the wife) came back in for a test drive and we decided "yes". Jim Gamble was busy finishing with another customer when we were able to get back an hour or two later for me to drive it, but it was great that another salesman, Bill, took us out immediately so we could then see Jim after the drive. Paper work and process was much easier than our last car purchased in the Spring at another dealer/manufacturer. So an overall 4.5+ More

This experience was a pleasure. Went to get car inspected and oil change and talked to Charles Hendrix with whom I have worked for years. His services is excellent. I asked about the promotion and was introd and oil change and talked to Charles Hendrix with whom I have worked for years. His services is excellent. I asked about the promotion and was introduced to Jim Gamble. I met with Jim who showed me cars I was interested in. I ended up buying another Forester and am very happy with the purchase. Think price was fair and that he got me the best deal available. He was a pleasure to work with - all info was clear and complete. Covered a-lot of ground in a short time. Whole purchase took about 2 hours from start to finish. He was nice and very professional. Tom completed the paperwork and made a tedious task bearable. Nice guy- reassuring about the purchase. Good at explaining all the additional safety coverages. Bought them all:) This is my fourth Subaru and I have had excellent experience with them - in upstate NY snow-ice and daily NYC traffic. This car will have an easier life in comparison! Thank you again Jim. Appreciate your help! More

I went in and was treated very well by the team at Folger Subaru. Every part of my experience was good. The salesperson and the finance person made it very clear as to the terms of the deal and listened to Subaru. Every part of my experience was good. The salesperson and the finance person made it very clear as to the terms of the deal and listened to my concerns and adjusted. Overall, I feel that I probably could have haggled to the bone for the vehicle but the overall the experience was positive and this convinced me that I should buy a vehicle from Folger Subaru. More

Charles Hedrick has excellent customer service skills which is so rare to find in today's world. I deeply appreciate his very effective communication skills and his taking a genuine interest in me and my which is so rare to find in today's world. I deeply appreciate his very effective communication skills and his taking a genuine interest in me and my car. I am a senior citizen and so often I feel ignored or discounted by service people. Charles does the opposite. He always remembers me when I bring my car in for service and I deeply appreciate it. More

This was the first time I bought a new car on my own. My son was with me and offered some advise, but the final decision was mine. Everyone at Folger Suburu was very helpful,considerate and treated me with son was with me and offered some advise, but the final decision was mine. Everyone at Folger Suburu was very helpful,considerate and treated me with the utmost respect. As a single women,who was recently widowed, I greatly appreciated their concern for me. I felt the price was fair and that I got the right vehicle for me. Neil Gelbert was most gracious and helpful. He put me with Jim Gamble, who was great!!! As I usually drive a car for a long long time, I look forward to an outstanding relationship with Folger Suburu. Sincerely Tirzah T. Hicks More

Extremely nice and helpful. Michael worked hard to make sure the work was thorough and also worked to make sure it was all covered by applicable warranties. Any questions I had were answered accurately. sure the work was thorough and also worked to make sure it was all covered by applicable warranties. Any questions I had were answered accurately. The only minor complaint I had was that they didn't readily answer their phones all the time - however, that seemed more because Michael was actively monitoring the repairs and not just sitting around waiting for phone calls. I would trust their judgment and the quality of their repairs. More

My wife and I were told exactly what the problem with our car was and were also told that the service techincioan performed a 28-point service check while the car was in for a specific repair. Mike Melton w car was and were also told that the service techincioan performed a 28-point service check while the car was in for a specific repair. Mike Melton walked us through what the techs found and let us know what was critical to do now while it was in and helped us prioritize other service needs so that we could manage our expenses over the next year. More

bought our first Subaru last week, a 2011 Outback Limited with all the bells and whistles. We have been looking at this vehicle for 6 months and absolutely love it. We exhausted many options but ended up v with all the bells and whistles. We have been looking at this vehicle for 6 months and absolutely love it. We exhausted many options but ended up voting with our wallets and going with Subaru. We have high expections for this vehicle as it relates to longevity and overall satisfaction as we begin a family. Our experience with Neil and Jim thus far has been great. We really do feel as though the Subaru family is tightly knit group and we have already been given the impressiont hat service after the sale is what they care about. That is good!!! Customers don't want to feel abandoned after a purchase, especially a major purchase like vehicle. We appreciate the experience we've had thus far and look forward to any future interactions we have with Folger Subaru. It also helps that we live 5 miles from the dealership. -Kyle More

I chose a subaru forrester because the car magazines gave it a great overall rating. I chose Folger Subaru because my daughter had bought a car from them also. Derek greeted me and helped with information. H it a great overall rating. I chose Folger Subaru because my daughter had bought a car from them also. Derek greeted me and helped with information. He made me comfortable with a bottle of water and a seat while he explained all the features of the Subaru. Then he introduced me to his sales manager Neil Gelbert. I traded my old car and bought my new car without hassle. The transaction was quick and plesant. The price I paid was reasonable and was a big factor in making my final decision. More