Williams Subaru of Charlotte

Never have I taken the time to leave a comment about the purchase of a car until now. The last 3 cars I have owned were considered "upper" end luxury cars( Lexus,Land Rover and Mini) from dealerships that purchase of a car until now. The last 3 cars I have owned were considered "upper" end luxury cars( Lexus,Land Rover and Mini) from dealerships that pride themselves on extraordinary customer service, so I have become somewhat spoiled with the extra attention that I thought only came with a higher price tag. That is until my experience with Folgers Subaru and my salesperson Don Brzozowski. Wow...from the second my son and I walked onto the lot until we drove away in our new "Outback" we felt like we had just visited a dear old friend. What a great overall experience thanks to him. If this new Outback is half as great as our experience so far with Folgers then I know I will not only be a repeat customer, but I will be sending all my friends in the market for a new car there as well. Thank you Don, you are the best. Sharron W. Davis More

This was the best experience I have ever had at a car dealership. I had an older car for trade in and was looking for a "brand new used car". The team at Folger's KIA gave me a VIP experience. Don Brzozo dealership. I had an older car for trade in and was looking for a "brand new used car". The team at Folger's KIA gave me a VIP experience. Don Brzozowski, my service rep, was A++!!! He worked late hours to help me. As well as everyone else on their team. Including Ward Williams, Neil and Jay. I recommend this dealership to any one in search of a car and a great experience. They negotiated quickly and helped me find a car exactly like I wanted and on New Years Eve. Thank you Folger's KIA!!! Shane More

My wife and I had a very pleasant experience at Folgers, especially dealing with Mr. "Bill" Barber, our sales representative. He was courteous, and helped to make buying a car fun. He stood by his word an especially dealing with Mr. "Bill" Barber, our sales representative. He was courteous, and helped to make buying a car fun. He stood by his word and we are extremely satisfied with him and the dealership. The money part could have been a little better, but all buyers usually feel that way. Highly recommend Folgers and especially Mr. Barber. Tom & Joyce Gehring More

Don was very friendly and open to what we were looking for. He did not try to pressure us into buying something we did not want to buy and because of his sales style and great customer service we chose to for. He did not try to pressure us into buying something we did not want to buy and because of his sales style and great customer service we chose to buy a second vehicle at the same time that we were originally going to purchase somewhere else. I have already recommended him to other people. We love our cars and are happy with our purchase. More

My visit and purchase at Folger Subaru was wonderful from the minute I walked into the door! The customer service was extremely friendly, informative and professional. The dealership did everything possible the minute I walked into the door! The customer service was extremely friendly, informative and professional. The dealership did everything possible to get me within my price point and to get a super warranty for the future. I LOVE my new car and will refer everybody I know to Folger. The buyer experience was the best ever. Thank you Don, Neil and Ward. I love being apart of the Folger Family. More

We were satisfied with the car we purchased and with our salesperson, Bill. He answered all of our questions. We gave the above rating for price and overall service because we would have liked the opportuni salesperson, Bill. He answered all of our questions. We gave the above rating for price and overall service because we would have liked the opportunity to negotiate the price a little, especially since we came in with money down. Did not rate quality of work because we were not there for car service/mechanical work. More

This is a completely re-written review, I actually posted a less than favorable review and received feedback from Mike in the service department who seemed genuinely concerned with our problems. He was not o a less than favorable review and received feedback from Mike in the service department who seemed genuinely concerned with our problems. He was not only concerned but went above and beyond with personal attention in the form of phone calls, pointing parts out to us in person, and a general sense of concern that took us from planning to never return to this dealership and for that matter never buy another Subaru, to recommending this dealership to friends and family. Thanks Mike, and the team at Folgers. More

Our new car (2011 Forester)was quoted with an excellent no-hassle price that we were happy with accepting. There was no pressure at any time. Jim was helpful and responsive. Trade value was initially qu no-hassle price that we were happy with accepting. There was no pressure at any time. Jim was helpful and responsive. Trade value was initially quoted low but negotiated price was reasonable with minimal cycling. Introduced to service department personnel. Explanation of vehicle features and new operations was thorough. Time to process entire transaction was consistent with most experiences (approx 3 hours). We researched the vehicle extensively. We did multiple comparisions across similar vehicles. We test drove the car and other cars. The Forester is an exceptional value. The SUV is #1 in Consumer Reports, has excellent reliability ratings, excellent customer feedback, excellent safety features, and nice trim choices and options. Our experience tells us the reports of the car are accurate. We researched price through several services and understood MSRP, Dealer Invoice, and true options cost. We could have probably pressed for some reductions in price. Admin fee ($600) and data dots ($250) could probably be negotiated if desired. Likewise, we could have tried to drive a higher trade-in. We essentially rationalized we were happy in the overall experience. We did take advantage of the current 2.9% financing. We are totally satisfied. We may have been able to cut a few more dollars from the overall price. The Forester can still be purchased as a buyer's market vehicle now. I expect this will end with a successful 2011 year for the brand. Yes, we will consider making Folger a part of future decisions on cars. We are very excited with owning the new Forester. More

This had to be by far the very best experience of buying an automobile I have ever had! Jim was very understanding of my situation with my credit and we talked about what kind of automobile I needed. He w an automobile I have ever had! Jim was very understanding of my situation with my credit and we talked about what kind of automobile I needed. He was rather prompt in calling me back if he was busy. He has to be one of the friendliest people I have ever worked with. I would recommend this dealership ANYONE even if it was out of the area! During the week and half that Jim worked with me, I did not have to wait very long to wait on anything including paperwork. He even let my roommate look at the car. I purchased a 2005 Nissan Altima! I LOVE IT!!!!! So does my roommate! Jim bent over backwards to make sure the deal was completed. He picked us up from where we dropped off my Dad's car so that we would have a way to the dealership and they even provided a loaner car for me to get to work so that the deal could be completed. This deal took a while longer because I had to go my hometown about an hour from here to get my Daddy to help with this deal. Their quality of work would have to be great--they had my very clean and all of paperwork was good and organized too. I had originally called about an automobile online and and Jim and I kept playing phone tag until he found me at the Kia dealership next door and my wonderful experience started there. The customer service was great and even one person that was not directly working with me spoke to me too! My price on my Nissan was just perfect! It was well beyond that I thought I would be paying a month. I am one happy customer and when I finish paying off the Nissan and drive it for several years after it is paid off, I will most definitely come back and purchase another automobile for Folger Subaru--this dealership is second to none! More

Had a very good experience at Folger Subaru on Independence in Charlotte, NC. Don and his team were timely and nice getting me my WRX at the price i wanted. Since it was a special factory order, Independence in Charlotte, NC. Don and his team were timely and nice getting me my WRX at the price i wanted. Since it was a special factory order, Don made sure to update me every week on where my car was and the status of my Subby! Would recommend to anyone looking to get all wheel drive under their feet. -Thanks Guys- Dan LaFontsee More