Williams Subaru of Charlotte

Sales experience very easy. Jim delivered on what he promised, a very fair price with no last minute add-ons. No hard sell at any time, including during additional warranty presentation. Jim - very promised, a very fair price with no last minute add-ons. No hard sell at any time, including during additional warranty presentation. Jim - very knowledgeable about the product. Dealer recognized my previous business with them and applied to my new purchase. More

We are very pleased with our new 2011 Subaru Outback. Don Brzozowski was extremely nice and helpful. He found the car we wanted on another dealer lot and got us the car in just a few days. We chose not Don Brzozowski was extremely nice and helpful. He found the car we wanted on another dealer lot and got us the car in just a few days. We chose not to trade-in our old vehicle due to the low price offered by Subaru management (not Don's fault in any way), which was the only major negative part of the experience. More

Good experience in buying a new Subaru after my 2006 Subaru was totaled. After that unpleasant experience, it was good to find what I wanted and get everything done in one place. Test drove 3 vehicles Subaru was totaled. After that unpleasant experience, it was good to find what I wanted and get everything done in one place. Test drove 3 vehicles, was able to ask lots of questions and have a good diaglogue, never felt pressured. More

I was looking for a used car but had no intention of buying till I saw a Tahoe I liked. The price was a little steep but I decided to see what I could negotiate. From the moment I arrived Don was very h buying till I saw a Tahoe I liked. The price was a little steep but I decided to see what I could negotiate. From the moment I arrived Don was very helpfull never pushy and was very patient. We agreed on what I felt was more than a reasonable price with his mgr. After having my mechanic inspect the vehicle he discovered some minor repairs that were needed. I called Don and he said bring it back and never argued or made me feel uncomfortable and offered me a loaner. Jeff was in the service dept. and he repaired the Tahoe in a very timely manner. Bill was curtious and gave me a very nice loaner, a 2008 Subaru! My overall experience was great with this team! I will never shop anywhere else for a car. I'm 48 and have had my share of buying cars and never has it been easier or more pleasant. More

Went in to look at cars for my daughters 16th Birthday. Was not planning to purchase a car at the time, but the price was so good, I could not pass up the deal. The Salesman was very helpful and spent sev Was not planning to purchase a car at the time, but the price was so good, I could not pass up the deal. The Salesman was very helpful and spent several hours with me. Would recommend this dealership to friends and family! More

We saw a vehicle online to buy as a first car for my son, I spoke to Don Brzozowski over the phone to make sure the vehicle was still on the lot before we drove there. I said I would see him in the afternoo I spoke to Don Brzozowski over the phone to make sure the vehicle was still on the lot before we drove there. I said I would see him in the afternoon. Next is what impressed me the most of the whole experience. Upon our arrival we learned from another rep, Scott that Don was at lunch. In Don's absence, Scott was very helpful and answered every question we had and helped facilitate a test drive. I have NEVER seen this type of Teamwork at a car dealer before. Don since returned and Scott did the hand-off to Don The buying experience was great , we purchased the vehicle with no back and forth,, let me take this to my Manager stuff. Very Friendly, knowledgeable and quick, I would absolutely visit this dealership again when in the market for another vehicle More

The salesman was very accommodating and friendly. He was very knowledgeable about the vehicle, but not at all pushy. All of the people who I dealt with were friendly and professional. I never felt l like I very knowledgeable about the vehicle, but not at all pushy. All of the people who I dealt with were friendly and professional. I never felt l like I was "in the dark" regarding vehicle pricing or trade in value. I would recommend this dealership/salesman. Thank you More

My husband and I were looking for a used car for our daughter, who is about to begin her student teaching and has to drive a few miles. We saw this car a couple of days before we purchased it. My husban daughter, who is about to begin her student teaching and has to drive a few miles. We saw this car a couple of days before we purchased it. My husband decided to call about it. Mr. Barber is the gentleman who spoke to my husband on the phone. We decided to ride to Folger's to take a better look at it. We arrived and Mr. Barber so kindly and patiently answered all of our questions. We have never had a sales associate that was so caring and honest. Mr. Barber was very helpful and didn't pressure us in to buying. I can honestly say this experience dealing with Mr. Barber was the best. We feel like we have known him all of our lives. We highly recommend Mr. Barber and Folger's Automotive. Mr. Muma was our F&I manager, he is highly recommended as well. Thank you all! More

Rob worked with us to find the car (at another dealer) that had the option package we were looking for, which happened to be a little scarce. The price with the trade included was close to what I was expe that had the option package we were looking for, which happened to be a little scarce. The price with the trade included was close to what I was expecting based on my pricing research, so he worked with us on price in an effective manner. When we looked the car over upon delivery, there was a cosmetic defect from the factory on the grill. Late in the afternoon, Rob had it replaced with one from another car on the lot, and we were on our way in the same amount of time it took to process the paperwork. Lastly, we are thrilled with the car itself and its terrific performance in the snow. In summary, we had an efficient and pleasant sales experience and would recommend Rob Pebler at Folger Subaru to anyone in need of a great AWD vehicle. More

I would like to say my experience with Folger overall, and Rob in particular was nothing short of fantastic! I live in TN and was working with the dealer here, but not having the best of car buying experi and Rob in particular was nothing short of fantastic! I live in TN and was working with the dealer here, but not having the best of car buying experiences. I had decided I wanted the Subaru Outback so my family and I started to call around to see what other kind of deal we could put together. I have to say that our interactions with Rob were very professional. At no time did we feel pressured and he answered all of our questions with a vast product knowledge. Most impressive to me was his attention to detail when we picked up the vehicle. We inspected the vehicle when we arrived to pick it up and noticed some cleaning stains on the seats. Rob worked with the service group to have it cleaned up, then personally inspected it - still finding one thing amiss and sending it back - before he would turn the car over to us. The business manager, Jay, was very helpful and explained some of the financing options available to us and completed our paperwork in a timely manner. I wish Folger was here in TN as I feel very confident our experience with the service group would be similar. Thanks Rob & Team!!! More