Williams Subaru of Charlotte

Ever since I inherited my Mom's Subaru upon her passing in late 2008, Charles Hedrick has been my "go-to guy" for anything having to do with this car. We connected immediately on a personal level, during in late 2008, Charles Hedrick has been my "go-to guy" for anything having to do with this car. We connected immediately on a personal level, during my first visit, and feeling his integrity was comforting, to say the least. He immediately earned my trust, which is critical in this arena, as far as I'm concerned. Knowing I can always trust his opinion, his work ethic, the price, and the quality of his work is invaluable. I truly feel that Charles has my best interests in mind, every time I visit (or call). Thank you Charles - for your great service and for your friendship! HIGHLY RECOMMEND! More

Overall a good experience. They worked hard with me to get me a price that I thought was very fair. The vehicle was immaculate. Scott was key in making my experience a good one. I had some issues with get me a price that I thought was very fair. The vehicle was immaculate. Scott was key in making my experience a good one. I had some issues with being presented with payments that didn't include all the information about interest rates, etc, but I suppose some people don't care about the final price as much as the payments they will be making. More

As always this service experience was excellent. Charles went above and beyond to fix the side mirror on my Outback and repair a tire for me. He successfully repaired the mirror - even after he discovered went above and beyond to fix the side mirror on my Outback and repair a tire for me. He successfully repaired the mirror - even after he discovered some slight bodywork was needed. He continually checked on me in the waiting room and kept me informed of the progress. This is not the dealership where I purchased the vehilce, but will always be the one where I have it serviced - thanks mostly to Charles. More

Charles is always helpful, cheerful and gets me on my way as quick as possible. Wonderful service!! Last time we were there he got me a rental car so I could carry on with my life as a business owner and m as quick as possible. Wonderful service!! Last time we were there he got me a rental car so I could carry on with my life as a business owner and mother. What a great thing. Otherwise I wouldn't have been able to get my car in. More

I purchased my 03 Legacy new from Folger and they have performed all maintenance. All employees, and in particular Mr Hedrick, have proven to be highly professional,knowledgeable and courteous. I am alwa performed all maintenance. All employees, and in particular Mr Hedrick, have proven to be highly professional,knowledgeable and courteous. I am always informed about cost prior to any work being accomplished and there has never been any surprises. I give their service center my highest rating with thanks and am pleased to recommend them most highly. More

Most people don't enjoy going to get their car serviced but with Folger Subaru I always have a wonderful experience; everyone is incredibly friendly and with each scheduled maintenance I find myself gettin but with Folger Subaru I always have a wonderful experience; everyone is incredibly friendly and with each scheduled maintenance I find myself getting to know all the employees and becoming friends with them. I would recommend anyone to Folger Subaru because it's a great place filled with great people who know what they're doing and do a fantastic job every time. More

Charles Hedrick has always been courteous, informative, and helpful. When scheduling time to bring my car in, I have been attended to without a longer wait than expected, and on a day that is convenient f and helpful. When scheduling time to bring my car in, I have been attended to without a longer wait than expected, and on a day that is convenient for me. I have not had any problems with service to date. More

While the service is on the high end of the price scale, I am comforted knowing that (1) they will do what they can regarding discounts, and (2) they stand behind their work. I appreciate their proactive a I am comforted knowing that (1) they will do what they can regarding discounts, and (2) they stand behind their work. I appreciate their proactive approach in providing hints on maintenance and how to improve the longevity of my rapidly-agin Forester. More

My husband went to Folgers to see what they had on the lot after looking at another Subaru dealership closer to our house. He was so pleased with Mr. Barber's low key yet friendly and helpful approach tha lot after looking at another Subaru dealership closer to our house. He was so pleased with Mr. Barber's low key yet friendly and helpful approach that he wanted to deal with Folgers. When I went in I liked the helpful and friendly and sincere character of Bill Barber also. I am very happy with my new Subaru and our experience purchasing it. More

Everyone in there was very friendly and easy to work with. they gave a great price the first time and we didn't have to haggle. very aggreeable when we actually changed the car color after the paper with. they gave a great price the first time and we didn't have to haggle. very aggreeable when we actually changed the car color after the paperwork was done. financing was great and the paperwork that was gone over was thoroughly explained. More