Williams Subaru of Charlotte

At first I was very apprehensive about visiting a major car dealership after a terrible experience and had been visiting smaller dealerships. My mother suggested that I stop by. Even though being told "N car dealership after a terrible experience and had been visiting smaller dealerships. My mother suggested that I stop by. Even though being told "No" was the only thing that could happen, "No" was something I couldn't bear to hear. The need was simply too great. However, my visit went perfectly, which is why I gave a perfect score. Jim Gamble met me immediately and asked about my car needs. I told him and felt comfortable doing so. He explained the process and the documentation I would need. I honestly thought that I would be at the dealership all day. The process was the quickest from beginning to end that I have experienced when purchasing a car. Mother even remarked about when I called her to share my experience. (She was the one who encouraged me to visit the dealership.) I left the dealership with a reliable car and a notion that I would definitely recommend the dealership and Mr. Gamble to my closest friends and family. The fact that all went smoothly relieved an immense amount of stress and left me realizing that I had started not a new chapter but a completely new book in life. More

Ned not only made the car purchase a pleasure he also was a great help when I had a mechanical problem with the vehicle a month after purchase. I would highly recommend Folgers to anyone purchasing any vehic a great help when I had a mechanical problem with the vehicle a month after purchase. I would highly recommend Folgers to anyone purchasing any vehicle new or used. More

I showed up at this dealership numerous times, always looking and test driving but not buying. Each and every time, I was greeted without pressure but doing what I wanted and letting me set the criteria looking and test driving but not buying. Each and every time, I was greeted without pressure but doing what I wanted and letting me set the criteria for the cars I was looking at. I ended up finally buying a new Outback and traded in my old car. My salesman, Bill Barber, was the perfect gentleman. He was very informative about the car and answered all my questions with a big smile. All paperwork was thoroughly explained by Rob Pebler, extended warranties were offered with no pressure to buy, and I felt as though I got a good price for the exact car I wanted. I looked at many different cars and went to many dealerships, but Folger stood out for it's honesty, lack of pressure and friendliness. Other dealers ranged from insulting, to high pressure to neutrally friendly but didn't stack up to Folger Subaru. More

I had been searching for a particular model and color of Forester, and found the one I wanted at Folger Subaru after searching extensively on the internet, as I was unable to find this vehicle anywhere clos Forester, and found the one I wanted at Folger Subaru after searching extensively on the internet, as I was unable to find this vehicle anywhere close to my home. Email responses and phone calls were always prompt and courteous. The dealer I worked with was Jim Gamble, and he made the car-buying experience easy and stress-free. I got the financial deal that I wanted, he delivered the vehicle to my doorstep (which was 6 hours away) and drove my trade-in back to North Carolina- all saving me a lot of time and money. In addition, he was gracious enough to stop at Costco and make a purchase for me! I couldn't have asked for an easier experience with car buying. I didn't even have to leave home! Thank you! More

Rodney who took all my information,and input it into the computer.Then having to leave to go for a sales training class.I was very nicely passed on to his manager Steve Bell who took care of finishing what computer.Then having to leave to go for a sales training class.I was very nicely passed on to his manager Steve Bell who took care of finishing what needed to be done.Thank you More

Had a great experience working with Jim Gamble. Very helpful without being pushy and made the whole car buying experience a positive one! I would definitely recommend this dealership. helpful without being pushy and made the whole car buying experience a positive one! I would definitely recommend this dealership. More

I came into the dealership to have my 2005 Outback serviced and 2 days later I drove away with a new 2011 Outback Limited 2.5i. The process of buying a new car was pain free and Scott had me test dri serviced and 2 days later I drove away with a new 2011 Outback Limited 2.5i. The process of buying a new car was pain free and Scott had me test drive a similar car before making my decision. Well done! More

Bill was very friendly,walked over to other side of lot to get car not knowing if he was going to have a sale got out of with a smile,talked professional and energetic thru the whole process even though it to get car not knowing if he was going to have a sale got out of with a smile,talked professional and energetic thru the whole process even though it was late in the day. More

I have to say this was the most amazing car buying experience I have ever had! I live an hour and half from the dealer, (I found the car I wanted on their website), I was able to do all of the financ experience I have ever had! I live an hour and half from the dealer, (I found the car I wanted on their website), I was able to do all of the finance stuff online, so when I got to the Fogler all we had to do test drive and sign papers!! This saved me so much time, everyone I worked with, was super efficient. I would recommend anyone looking to buy a car new or used see Jim and Greg at Fogler!! I also had the car checked out by my mechanic and they were very impressed with the deal I got!! Thank you so much guys!!! More

Let me begin by saying I am very hard to please. I have ridiculously high standards for salespeople, considering I'm a salesperson myself. I feel as though I have mastered the art of sales without obnoxiou ridiculously high standards for salespeople, considering I'm a salesperson myself. I feel as though I have mastered the art of sales without obnoxious pushiness and thus expect others to match that standard. I was incredibly overwhelmed by the service and sincerity I received at Folger Subaru by Jim Gamble and Rob Pebler. I appreciated the fact that they treated me with respect and as a potential prospect instead of making assumptions and being pushy. It made me feel great to know that there are people out there that don't have to be dishonest OR obnoxious in order to be successful in the car business. I had a WONDERFUL experience at Folger Subaru and will be recommending this place (and Jim by name) to anyone who mentions to me that they're looking for a car. I feel like the price was very fair and most importantly, thanks to Rob, I understood everything when I walked out of the door. I was clear with both of them that I have never financed anything in my life---and I feel as though they went above and beyond with regards to taking care of me and making sure I was completely aware of how everything worked on the financial end of things. Rob also put in extra effort and managed to get my payment UNDER the aforementioned arrangement/contract. I truly felt like a member of their "family" when I walked out of the door. Besides excellent customer service and a very fair price-point, I LOVE MY KIA!! I bought a pre-owned KIA Forte and it is in WONDERFUL condition. I keep finding more and more things I love about it and it's so nice to be able to trust that i've ended up with exactly what it is that was sold to me---sometimes the concept of "true face value" is an anomoly in the car business. I trust these guys EXPLICITLY and I will be sure to tell everyone about my experience and send many prospects their way. Jim & Rob---thankyou guys SO much for everything, for the first time in my life I can truly say that it was an honor purchasing a car and I have both of you to thank for that! More