Williams Subaru of Charlotte

Peter was an amazing help for me and my wife. Very friendly and knowledgeable about the cars we were interested in. Thanks to Peter, we got the car we wanted at the price we wanted. If it wasn't for h friendly and knowledgeable about the cars we were interested in. Thanks to Peter, we got the car we wanted at the price we wanted. If it wasn't for him, I'm not sure we would have purchased our car from Folger Subaru. More

My wife and I drove 2 hours each way because Folger had the Subaru in stock that we wanted. Mr. Gamble was quite pleasant and the price of the Subaru was adequate. Our problem is that they valued our tra the Subaru in stock that we wanted. Mr. Gamble was quite pleasant and the price of the Subaru was adequate. Our problem is that they valued our trade at "Auction Price". To my dismay, auction price is less than rough condition NADA or Kelly Blue Book. My low mileage trade in vehicle was a 2010 model that was immaculate and as clean as the 2014 that I was trying to purchase. When I balked at the "Auction Price" I was told by Mr. Gamble that was all that my vehicle was worth because that is all that my car would "bring at auction". My wife and I drove straight to another dealership Mooresville and we got a better price on the Subaru and got thousands more on our trade and had a much better experience than we did at Folger. If you want to go to a dealership that still operates with a "Sales Tower", bloats the price with Cop Dots, and receive an "Auction Price" for your trade then go to Folger. Otherwise, I would suggest that you go elsewhere. More

I visited a number of dealerships in the Charlotte area. I had some good experiences, but the best experience was with Mike Martinez at Folger. By the time I got to Folger, I was pretty sure I wanted to get I had some good experiences, but the best experience was with Mike Martinez at Folger. By the time I got to Folger, I was pretty sure I wanted to get a Subaru. Mike was very informative and helped by explaining the benefits of the Forester and the Outback, the two contenders for me. He explained the differences in each trim line for both vehicles. We test drove both and he even let me take one home for the night. From the moment I stepped onto the lot until the time I drove away, Mike was very helpful. An excellent experience overall. More

I recently purchased a brand new 2014 Subaru WRX from Mike Martinez at Folger Subaru. The experience was great, I walked into the dealership looking to get more information and go for a quick test drive, Mike Martinez at Folger Subaru. The experience was great, I walked into the dealership looking to get more information and go for a quick test drive, and walked out the owner of a new car! The experience was great, everyone there was very friendly and helped in any way possible to make my experience go as smooth as possible. A lot of dealers' finance departments can be a real pain and a "hard sell" but everyone, especially Jason, were great to work with when it came down to the numbers side of the deal. I would 100% recommend Mike and the entire Folger staff for any car buying experience. I will for sure be back for my next Subaru. More

Peter Holsten was our sales rep and he did an excellent job helping us find and configure exactly the Subaru Crosstrek Premium that we wanted. He provided detailed information and helped us sort thru all job helping us find and configure exactly the Subaru Crosstrek Premium that we wanted. He provided detailed information and helped us sort thru all the options and features we wanted to consider and then found a car that met our requirements and obtained it for us at a fair and reasonable price. He was very supportive throughout the process and provided terrific customer service. A very good buying experience. I would recommend Peter and Folger Subaru to anyone looking for a good deal and good service. More

I am visiting Charlotte this week and needed an oil change. Shawn was very personable and professional in taking care of my car and myself. He corrected the receptionist on charging me for the servic change. Shawn was very personable and professional in taking care of my car and myself. He corrected the receptionist on charging me for the service done on my car, which I truly appreciate. Thank you, Shawn and Folger Subaru. I will definitely return to Folger if work is needed to be done on my car when visiting Charlotte. More

Came in for service on a 2002 Subaru Outback & ended up buying a 2013 Legacy. The Service Department has always been number one in my estimation - Rob has been friendly, courteous & most definitely not up buying a 2013 Legacy. The Service Department has always been number one in my estimation - Rob has been friendly, courteous & most definitely not condescending to a female who does not know much about cars. Peter was a great salesman - not pushy in any way which would have put me off. It was all in all a very pleasurable experience for something which could have been traumatic & emotional for a widow. More

We purchased a 2014 Outback at Folger on Labor Day. It was extremely busy that day vs. the staff that they had on hand, but our salesperson, Peter Holsten, worked extremely hard to earn our business and t was extremely busy that day vs. the staff that they had on hand, but our salesperson, Peter Holsten, worked extremely hard to earn our business and to make sure everything went well. He was handling at least two other customers simultaneously in addition to us but never dropped the ball and somehow made it all work. We had visited the dealership three weeks prior to our purchase and told Peter at the time that we were only shopping and not ready to make a decision. He honored that and applied no pressure that day or for the three weeks until we came back to buy. He kept in touch with us and made us aware of several offers but we never felt pressured to do anything. This is our first experience with Folger Subaru after being Honda buyers for 26 years, and so far we are impressed. One last comment: don't let the street appearance of the dealership deter you from doing business with Folger. They have been caught up in the Independence Blvd. reconfiguration and I believe spent some time fighting the city's attempts to seize their property. Hence, the building is in need of some modernization and access is a little difficult with all of the construction barriers. If you can get past the lack of curb appeal, you'll find a great bunch of folks inside ready to work with you. More

I recently purchased a new 2014 Subaru Outback 2.5i limited from Kelsey Tobin at Folger Subaru. My 2001 Toyota Sienna was ready to be retired and after having done much research I narrowed my list to limited from Kelsey Tobin at Folger Subaru. My 2001 Toyota Sienna was ready to be retired and after having done much research I narrowed my list to the Acura TSX Sport Wagon, the Mazda CX5 and Outback. I visited the Subaru dealer last. Kelsey was the only sales person who listened to and heard what I wanted and why. While I was test driving the vehicle, she listened to me and only once did she point out something she thought I should do (make u-turns to test the mobility of the vehicle). Based on what she heard from me, she knew what I knew about the vehicle and what I need and want from a vehicle. She didn't constantly "sell" the car by telling me what I already new and about features that are unimportant to me. She didn't try to tell me how much I needed something that is not only unnecessary, but is also something I was clear that I had no interest in. Once I purchased the car, her follow-up was amazing. I had to have a slight alignment to the wheels and she made it happen quickly and smoothly. The service personnel were great, as well. She has continued to follow-up - not pester - with me as needed. I cannot give her a high enough rating. She is no nonsense and truly cares about what the customer wants and needs. More

I had to bring my new Subaru Outback in for a wheel alignment. Shawn took great care of me. He got my car in quickly, showed me exactly what was needed and what they did and even talked about college alignment. Shawn took great care of me. He got my car in quickly, showed me exactly what was needed and what they did and even talked about college football with me. More