Williams Subaru of Charlotte

Wonderful Car Buying Experience! This dealership went above and beyond to meet our needs! We live 2 hours away so before we ended up making the long trip we communicated via email/p This dealership went above and beyond to meet our needs! We live 2 hours away so before we ended up making the long trip we communicated via email/phone with Mike. His responses were always quick- sometimes within minutes! We were serious buyers and knew exactly what we wanted, but were unable to make it to the dealership until a particular day. Mike offered to hold the vehicle for us, all we had to do was make a deposit over the phone (it counted towards the down payment). It was quick, easy, and very reassuring to know that we wouldn't be driving all that way for a car that could potentially get sold before we arrive. On purchase day, we weren't able to make it to the dealership until 7pm (an hour before closing time). We received excellent customer service, a great trade-in offer, and extremely good sales price. We never once felt that we were being rushed and the employees ensured that we were well informed about all of our options. They even beat the low interest rate that our bank offered! We ended up leaving at 10pm and were 100% satisfied with the purchase we made. We recommend Folger Subaru to any buyer! More

Purchased two Forresters I run a small business, and I bought two vehicles for our project managers. They were very responsive and sensitive to our needs as a small business. I run a small business, and I bought two vehicles for our project managers. They were very responsive and sensitive to our needs as a small business. More

Got me my first dream car I am a recent mechanical engineering college graduate and I wanted to buy one of my dream cars, the STI hatch. After searching on my own for weeks and I am a recent mechanical engineering college graduate and I wanted to buy one of my dream cars, the STI hatch. After searching on my own for weeks and being snubbed by other independent dealers I sent in an online request on the Subaru website. Kevin responded very fast and found me a beautiful brand new rare WR Blue Pearl STI faster then I could process. My experience was great and I will always suggest Subaru and Folger Subaru specifically. More

First Time Buyer Awesome buying experience. Car was brought out to out home, papers signed and it was taken care of. First time Subaru buyer and very happy with the pr Awesome buying experience. Car was brought out to out home, papers signed and it was taken care of. First time Subaru buyer and very happy with the product so far. Would definitely purchase from this dealership again. More

Kevin was very professional in every aspect of my experience he never gave up on me and kept giving me information on vehicles until we found the perfect vehicle for me I would recommend this dealers experience he never gave up on me and kept giving me information on vehicles until we found the perfect vehicle for me I would recommend this dealership and Kevin to anyone looking for a great new or used vehicle I really love the 2008 Nissan Pathfinder it's hard to find a good SUV with low Miles and a great price More

Kevin was great to work with, very helpful and knowledgeable. Trustworthy and willing to work to find the exact vehicle we wanted and get it there knowledgeable. Trustworthy and willing to work to find the exact vehicle we wanted and get it there More

Folger Subaru has the best service department and customer service. I was there recently regarding my 2012 Outback Sunroof and Folger Subaru handled it very quickly and did a top notch job. I will re customer service. I was there recently regarding my 2012 Outback Sunroof and Folger Subaru handled it very quickly and did a top notch job. I will remain a Folger Subaru customer for many years to come because of the friendly and professional staff they have. My compliments and high regards to Mike Melton and Larry Atteberry for taking such great care of my car each time I visit. Great customer service, makes you feel like family! More

On a recent service visit Mike Melton was very helpful in letting me know that a wheel bearing I had replaced on my 2001 Subaru Forester had had a factory extended warranty. Even though my car is now 13 yea letting me know that a wheel bearing I had replaced on my 2001 Subaru Forester had had a factory extended warranty. Even though my car is now 13 years old, I made a call to Subaru and they are refunding a portion of my coast in repairing the bearing. Thanks Mike for all your help. And thanks to Subaru for taking care of your customers. More

I first visited Kevin at Folger Subaru in October. He I first visited Kevin at Folger Subaru in October. He showed me a number of vehicles and the 2014 Forester became the standard that I compare I first visited Kevin at Folger Subaru in October. He showed me a number of vehicles and the 2014 Forester became the standard that I compared other cars to. I tend to keep a car for a number of years so I wanted some bells and whistles this time. When I compared the Forester to similar size SUVs, I liked the Forester's styling and amenities better than those of other brands. The seat is high enough to make entry into the vehicle easy as I get older. The visibility is great in all directions and I liked the view alignment given by the back up camera. Near the end of the year, I called Kevin and told him the specific options that I wanted included on my car. He said there was one on the lot that fit my description. He actually brought it to my home because he knew I was serious about buying. He was patient and demonstrated all the amenities to my wife and I. We made the purchase that day. A big part of my experience was that I trust Kevin and thought he would be honest with me. I recommend him to help you get a vehicle that fits your needs at a fair price. More

I'm extremely dissatisfied with the Folger Subaru Service Department. They consistently demonstrate slow, disorganized, discourteous service. When we purchased our vehicle (new 2013 XV Crosstrek) Service Department. They consistently demonstrate slow, disorganized, discourteous service. When we purchased our vehicle (new 2013 XV Crosstrek), we were told we'd get the first two oil changes free. We called and made an appointment to bring the vehicle in for the first oil change. We showed up on time (8am appointment). Though there were no other cars in line in the service bay, we waited for more than 10 minutes before someone came out to greet us. It then took more than 90 minutes for them to complete the 15 minute job. Once the car was returned, we were charged 70 dollars. We explained at the checkout counter that it was a new purchase and we were told we got the first two changes free. The woman at the checkout was very short and terse and said she had no record of that and that we had to pay the 70 dollars. We begrudgingly paid. I called the sales department the next day to complain and was told that it was an error and that we would get the next two oil changes free (again). Several months later, we returned to try again for the next oil change. Again, we made an appointment and showed up early (9:30 appointment; we got there at 9:15am). Again, there were no other cars in line in the service bay. We pulled in and saw a service representative (who I now know as Shawn) sitting at one of the computer kiosks. He did not look up or acknowledge us in any way. We rolled down the window and asked if we should pull forward and again received no acknowledgement. We parked the car, got out, and stood and waited. Still no acknowledgement. No "Good morning, I'll be right with you." Just no greeting at all. He completely ignored us. After more than five minutes of us standing there talking about four feet away from him, I raised my voice and said, "You realize were standing here, right?" at which point Shawn nodded with a smirk, pointed his finger up, and said, "I'll be right with you" in an ascerbic tone. This, naturally, ticked me off, so I sarcastically threw my hands up and told him to "take his time." Shawn then walked away behind the glass separating the service area from the checkout area and began a conversation with a coworker. He pointed in our direction and gesticulated aggressively. After another five minutes, he finally came back into the service bay. By this time another car had pulled in. He then helped that gentlemen BEFORE us and had us wait longer. He then finally made gesture toward us and muttered, "So how can I help you?". By this time it was 9:50am. We explained in great detail the free oil changes agreement and that we were erroneously charged the first time. He looked it up and did see in the system that we were entitled to the free oil change. After another two hours to change the oil... we got a call that the car was ready. We returned to pick it up and at the checkout window were presented with a bill for 90 dollars! We again explained that the oil change should have been free and were again tersely told we had to pay the bill. We asked to speak with a manager, and only at that time did the cashier pick up the phone and call someone to check on our account. She spoke with someone (presumably Shawn) and was told that it was, indeed, free. She finally gave us our key back and let us leave with our car. I like Subaru as a brand and the sales staff at Folger Subaru is fantastic. But the Service Center is a joke. They're damaging any positive reputation the Folger Subaru dealership may have by association. In all of my interactions with them I have felt nothing short of insulted and disrespected. I will never be returning there. More