Williams Subaru of Charlotte

Customer Service depart Update to my first review (below) After speaking with the Customer Service Dept. Mgr., Morris Maines, I brought the Cross Trek back in for a 2nd visi Update to my first review (below) After speaking with the Customer Service Dept. Mgr., Morris Maines, I brought the Cross Trek back in for a 2nd visit. The backseat was tightened, the seat belt chime was turned off and the tire pressure was corrected. I still feel the car pulls to the right but overall it is better. The rear view camera still shows an angle at the bumper but this is more of a design flaw via Subaru and not the fault of the dealer/department. I am still unhappy with Larry Atteberry's ability to explain things so I would request dealing with different Service personnel. First review I bought a 2014 CrossTrek and for the most part the Sales staff was fine. My complaint is with the Customer Service dept.....they are pathetic. Alignment was off, backseat was loose, rear view camera view was not explained properly and tire pressure have (and still are) issues. I took the vehicle in for servicing and nothing was fixed even though I was told it was. Issue #1 - Due to poor communication by the Service Dept I almost did not even get to pick it up on the day I was told it was ready; Issue #2 - I was told the alignment was adjusted yet the vehicle still pulls to the right. I highly doubt any adjustment was made; Issue #3 - The backseat is still loose and I know that wasn't tightened or made correct; - Issue #4 - the rear view camera was replaced but the view on the dash still looked the same. I was later told that due to the camera's specific placement my view was simply the way it is going to be. If that is the case, then why was the original camera even replaced? Again, poor communication. Issue #5 - I wanted the seatbelt chime disabled. Even though the owner's manual indicates this can be done the Customer Service Dept would not disable it. In my opinion, once they sold the car to me it is not up to them to make this decision. It is my vehicle and my decision to either keep or disable the chime. Issue #6 - After about 2 weeks the tire pressure light comes on but not consistently. Sometimes it flashes and stays on and sometimes it stays off. More

First Time Car Buyer Our sales consultant was Jim Gamble. He was knowledgeable and trustworthy throughout process. Dealership was great overall. Would recommend! The finan Our sales consultant was Jim Gamble. He was knowledgeable and trustworthy throughout process. Dealership was great overall. Would recommend! The financing was easy and yhe team was exceptional in explaining details about every aspect of the car buying experience! More

~ Biggest Loaf Of Bread I Ever Brought !~ I went out for a loaf of bread & came back with a 2014 SUBARU IMPREZA ! That is the honest truth! This purchase was made possible with the help & unde I went out for a loaf of bread & came back with a 2014 SUBARU IMPREZA ! That is the honest truth! This purchase was made possible with the help & understanding of my needs by Jim Gamble & Shawn Sigler ! I wasn't even in the market for a new car but stopped out of curiosity to check the market out. I never did get the loaf of bread until 3 days later...I went out showing off my new SUBARU & kept forgetting to go by the store !~ So Happy !~ Thank-you Jim & Shawn for making a DREAM come true for me !~ More

BEST CAR BUYING EXPERIENCE EVER!! I purchased a 2014 XV Crosstrek from Folger Subaru on October 31st, 2014 and I must say hands down, it was the best car buying experience I've ever ha I purchased a 2014 XV Crosstrek from Folger Subaru on October 31st, 2014 and I must say hands down, it was the best car buying experience I've ever had. I am a car enthusiast and this was my 6th vehicle purchased through a dealer. I have personally dealt with Hendrick Lexus, Scott Clark Toyota (on numerous occasions), and Keffer Hyundai and none of them compete with the experience I've had at Folger Subaru. Troy, Shawn, and Kevin were extremely friendly and made me feel like part of their family. They didn't jerk me around, pressure me or beat around the bush. They knew what my expectations were as the consumer and they exceeded them in all aspects!!! Keep doing what you guys do best!!! - Ray S. More

Best car dealership! We had the best experience at Folger. Troy Fitch and managers went over and above what was necessary to accommodate us. Thanks so much for all your We had the best experience at Folger. Troy Fitch and managers went over and above what was necessary to accommodate us. Thanks so much for all your time and hard work to give us an amazing deal! Maria P. More

Great Buying Experience Jim ordered exactly what we wanted on our 2015 Outback, keep us current on the status and had everything ready to go when we got to the dealership. H Jim ordered exactly what we wanted on our 2015 Outback, keep us current on the status and had everything ready to go when we got to the dealership. He and Shawn did an exceptional job on meeting our expectations regarding our 2013 trade-in. Everything from purchase price, trade-in and financing was ready to go when we arrived. Shomari, came over from the Kia side to help with a great financing plan. Between my myself, wife and son this is the 5th Subaru from Folgers and our 15th in the family history. The 2015 Outback has added features and improvements that are truly outstanding and heads above the vehicles in its class. As for the rest of the dealership, our 2011 was highly damaged from a tree, Crystal and the body shop staff made it look it had never been touched. Any time we have had service questions (never a problem), Mike has always been helpful and very patient in helping resolve any issues. I will be back next year to upgrade my 2013 Forrester. More

So Helpful! Everyone at Folger Subaru was extremely nice and helpful. Especially when it came to financing. Troy Fitch was an excellent help throughout the entire Everyone at Folger Subaru was extremely nice and helpful. Especially when it came to financing. Troy Fitch was an excellent help throughout the entire experience! More

Great Experience I had a great experience at Folger Subaru. Shawn Sigler and William "Bill" Barber were very friendly and professional. They both went out of their w I had a great experience at Folger Subaru. Shawn Sigler and William "Bill" Barber were very friendly and professional. They both went out of their way to make sure my husband and I were satisfied with our new purchase. Usually, I have no time for car salemen because they are pushy and overbearing. I did not encounter that behavior there. I would recommend this dealership. More

Fantastic people make the difference. Troy Fitch spent MANY hours with us, and educated us to why the 2015 Subaru Outback was the PERFECT fit for our family. Troy is extremely knowledgeabl Troy Fitch spent MANY hours with us, and educated us to why the 2015 Subaru Outback was the PERFECT fit for our family. Troy is extremely knowledgeable on the product line. He was always happy to answer one of our many questions, even on his days off. I feel like Troy is an HONEST and TRUSTWORTHY person to do business with. If you don't trust your salesperson, you have nothing. If you live anywhere near Folger, please consider doing business with them, I do not think you will regret it in any way. More

Honest and Patient Experience First visited Folger Subaru in Fall 2013 looking for a family friendly car. Kevin maintained patient, unassuming but regular contact till we were read First visited Folger Subaru in Fall 2013 looking for a family friendly car. Kevin maintained patient, unassuming but regular contact till we were ready to make a decision. We were all over the place with what we wanted from Forester to Outback. Kevin was willing to let us take cars home overnight to consider and ultimately located and transferred what we wanted from another dealership in NC. We love our new 2015 Outback and feel like we started a great relationship with an honest and fair dealership. Kevin gave us the best price in all my comparisons to other Subaru dealerships in town, and I literally spoke with them all at some point or another! I never sat at his desk once, while he went 'behind the glass' to talk with a sales manager. We are happy Honda to Subaru converts! More