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Wilkins RV
Bath, NY
192 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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192 Reviews of Wilkins RV
November 21, 2016
Very pleasant experience. A very professional team at Wilkins. A few glitches, but everything ended up with my wife & I purchasing what we were looking for in our price range. A very professional team at Wilkins. A few glitches, but everything ended up with my wife & I purchasing what we were looking for in our price range. More
by Dick@keuka
Employees Worked With
Hannah Beyler, Kreg Crooker, Mark Evans
November 14, 2016
Run around after 4 months of no satisfaction trying to get water damage repairs, I wrote a review. The next day I received a text message apologizing and that De after 4 months of no satisfaction trying to get water damage repairs, I wrote a review. The next day I received a text message apologizing and that Denise GM would soon contact me to resolve the problem. Problem is water damage to the walls that dealer knew about but never to me. Two weeks later the glued walls fell apart and they said its not their problem. Anyways that was about a month ago and I still have not gotten that call they promised. More
by tj
Employees Worked With
Denise Hagerty GM
November 10, 2016
Terrible customer service continues The communication stinks - PERIOD. We have had emails with no response, voicemails left with no return phone calls. Today my husband called before 5 The communication stinks - PERIOD. We have had emails with no response, voicemails left with no return phone calls. Today my husband called before 5 (because you know, we have jobs/careers that we have to be at all day) and was told that he could leave yet another voicemail because the service department had already left. The previous voicemail we left this week was *shockingly* NOT returned. For the amount of money we paid for a new camper, one would think your customer service would be much better. So very disappointed. Oh and I will not modify my review as I was asked to before by the owner of Wilkins RV. So ridiculous- we give credit where credit is due and no credit is deserved here. More
by famthree1315
Employees Worked With
Wayne R. - service manager
October 18, 2016
Great RV purchase at Wilkins, Bath,NY Right from the front door and beyond everyone was friendly. Purchased a great RV with lots of up grades and in our price range! Jeff our salesman Right from the front door and beyond everyone was friendly. Purchased a great RV with lots of up grades and in our price range! Jeff our salesman was great, kind and very helpful.🎃😘 More
by Sharonchuck1
Employees Worked With
Jeff Lemen, Mark Guinip
October 18, 2016
Finally found what we were looking for. We were happy with the service Mike provided as well as the service of the gentleman who walked us through the workings of our truckcamper. Then Joe We were happy with the service Mike provided as well as the service of the gentleman who walked us through the workings of our truckcamper. Then Joe took us on a tour of the store and Eric was very thorough in "collecting" our money. Ha. Over all we were very happy with our service. Can't wait to get back on the road! More
by Barney
Employees Worked With
Mike Stebbins, Eric Perry
October 09, 2016
Misled and lied to my 90 year old father I talked my father into buying a new motor home, because his was starting to show wear and i didn't want him to have to worry about small things goin I talked my father into buying a new motor home, because his was starting to show wear and i didn't want him to have to worry about small things going wrong. This was the second motorhome my father had bought from Wilkens, had some problems with first sale, but they were solved to our satisfaction. This time they just outright lied to me and my parents, told us that something was discontinued and no longer available, and we couldn't get it, and that was a lie. This item is shown in 2017 catalog, and the manufacture has confirmed it. I tried to work it out with them, but their management more or less told us screw you, we are not going to do anything about it. I would not recommend dealing with these people, They did not tell us the truth, and were not willing to help out a man that buys a brand new motorhome at 90 years old, so that he doesn't have deal with aggravation of his old one. I guess they figure they have nothing to lose, he's got going to buy another one, but not the way to treat a customer of yours for 25 years. In closing the manufacture of the coach was Newmar, which makes a great product and has gone out of their way to help solve any problems, their customer service has been outstanding. I will buy from them again, just not from this dealer. More
by voodoo99
Employees Worked With
Helene Cragg
September 24, 2016
The search is over! Great experience. Ally was AWESOME. She took the time to help us even though we didn't know what we wanted at first. Delivery was great. Steve set eve Great experience. Ally was AWESOME. She took the time to help us even though we didn't know what we wanted at first. Delivery was great. Steve set everything up beautifully. Thank you to the whole staff. More
by Benjamin Klossner
Employees Worked With
Hannah Beyler, Ally Hakes
August 16, 2016
New fifth whell I will have to say I have been looking for a new trailer for several months. Wilkins rv was the only dealer from virginal to new York and out to Michi I will have to say I have been looking for a new trailer for several months. Wilkins rv was the only dealer from virginal to new York and out to Michigan that was willing to work with me. I respect them for that alone. Then after a 7 hour drive that should have been much shorter and boondocking on there lot we were met with a very pleasant staff that had everything ready for us. They have a very organized new customer process and by the time we pulled out of the parking lot we were very satisfied. Thank you again for everything More
by Ginger
Employees Worked With
Dave, Hannah Beyler, Jeff Lemen
August 05, 2016
easy, friendly buying experience The folks at Wilkens made everything easy and seamless. When we arrived to pick up our new 5th wheel, they were all prepared and organized, walking u The folks at Wilkens made everything easy and seamless. When we arrived to pick up our new 5th wheel, they were all prepared and organized, walking us through each step. More
by Lake Lover
Employees Worked With
Hannah Beyler, Rick Mess, Eric Perry, Mark Evans
August 03, 2016
They are GRRRRRRRREAT to deal with This is our second unit from Wilkins, the first we had some problems but Drew work most through for us. We wanted a better unit bought a Newmar ( GRRR This is our second unit from Wilkins, the first we had some problems but Drew work most through for us. We wanted a better unit bought a Newmar ( GRRRRRRREAT motorhome) Ally was also great and we work everything out for us. Wilkins service and people go the extra mile to help you. I will recommend this dealer to anyone. Thanks for all that Ally and Drew did for us!!!!! More
by Ed & Mary Lee Fairbrother (pumpkin!!!)
Employees Worked With
MIke, Drew were also great help!!!, Hannah Beyler, Ally Hakes, Eric Perry, Mark Evans, Mark Guinip
