Wilkins RV

Approximately 3 years ago I purchased a used class A from Wilkins Bath,NY. I like to attempt repairs on it myself. Which more times then not, involves me calling their Service Department looking to rant. T Wilkins Bath,NY. I like to attempt repairs on it myself. Which more times then not, involves me calling their Service Department looking to rant. Their Service Department always takes the time to listen, give advice, recommend solutions and get parts or service from them. Thank you to the Service Department in Bath,NY. More

I'm 43 years old and have lived all over the country. My experience with this dealership was by far the single worst experience I have ever had when it comes to sales, quality, and customer service. If I co experience with this dealership was by far the single worst experience I have ever had when it comes to sales, quality, and customer service. If I could rate negative stars I would. There is zero communication, zero effort from the staff, and zero care about the customer. There are a multitude of reasons I say this but I will keep this review to a minimum. While I cannot attest to the quality and service of the other Wilkins RV branches I will say DO NOT even attempt to think about doing business with Wilkins RV in Bath, NY! More

I spent a lot of money for a new fifth wheel from showroom floor ,I used it 3 and it has never worked right,no reply from Wilkinson showroom floor ,I used it 3 and it has never worked right,no reply from Wilkinson More

Don't waste your time. I filled out the form to request the price on a used 5'er. Here's the response. "Thank you for spending time with us on wilkinsrv.com and for your I filled out the form to request the price on a used 5'er. Here's the response. "Thank you for spending time with us on wilkinsrv.com and for your recent inquiry. To best serve you I would welcome the opportunity to speak with you to gain a better understanding of what type of RV will best fit your wants and needs and chat about our 2016 Forest River Work and Play 38RLSWD Fifth Wheel Toy Hauler that we have available! Often, with a quick conversation we can help guide you towards finding that RV you are looking for." It's been a couple days since I replied requesting the price again. Still no response. More

won't do that again!! My wife and I decided it was time for an upgrade, So we went looking for a reasonably priced, clean fifth wheel. we ended up at Wilkins found a reason My wife and I decided it was time for an upgrade, So we went looking for a reasonably priced, clean fifth wheel. we ended up at Wilkins found a reasonable priced Jayco that we fell in love with,.Upon sealing the deal there were a couple small issues that needed attention, About 1 hour worth of work and was told by Shane and Dave both they would make sure the repairs were taken care of. After calling Shane about picking the camper up I was told all they are required to do on the camper is an lp test and ny state inspection . After reminding him a couple times that he assured me this would be taken care of he finally said he would make sure it was done by Saturday so I could pick it up. Saturday came, I went to pick it up, upon arrival I was not very happy to see that in fact the repairs were not made and it sat in the parking lot with a flat tire. After 3 hours they managed to repair the valve stem and the refrigerator door handle. When we hooked up to our truck we realized the tail light on one side, And turn signal light didn't work on the other side as well as spare tire was on the bracket finger tight with one nut and no trailer brakes. After another round of B.S. they finally gave us some bulbs and my friend and I were able to get the lights working. Being a New York state inspector for 20 years my self I cant believe that they would take the chance of "slapping a sticker" on a 12,000 pound trailer and letting a "valued customer" take off on a 2 hour journey .It is my sincere hope that this is not common practice for this dealership because someone will get hurt. In closing do yourself a favor and shop for a camper elsewhere. New York state should be looking into this. More

IT RAINED! IT LEAKED ! Purchased Hideout Camper at Wilkins RV , Aug 2019 was delivered it rained for two days after placement. We went back to the RV to stay and the inside Purchased Hideout Camper at Wilkins RV , Aug 2019 was delivered it rained for two days after placement. We went back to the RV to stay and the inside was flooded. Went back to have Wilkins to replace the RV. We got the biggest run around ever. We did not want that RV as we had no way of knowing what the damage inside the walls, floor, cushions etc. that got soaked. Danger of mold, musty smell you name it. The RV was SOAKED. . They even doc us $2,000 toward a new purchased because it LEAKED. We only had it three days. Went to Meyer's RV in Bath received full refund on purchase of new camper. Lesson learned was warned not to deal at Wilkins RV. Wilkins would fix the one that we purchased from them in good faith, but how would they get the mold, musty smell and damage corrected. So be very careful when you purchase from Wilkin RV. GO to Meyers RV in Bath and go to your RV with peace of mind. Thanks to Meyers RV in Bath. More

Satisfied customer Well, I have to say following my last post on the Wilkins RV site, Brian, the owner got in touch with me right away, I took my camper to them as arran Well, I have to say following my last post on the Wilkins RV site, Brian, the owner got in touch with me right away, I took my camper to them as arranged and everything was repaired at no charge to me. I did wait for the new air conditioner unit but was kept informed of the progress at all times. Brian, Kenny, Ray and the rest of the team at Wilkins RV’s in Cicero were outstanding and I want to publicly thank them all for the great service. I have my camper back and am a happy customer. We all have days where we feel a bit off and frustrated, but I’m happy to say I am now happy. Giovanni Quattrone More

Communication with Customer I waited 3 ½ weeks for an appointment to get a quote for the replacement of one of the slide floors in my fifth wheel trailer. I took my trailer Wilki I waited 3 ½ weeks for an appointment to get a quote for the replacement of one of the slide floors in my fifth wheel trailer. I took my trailer Wilkins in Bath and met Amanda Murphy my “service advisor” on 8/21/2019 so she could look at the work needed and take measurements. She told me I would have a quote either later that day or the next day. After a few days I left a voicemail for the “service advisor”. With no response I called and left a second voicemail for the “service advisor” the morning of 8/29/2019. Later that day my wife called and was told that an email would be sent to the “service advisor” for her to get back to us. The “service advisor” called on 8/30/2019 saying that she had called and left me a voicemail. I gave her the benefit of the doubt, although I had missed no calls and had no voicemails. She said she needed the VIIN for my trailer in order to get the proper replacement floor from the trailer manufacturer. I provided the VIIN as requested. Again, after hearing nothing from the “service advisor” I called on the morning of 9/5/2019. She was shuffling papers around trying to give me some partial information. I told her to email me the complete quote. I then checked that she had the correct email and she indicated that she would get sent that day. After receiving nothing from the “service advisor” I called her back on 9/6/2019 only to find that she was not in that day. I then asked to speak to the service manager who was supposedly in an interview. I left him a voicemail and he returned my call later that afternoon. I explained what had been going on and that I was getting tired of the lack of response from the “service advisor”. He informed me that he would need to look through the file at some of the information in order to get me a price. That was a week ago. It is now 9/13/2019 and I have heard nothing out of Wilkins. I cannot believe Wilkins considers it acceptable to ignore a customer, leaving them hanging. All it would have taken was a call or email from the “service advisor” to let me know what was going on. What I do know is that there are other RV dealerships and I will take my business to one of them. Not only for the service on my current trailer but for the purchase of its replacement. More

Brand new Rv with problems not being addressed I purchased my last 4 rvs from this dealership. They are your best freind until you sign on the line then you are pretty much on your own for service. I purchased my last 4 rvs from this dealership. They are your best freind until you sign on the line then you are pretty much on your own for service. Brand new Big Horn antenna doesn’t work leave it there for a week to have it fixed again brand new. Get it bad exact same problem never fixed. We are 5 hours from this dealership nobody cares don’t return phone calls to try and walk through the whole thing myself to try and fix it. Never again will I buy here to bad I but new every two years. More