Wilkins RV

Excellent An excellent dealership to deal with. Even with the service after the sale. We had a service tech Jerry that was excellent very thorough and professio An excellent dealership to deal with. Even with the service after the sale. We had a service tech Jerry that was excellent very thorough and professional!! More

Chaos. Ordered at show-was very impressed to start-Told 4-6 weeks, came after 8. Order 19, got a 20. Camper came as a 2020- paperwork was set for 2019. Lost Ordered at show-was very impressed to start-Told 4-6 weeks, came after 8. Order 19, got a 20. Camper came as a 2020- paperwork was set for 2019. Lost features, forgot the keys in delivery, camper was never cleaned, radio didn’t work. They lack communication, and didn’t call back they said they would. Will never travel two hours again to give my business. More

First time rv owners Amazing customer service from figuring out what unit we wanted to our demo to the parts department! Thanks so much mate for having patience i know my Amazing customer service from figuring out what unit we wanted to our demo to the parts department! Thanks so much mate for having patience i know my wife is a tough sale lol and the gentleman that did our demo was amazing, us being first time rv owners he did an amazing job of showing us every detail and asking so many questions! We love our 2019 Jayco jayfeather ! More

Excellent Service Dept Bought my first camper from Wilkins Rv Churchville. service dept Excellent Customer Service and very patient with making sure I knew how to operate m Bought my first camper from Wilkins Rv Churchville. service dept Excellent Customer Service and very patient with making sure I knew how to operate my new RV and did not make me feel stupid with my novice questions. Thank you 😊 More

Nightmare1 trailer, canopy leaked, gray pipe broke, flooding underbelly, gas line pipe broke.Requested new line, inspected..never read other repairs needed..in trailer, canopy leaked, gray pipe broke, flooding underbelly, gas line pipe broke.Requested new line, inspected..never read other repairs needed..in shop 3 weeks More

trade in traded in a camper with some damage covered by insurance, ended up some wasn't covered.The folks at Wilkins were very gracious in taking care of us.We traded in a camper with some damage covered by insurance, ended up some wasn't covered.The folks at Wilkins were very gracious in taking care of us.We will always be grateful and support the dealership! Thanks to Gary Drum and every one we were in contact with. More

Excellent sales and service We purchased a used Sunseeker RV in March 2018 through Kreg Crooker, and we wrote a review back at that time and have appreciated his continued suppor We purchased a used Sunseeker RV in March 2018 through Kreg Crooker, and we wrote a review back at that time and have appreciated his continued support. Since then we have brought our RV back to be serviced several times, working specifically with the Assistant Service Manager Ariel Orr, whose name is not listed below - and we would rate her for ?? ?? ?? ?? ?? (5 stars) and Mike, the serviceman who did the repairs. We have been over-the-top impressed with her professional yet personal attention to our needs. She and Mike have gone above and beyond our expectations, resulting in the issues we had being resolved. E really like part of a good family at Wilkins RV. More

Service contract refund agreement Six years ago my wife and I bought a service contract agreement when we purchased a 2013 Sunseeker. The agreement stated our money would be refunded, Six years ago my wife and I bought a service contract agreement when we purchased a 2013 Sunseeker. The agreement stated our money would be refunded, if we did not use the warranty before it's expiration date. We did not use the warranty and requested our refund. Within one month we received a check from Wilkins RV for the purchase price of this agreement. We could not ask for better service! More

Great dealer! Helen was a great saleswoman and Tim, who did our walk through, was very knowledgeable. All the staff on site were friendly and attentive. The facilit Helen was a great saleswoman and Tim, who did our walk through, was very knowledgeable. All the staff on site were friendly and attentive. The facility was clean and the lounge was nice. We would definitely recommend this dealer to friends and family!! More

Solid Sales and Service We purchased a new Grand Design 2018 Solitude 374 TH from Wilkins RV in Bath several months ago. I waited this long to write a review because I like We purchased a new Grand Design 2018 Solitude 374 TH from Wilkins RV in Bath several months ago. I waited this long to write a review because I like to see how the dealer handles post sales follow up and service – everybody feels great the day they pick up their new rig but it’s how they feel months afterwards that counts. This is the second coach that I purchased from Wilkins, the first one being a Heartland Bighorn from their Churchville location. As far as service goes, I use their Victor location because it is convenient to where I live and because I have always received excellent service from their service manager, Tim Henehan. So, to start at the beginning, I was totally satisfied with the sales and service out of the Churchville location when I owned my Bighorn. All the promises made by Mike Sullivan during the sales process were kept - the delivery had a few minor hiccups but those were efficiently handled by the Churchville crew and we loved that coach. When it came time to move up to a bigger model, we selected the Solitude and worked with the folks in Bath because that location is a Grand Design Dealer. Again, the sales process was seamless, and the coach was delivered on time and configured exactly as ordered. However, life is not a bed of roses and neither is the RV acquisition process. When the coach was delivered, I had a major issue with the tires provided by the factory. Without going into a painful amount of detail, I simply did not want the tires that came with the coach. Considering this is a three-axle rig, 6 tires are certainly no small order and the manufacturer seemed to be intransigent (don’t misunderstand – Grand Design is an excellent outfit, but this was one of those points where we had to agree to disagree). To smooth out the bumps, Wilkins stepped up to the plate (the owner, Brian Wilkins was personally involved), swapped out the skins and I picked up the coach – a week late but still smiling. The point of the above is simple – nothing in life ever goes as expected, especially when you are buying an RV (at least that’s my experience). What separates the good dealers from the lousy ones is how they handle the problems. You can have a major issue that upsets you, but if the dealer is professional, you’ll still be smiling at the end of the day. It’s great if you can save a couple of hundred bucks (minor change when considering the cost of an RV and the length of the financing) but when you need to have the dealer stand behind the product and they won’t because they are the “low price leaders”, you’ll wish you had purchased from a solid dealer. We shopped for this luxury coach all over the US and Wilkins pricing was extremely competitive, but still at the end of the day we chose to pay a couple of hundred bucks more rather than get the “low price” from a dealer who we would likely never see again in Florida. Of course, pricing must be competitive, but the “rock bottom” price rarely equates to the lowest cost. Minor savings often equate to major problems. To put a bow on this rather lengthy review, Wilkins has always done right by me, their entire team (sales, service, parts, finance) in all of their locations is superb and if you purchase an RV here, you can count on being treated fairly and honestly. We love our new Solitude and we feel very good about having purchased it from a top-quality dealer such as Wilkins. If I didn’t truly believe this, I certainly would not have given them my business a second time. More