Wilkins RV

Took our Heartland Trailrunner in for a recall last week. Said it didn't need part replaced. They did say that the battery cables were corroded and need to be cut off and replaced at a cost of 85.00. I I too Said it didn't need part replaced. They did say that the battery cables were corroded and need to be cut off and replaced at a cost of 85.00. I I took pictures of the cables before I left and there was absolutely zero corrosion on them. They also recommended 900.00 total work in their "free" 12 point inspection they did. And 28.00 was parts, the rest was labor. Their service is terrible, we have never had a good experience in the bath service department. I actually dread having to take the camper there for service. And to top it off the recall was supposed to take 20 to 25 minutes. I was there for almost 3 hrs. Don't trust them. More

Friends and family buyer beware of Wilkins Rv in Bath Ny. This company is not the same company that my Grandfather and Father delt with in the past. They sold us a camper and once money was down and paperwor This company is not the same company that my Grandfather and Father delt with in the past. They sold us a camper and once money was down and paperwork was signed the mentioned that the lien release was not sent to them yet. This started 2 1/2 weeks ago. Was supposed to take delivery last Tuesday then it was last Thursday. They rushed it through their detail shop that morning. When we went through their demo there was cobwebs in the corners bugs stuck in some type of oil on the ceiling vents and in all the light covers. They also wetted down the floor and closed the slides before letting it dry. At that point on Thursday we again could not take it home so we asked for that stuff to be repaired. Not sure that it was done I was so pissed today I ask for someone to unhook my truck so I could leave. I do not blame employees I blame the owner and President Brian Wilkins for allowing a unit to even be viewed before they had proper paperwork. Makes you wonder if they are robbing Peter to pay Paul. With only three days before the Holiday weekend I asked if they could bring it to my house so we can pack it they said it could not leave premises until that paperwork is there. So it looks like my family will be camping at Wilkins RV Bath New York. Stop by for a hot dog. I have heard that this is common practice at this location. End of rant thanks for listening. More

Bought an RV there. Sales were fine but Service was a nightmare. The motorhome was 3 years old and I asked for an oil change and a generator oil change. Sales. “Yes no Sales were fine but Service was a nightmare. The motorhome was 3 years old and I asked for an oil change and a generator oil change. Sales. “Yes no problem”. Service didn’t do it. I was not happy. They wanted me to bring RV back to them, 1 hour to complete the oil change at my expense. I lost total trust in their service department. There is a complete communication breakdown from Sales to Service. Totally Disappointed. More

Our new camper was miss labeled and flooded 3 hours after pick up. Was not texted as it should have been. $50 gift card compensation pick up. Was not texted as it should have been. $50 gift card compensation More

We bought a travel trailer about three weeks ago. Salesmanship and the quality control man showed us everything we need to know. They made it simple to understand. I cannot say enough good things abo Salesmanship and the quality control man showed us everything we need to know. They made it simple to understand. I cannot say enough good things about this company. They make you feel like they're not a big dealer and they're pushing not pushing you into buying something that you don't really need or want. They listen to you and they provide the best trailer that they can fine for you. I would publicly like to thank them for all their time and generous offerings. Please give them a chance and they will find a trailer that fits you like they did us. More

Bought a brand new camera 2021 Cherokee Limited refrigerator is a nightmare sometimes it works sometimes it doesn’t have taken it in apparently need a new refrigerator well that’s gonna be 4 to 6 w refrigerator is a nightmare sometimes it works sometimes it doesn’t have taken it in apparently need a new refrigerator well that’s gonna be 4 to 6 weeks yeah very well can I go camping without a refrigerator and no I’m not buying nice and Wilkins ammo not my problem will call you when it comes in More

Fantastic! I worked with Joe Neri from the Victor location for months until he found me the perfect travel trailer. After dealing with many salesman, I knew I would only purchase through Joe. He mad location for months until he found me the perfect travel trailer. After dealing with many salesman, I knew I would only purchase through Joe. He made my experience so effortless. We are happy campers!! More

Not happy. 2nd repair for a brand new camper and they can’t get to us for 3 weeks. When we bought it, we were told any problems and we’ll be there immediately. Sales tactic?? Be careful!! can’t get to us for 3 weeks. When we bought it, we were told any problems and we’ll be there immediately. Sales tactic?? Be careful!! More

I would give Wilken's RV no stars but that is not an option. I purchased a Wulf Pup 17JG in late January of this year. I attempted to take delivery on March 26th. After the connections were made to my t option. I purchased a Wulf Pup 17JG in late January of this year. I attempted to take delivery on March 26th. After the connections were made to my tow vehicle and the brakes were tested I left. A mile down I86 I was flagged down by a trucker. When I pulled over the brakes were smoking on both wheels. I called the dealership and the tech. was dispatched to my location. He assured me that what happened was "normal". He tried to convince me that I could make it another 50 miles home if he just adjusted the brake controller. I refused. To begin with I was sold too much RV for my tow vehicle. And this was a concern that I had going into the sale. Long story shorter I went out and bought a bigger tow vehicle that is rated at 7700lbs instead of 5000lbs. I came back to get the Wulf Pup on April 14th and was assured the brakes were fixed. This time after connecting up the truck the slide would not go out. One side would start to go out and the other would not. I was initially told by my sales guy Craig that it was just out of adjustment and service would fix it. After the service guy tore half the slide apart he said it was either a bad motor from the factory or a rubber piece that was missing. Either way 1-4 weeks to fix it. I talked to the General Manager, Jason, and said I wanted my money back. He refused. I wanted to upgrade then to a different camper. The only thing that they had was a new unit that did not fit my budget. I went to Meyer's RV and gave them my sad story. They treated me with respect and concern. I purchased a used 2019 RV from them and they gave me a decent amount of trade for my never ever used "used" RV. Today (April 15th) I came to pick up my Wulf Pup from Wilken's. It was 38 degrees outside and raining. No one came out to assist me or wish me well or anything. I will NEVER shop another Wilken's RV store and will share my story with any interested party that will listen. It is going on my blog, yelp, google reviews and anywhere else I can post it. More

bought a 2013 coachmen 2 years ago . last year was told it had recall ,took it up for the repair and they said no your vin# isn't recalled then a month ago wilkins called and said the factory sent us parts it had recall ,took it up for the repair and they said no your vin# isn't recalled then a month ago wilkins called and said the factory sent us parts to fix the recall . they called and told me its ready . Drive from Beaver Dams to Bath and No they haven't made the repair even though they have the parts because they have to get the ok from the factory . What !?This camper cost me a bunch and we bought the maintenance agreement ! Sounds like I will get info and call coachmen on my own , More