Wickstrom Chrysler Jeep Dodge Ram
Barrington, IL
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1,043 Reviews of Wickstrom Chrysler Jeep Dodge Ram
I recently tried to buy a car, with little success. Wickstrom offered me less than other dealers, and was not working hard to maintain a customer. . The quality of customer service has dropped, while Wickstrom offered me less than other dealers, and was not working hard to maintain a customer. . The quality of customer service has dropped, while their business has grown. I hope they can improve their sales, and match it up with their outstanding service department. Their service department is top notch! More
My Wife and I decided to visit this dealership after numerous recommendations from co-workers and we are glad we did. The staff was extremely helpful, friendly and interested in our needs. This is the f numerous recommendations from co-workers and we are glad we did. The staff was extremely helpful, friendly and interested in our needs. This is the first time the car buying experience was pleasurable and not a hassle. Also the dealership is very comfortable and stylish. We will be Buying from Wickstrom from now on. More
Sales person was friendly, honest and knowledgable. Calm demeanor/no pressure. Really appreciate the fact that she did not make up answers to questions she did not know and that she did not hound me with f demeanor/no pressure. Really appreciate the fact that she did not make up answers to questions she did not know and that she did not hound me with follow up calls after the first visit. More
Eric and the rest of the Wickstrom staff were very friendly and accommodating to find the car in the color and equipment we wanted. There was no pressure to buy what was in their showroom or lot, and friendly and accommodating to find the car in the color and equipment we wanted. There was no pressure to buy what was in their showroom or lot, and they very easily identified the location of the car that would match what we wanted. They allowed us to test drive variations of the model we wanted and also test different accessories on different models so that we could arrive at the best match of accessories that would satisfy our needs. Negotiations culminated in a price that we were very satisfied with and that fell in the range of “best deals” published in some websites. The overall experience was very gratifying with a thorough review of the condition of the car at delivery and detailed explanation of all the different features and “electronics”. Kudos to Eric. Wickstrom’s new showroom, service and waiting areas, and the amenities they offer are superb. I will definitely recommend this dealership to anyone that is looking to purchase a car – new or used. More
We have had a wonderful experience with Wickstrom. Tim Calleja helped us find the PERFECT car. He was very patient to listen to all my questions and hesitations. I had to look at specs over and over aga Calleja helped us find the PERFECT car. He was very patient to listen to all my questions and hesitations. I had to look at specs over and over again to compare and recompare. Andy McCormick was the manager and was also extremely patient and easy to negotiate with. Steve Garrison took care of the finance area and he explained everything very well so we understood and didn't walk out scratching our heads. I bought the car on a Monday. It had to come from another dealership, service had to install some upgrades, and I was scheduled to pick it up Saturday morning. I drive by the lot to and from work every day. On Wednesday night, I saw it on the lot and it looked done (the only orange Wrangler on the lot with shiny chrome). I called Thursday morning and asked if that was my car and if it was done already. WOW, that was fast!!!! I was excited and did not want to wait for Saturday. It was Tim’s day off and he had a family thing to be at that night but he worked with my schedule so I could pick it up that day. Tim is extremely accessible and taught me the ins/outs of the entire car before I left the lot. As a buyer it is hard to remember everything so naturally I had more questions. Tim continues to be available even after I bought the car to answer my questions either email or phone. He set up an appointment with the service department so that they could teach us how to remove the hardtop and soft top. After I bought my jeep, I was told that two directors at my work also have jeeps (one of them had just bought his wrangler). We have said that the first section in the parking lot is for jeeps only!!!! More
I called in to Wickstrom and got Joe on the phone. It didn't take more than a couple minutes to know that I could trust Joe. I thought for sure I was going to be dealing with some pushy sales person and didn't take more than a couple minutes to know that I could trust Joe. I thought for sure I was going to be dealing with some pushy sales person and I got the exact opposite. We had a couple phone calls discussing the Acura TL that I was interested in. I asked Joe to take it for a spin and let me know what he thought. He called back and mentioned a couple minor flaws and he was completely honest. The flaws weren't a big deal to me so I asked him to get the paperwork together and that I'd be at the dealership a couple hours later. As long as Joe is selling cars, I will only buy from him. More
The team at Wickstorm did a great job during our new car purchase. Having purchased many vehicles in the past I'd rate Jared and his associates at the very top. We've since referred other family members a purchase. Having purchased many vehicles in the past I'd rate Jared and his associates at the very top. We've since referred other family members and friends to Jared and every one of them have been well taken care of and had a good buying experience. More
Wickstrom was recommended to us by some family friends and man did they not disappoint! I was looking for a 2013 Altitude Edition Jeep Grand Cherokee and they were able to locate the car with the color a and man did they not disappoint! I was looking for a 2013 Altitude Edition Jeep Grand Cherokee and they were able to locate the car with the color and features I wanted with no time at all. Jared Nelson was beyond patient with me on the thousand questions I asked as well as ensuring I would get the best price! I could not be happier with the purchase I made and I recommend Jared Nelson and Wickstrom to anyone looking to buy a new vehicle. - Sasha Lutz More
Great experience with Wickstrom. Jared was not pushy and wanted to make sure I got everything I wanted. I enjoyed working with Jared so much that we went back 5 months later to buy my husband's car. I hav wanted to make sure I got everything I wanted. I enjoyed working with Jared so much that we went back 5 months later to buy my husband's car. I have recommend Jared & Wickstrom to numberous friends who complain about the car buying process. More
I have never had a more pleasurable experience buying a car from any other dealership. Woody is by far the best Sales Expert to work with. He made the whole process extremely easy, and was willing to go car from any other dealership. Woody is by far the best Sales Expert to work with. He made the whole process extremely easy, and was willing to go above & beyond regular standards to make the deal happen. I couldn't be more pleased with the level of customer service I received from Woody, and all the hard work he did for me to buy my new car. More