Wickstrom Chrysler Jeep Dodge Ram

Why is the highest rating only GREAT?? Our experience with the fine people at Wickstrom was OUTSTANDING! Now mind you, we had just come from a dreadful experience at Sherman Dodge/Jeep on Skokies North with the fine people at Wickstrom was OUTSTANDING! Now mind you, we had just come from a dreadful experience at Sherman Dodge/Jeep on Skokies North Shore, where the staff and service were deplorable!!! We had almost lost all faith in the industry. We explained our experience to Jamie at Wickstom and he could not have been more understanding or kinder, if he were our own flesh and blood. Within an hour, he had seen our paperwork and sticker sheet from the "other dealer" and found our car and we purchased it without the "dog and pony show" of going to talk to his manager etc........he understood what we wanted, he asked and listened to what we could afford and he and Adam made it happen. I have posted this positive experince on Facebook and told all of my family and friends. Thank You Jamie and Wickstrom for making a stressful and otherwise nerve wracking experience as pleasant as you did. We will not go anywhere else for our cars in the future. Thank You! More

The Ford service dept is excellent. Mike Murphy has taken great care of me over the years and I now service all of my personal and work vehicles with them, even our Chevy. Mike's ability to go well above exp great care of me over the years and I now service all of my personal and work vehicles with them, even our Chevy. Mike's ability to go well above expectations and the fact that he treats me like I have a fleet of 50 vehicles to service sealed the deal for me. I mostly appeciate the fact that I get that small town feel when I pull up and Mike knows me by name. I am now a lifelong customer even though another Ford dealer is more convenient all because of the great customer service by Mike and the other service staff. More

We just bought a Jeep Grand Cherokee Overland from Jared and the entire experience was GREAT!! I contacted him several weeks ago and, over the phone, he quickly helped me narrow down my choices of trim leve and the entire experience was GREAT!! I contacted him several weeks ago and, over the phone, he quickly helped me narrow down my choices of trim levels to the one that best met my needs. We had several email exchanges over the past few weeks, aqll of which were helpful and to the point, with no pressure. I scheduled my test drive this morning and he had carved out the appropriate amount of time to explain all of the car's features to me before we hit the road. When we got down to the pricing discussion, it was low key and very fair - no haggling. Jeep had a good financing rate, but the team at Wickstrom offered to shop the rate and see if they could do better - which they did. They were able to beat Jeep's "special rate" by a full 1%; even better, when they wrote up the paperwork, the rate was even LOWER by an additional .15%. Very positive experience with smart professional people which focused on my needs and did not oversell. Very fair purchase negotiation in a friendly environment. I would definetly recommend Wickstrom (and Jared) for anyone looking to buy a new Jeep! Ralph S. More

This is our sixth new car from Wickstrom, and the sixth from Chris Moose. Chris has sold us two Explorers, two Expeditions, an Escape Hybrid, and now a 2011 Jeep Wrangler Extreme Rubicon, for a total of ab from Chris Moose. Chris has sold us two Explorers, two Expeditions, an Escape Hybrid, and now a 2011 Jeep Wrangler Extreme Rubicon, for a total of about $175,000 in vehicles. As in the past, Chris was responsive, honest, fair and knowledgeable. He was direct, professional, and respectful of my time – as a busy business owner something I greatly appreciate. He spent the time to ensure he had a clear understanding of my needs and desires for a new vehicle, and then made precise, accurate and insightful recommendations. Chris worked to research and offer a fair price for a slightly unusual trade in, and worked equally diligently to ensure a fair overall transaction price for the new vehicle. He never insulted my intelligence by pretending Wickstrom are doing anything other than running a business, albeit a customer focused business – but a venture that involves profit. In his quest to ensure I got exactly the vehicle I wanted and needed, he went as far as repeatedly questioning whether I really, really wanted the 2” lift kit I thought I wanted – and he was right – the vehicle was perfect just as it was. A less scrupulous dealer might have just slapped the lift kit on and sent me on my way, $2,500 lighter, but on the road to being less happy with my purchase. For this Chris has my great respect and gratitude. Chris and his team made sure I was conversant with the operation of the vehicle (not a quick task with a Jeep) and has checked in with me several times to ensure all is well with our new Jeep. In closing, I could not be happier with the vehicle, and my dealings with Chris. He is a consummate professional, and I strongly recommend him for an unmatched dealer experience. More

I run an airport transportation company and need my repairs done rite the first time (can't afford down time)and these guys never fail me, and Arron Grassel makes sure this happens! For instance today, repairs done rite the first time (can't afford down time)and these guys never fail me, and Arron Grassel makes sure this happens! For instance today, just as my spring break airport rides begin, I have 2 cars go down. Both cars were in and out in the same day. I also purchased several vehicles also from them and have had no problems with the cars More

Great dealership, would recommend to anyone. Service and sales are excellent and very courteous and helpful. I usually feel pressured at a car dealership, even when it is just for a service visit. T and sales are excellent and very courteous and helpful. I usually feel pressured at a car dealership, even when it is just for a service visit. This dealership made me feel at home, and welcome no matter what department I am dealing with. More

No doubt the best service experiance ever. I brought my Wrangler in for a strange noise in the front end. Barb had my car in the shop being looked at in less than 5 minutes. She came up to me in the waitin Wrangler in for a strange noise in the front end. Barb had my car in the shop being looked at in less than 5 minutes. She came up to me in the waiting room a fews minutes later and informed me that they found the problem and it was covered under my warranty. I was pleasantly surprise as I was expecting some huge bill for the repairs. It was going to take a few hours to repair so she offered me a ride home or a rental car. I took the car so I could get some things done. I was able to get my car repaired and knock a few things off my to do list at the same time. I will be back for my next services. More

I have never had better service for my vehicles than at Wickstrom. Service Director, Brian Cook, simply meets and exceeds my expectations each time I visit. Started working with these guys 5 years ago af Wickstrom. Service Director, Brian Cook, simply meets and exceeds my expectations each time I visit. Started working with these guys 5 years ago after a competitor failed to fix a problem and still overcharged me! Won't go anywhere else More

I had a great purchase experience at Wickstrom Ford. I would buy there again when the time comes. They were quick and the process was painless. The car performed excellent and was in perfect condition w would buy there again when the time comes. They were quick and the process was painless. The car performed excellent and was in perfect condition when delivered. Chris was very helpful with pricing information and helped us to make the right choice on our new car. More

Rated 5.0 out of 5.0 WOW i just got my oil changed... Incredible lounge, before I knew it the service on my vehicle was done... as i enjoyed my free starbucks while i checked my email on the PC in the lo Incredible lounge, before I knew it the service on my vehicle was done... as i enjoyed my free starbucks while i checked my email on the PC in the lounge. I own a Lexus but service at Wickstrom because they are quick, the place is spotless and a fair price. My wife drives a Ford and my daughter a Jeep both purchased from Wickstrom and we service all of our vehicles here........... Highly recommend GEO... More