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Westside Lexus - Service Center

Houston, TX

4.7
1,435 Reviews

1,435 Reviews of Westside Lexus - Service Center

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December 17, 2021

The people that work at the dealership are all very friendly and personable. They are also efficient and when they say they are going to do something they call you or do what they promised More

by CC10DANCINGLADY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra, John Parish
Dec 18, 2021 -

Westside Lexus responded

Staying true to our word and meeting your expectations is so important to our team, and we're so pleased to hear you appreciate our efforts. Thank you for taking a moment to share some positive feedback about the Westside Lexus team, and we hope we'll have the chance to work together again soon!

December 02, 2021

Your service person Chris Nemoto and Finace JY are good. They have taken care of me. Put my license plate and sold my insurance. More

by Shen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Chris and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

November 22, 2021

Chase provided excellent service in a timely manner. He is always very professional and returns calls. Mom More

by silverfox66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Chase. Drive safely, and we hope to see you back again at Westside Lexus!

November 11, 2021

Always a "best experience ever" when dealing with Westside Lexus from my sales rep Mike Gonzales, Finance JT Teodoro, and the lady who showed me how to operate the vehicle. There are no other dealer More

by ANDY86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
Nov 12, 2021 -

Westside Lexus responded

Andy, thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Mike, JT, and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

October 21, 2021

I’ve been with this dealership for over 25 yrs. they have been the absolute best in customer service. More

by Catherine F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon , Andrew Tran, Louis Blackmon
Oct 21, 2021 -

Westside Lexus responded

Catherine, it's an honor to hear that our team has been taking care of you and your vehicles for over 25 years! We sincerely appreciate your support for a quarter of a century!

October 16, 2021

Brought my new LEXUS IS 350 in to have license plates installed. Happened to run into Andrew Nagler who I have known for a long time through basketball. I have yet to really experience much about this d More

by philip.boyko
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Westside Lexus responded

Hi Philip - Thank you for your business and your positive review of Andrew and the team! We appreciate your support and we hope to welcome you back to Westside Lexus in the future. Safe travels!

September 15, 2021

Laura was friendly and efficient she made sure that I was informed and she got the job done. More

by eric@eccsvox.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
Sep 15, 2021 -

Westside Lexus responded

Thank you for the five stars! We are happy to see Laura made your visit to Westside Lexus a positive experience. See you soon!

August 19, 2021

They r very organized and give great customer service! They return calls promptly and always get u in quickly! I especially like Mary Margaret McGowen in sales and Laura Brown in service. More

by BEV.E.STEWART
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Margaret McGowen, sales
Aug 20, 2021 -

Westside Lexus responded

It is validating to hear that our team is delivering this level of service to our guests! Mary and Laura are exactly as you described. They have a passion for assisting clients and are packed with knowledge. Thank you for choosing Westside Lexus and we look forward to your next visit!

August 14, 2021

Always professional and courteous interactions. Service department is helpful and straightforward with services needed and provided. Loaner vehicles are a huge plus. Waiting area is very nice. Entire proce More

by salasman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Westside Lexus responded

We strive to make the guest experience as pleasant and hassle-free as possible, so this review is music to our ears. Thanks for supporting Westside Lexus, and come back again next time!

August 03, 2021

We have been doing business with Lexus for over 15 years. The only reason why we stay with Lexus is the excellent service. By far they have the best service. More

by TOOSALINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
Aug 03, 2021 -

Westside Lexus responded

Thank you so much for your business and your commitment to the Lexus family. We're honored to have you as a customer. --The Westside Lexus Team

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