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Westside Lexus - Service Center

Houston, TX

4.7
1,440 Reviews
Call Service Center (281) 558-3030

1,440 Reviews of Westside Lexus - Service Center

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May 19, 2022

Not organized. In Service. Had a loaner. Got there at 12:45 and left at 4:45. Had 20k. Inspection and update on Nav. Not the normal. Usually great. More

by paula_pollock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2022 -

Westside Lexus responded

Paula, I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient and accommodating service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

May 01, 2022

Assistance was print. Waiting area was beautiful and quiet. Car was returned complete and washed. Work was done in a timely manner. More

by ellendelfranco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
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May 02, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful experience working with the Westside Lexus team. Safe travels, and we hope to see you back!

April 24, 2022

Took a bit longer than I’d wish to check my car in and get the loaner, but other than that everything was top notch. More

by Ecw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Corral
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2022 -

Westside Lexus responded

Thank you for the review! We are so glad to hear that the Westside Lexus team delivered a successful service experience. We appreciate your patience during your visit and will be sure to use this feedback to improve our efficiency down the road. If there is anything more we can do to assist you, please feel free to reach out!

February 20, 2022

I have been using Westside Lexus on and off for the past 10+ years, it was a mixed bag, and I wanted to give another try with my new Lexus. Jacob is an excellent service consultant, very courteous, straight More

by K Cao
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Jacob. We will be sure to pass on the kind feedback to him. Drive safely, and we are looking forward to working with you again at Westside Lexus!

December 25, 2021

Clean And open coffee bar Organized dealership Good Clean And open coffee bar Organized dealership Good customer service Easy financing Experience agents Thank you More

by nekypretty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Solomon. John loving. , Kathleen Arms
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Dec 27, 2021 -

Westside Lexus responded

Thanks for sharing your positive feedback! We are glad that your service experience went well and that our team was organized and easy to work with. Your 5 star review is so appreciated!

December 17, 2021

The people that work at the dealership are all very friendly and personable. They are also efficient and when they say they are going to do something they call you or do what they promised More

by CC10DANCINGLADY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra, John Parish
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Dec 18, 2021 -

Westside Lexus responded

Staying true to our word and meeting your expectations is so important to our team, and we're so pleased to hear you appreciate our efforts. Thank you for taking a moment to share some positive feedback about the Westside Lexus team, and we hope we'll have the chance to work together again soon!

December 02, 2021

Your service person Chris Nemoto and Finace JY are good. They have taken care of me. Put my license plate and sold my insurance. More

by Shen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Chris and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

November 22, 2021

Chase provided excellent service in a timely manner. He is always very professional and returns calls. Mom More

by silverfox66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Chase. Drive safely, and we hope to see you back again at Westside Lexus!

November 11, 2021

Always a "best experience ever" when dealing with Westside Lexus from my sales rep Mike Gonzales, Finance JT Teodoro, and the lady who showed me how to operate the vehicle. There are no other dealer More

by ANDY86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
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Nov 12, 2021 -

Westside Lexus responded

Andy, thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Mike, JT, and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

October 21, 2021

I’ve been with this dealership for over 25 yrs. they have been the absolute best in customer service. More

by Catherine F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon , Andrew Tran, Louis Blackmon
Report | Print
Oct 21, 2021 -

Westside Lexus responded

Catherine, it's an honor to hear that our team has been taking care of you and your vehicles for over 25 years! We sincerely appreciate your support for a quarter of a century!

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