Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
6,692 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership
View Awards

12000 Katy Fwy

Houston, TX

77079

Directions

By Type

Showing 6,692 reviews

October 16, 2024

Efficient friendly pleasant to deal with Helpful reliable I have not had a problem ever More

by psmall4882
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Westside Lexus responded

It means so much to us to see your review! Thanks from the team at Westside Lexus.

October 16, 2024

Everyone is friendly and helpful. Dealship is always very clean. I like the area where you can get drinks and wait for your car. More

by SSS91159
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Westside Lexus responded

We're delighted to hear you enjoyed the friendly service and clean environment at Westside Lexus. It's great that our refreshment area added to your positive experience while waiting for your car! Thank you for sharing this feedback with us.

October 16, 2024

Everyone was always helpful! I had a great experience here with everyone and felt like I had a smooth process! More

by haania.raja
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Westside Lexus responded

Haania, we're delighted to hear that you had a smooth experience with our team at Westside Lexus! Thank you for the kind words and support.

October 15, 2024

Your team members are excellent in customer service. However, the finance process was very slow due to complication with the credit bureau. Your Toyota Finance Department took more than 5 hours to resol More

by Dr.Main
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Westside Lexus responded

Thank you for your feedback! We're glad to hear our team provided excellent customer service at Westside Lexus, though we apologize for the delay with the finance process. We appreciate your patience and are committed to improving this aspect of our service. Enjoy your new lease!

October 15, 2024

Thank you for your outstanding help and cooperation in securing my car. Your professionalism, efficiency, and dedication made the entire process smooth and enjoyable. Much appreciated! More

by Qusay Alrawi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Westside Lexus responded

Qusay, we're delighted to hear that our team at Westside Lexus made your car-buying experience smooth and enjoyable. Thank you for the kind words!

October 15, 2024

Very welcoming. Everybody was very helpful and attentive.Overall Great experience from start to finish. More

by Tania S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Rueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Westside Lexus responded

Tania, we're delighted to hear you had a great experience with our team at Westside Lexus. Thank you for the kind words and support!

October 15, 2024

I was very pleased with the Westside Lexus and met John Loving who was very plite to introduce me to the various model and help in selection of car. Jone did an excellent work! More

by gyehml
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Westside Lexus responded

We're delighted to hear that John provided excellent assistance during your visit at Westside Lexus. Thank you for sharing your positive experience, and we hope you're enjoying your new car!

October 11, 2024

Brooke Malia and Westside Lexus made the car buying experience quick and easy. They were very fair on the price for our trade and the new RX. We were very pleased with the service provided and will r More

by SMALIA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Westside Lexus responded

We're delighted to hear that Brooke, Malia, and the Westside Lexus team made your car buying experience smooth and satisfactory. Thank you for trusting us with your purchase, and we truly appreciate any referrals to friends and family!

October 11, 2024

Jim Fikaris was outstanding in every way! Helpful patient knowledgable etc. Great customer service and will definately return More

by jeff_sorenson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Westside Lexus responded

Jeff, we're delighted to hear that Jim provided such outstanding service at Westside Lexus! We look forward to welcoming you back in the future.

October 10, 2024

Great customer service from start to finish! !! Brooke Malia, was very professional and helpful in every step of my process. The financial support was truly amazing. Your staff at Westside is top More

by FROSTIEYANCEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Westside Lexus responded

We're delighted to hear that Brooke and the team provided top-notch service throughout your experience at Westside Lexus! It's wonderful knowing our financial support met your expectations. Thank you for sharing this fantastic feedback with us!

1
...
8
9
10
...
670