Westside Lexus

Could have been better Appointment set for 10:30, car dropped off at10. Wife was waiting for car. Was told it would take an hour.At 12:30 wife went looking for the car, it h Appointment set for 10:30, car dropped off at10. Wife was waiting for car. Was told it would take an hour.At 12:30 wife went looking for the car, it had been completed within the hour but she was not informed car ready. All the settings in the car had been changed, what really got the wife going was no one apologized. More

Routine service Ms. Lauren Brown always provide good advise on vehicle maintenance and she respects on customer’s decision if we choose to opt out from the technician Ms. Lauren Brown always provide good advise on vehicle maintenance and she respects on customer’s decision if we choose to opt out from the technician’s advise. More

Excellent service ! Wilber is awesome ! Easy in and out, explain the whole process. Also review vehicle for potential issues and or recommendations. A full report was provided with details Easy in and out, explain the whole process. Also review vehicle for potential issues and or recommendations. A full report was provided with details of the work done. Highly recommend this service center. More

Easy easy! Charles Perkins is always a pleasure to work with. He has serviced 4 of our vehicles (past/present) in the time that I’ve been with Westside. Charles Perkins is always a pleasure to work with. He has serviced 4 of our vehicles (past/present) in the time that I’ve been with Westside. More

Great service, we are repeat customers Great service, repeat customers. Jeffrey Byers and Andrew Nagler have taken great care of my wife over the last five years so when I needed a new veh Great service, repeat customers. Jeffrey Byers and Andrew Nagler have taken great care of my wife over the last five years so when I needed a new vehicle Westside Lexus was the only place I looked. More

Second purchase through Internet sales The internet sales manager responded to my inquiry about a trade-in estimation and my preferences in a late model previously owned Lexus. He schedule The internet sales manager responded to my inquiry about a trade-in estimation and my preferences in a late model previously owned Lexus. He scheduled an appointment on the next day. He had the best match ready to view when I arrived. He postponed his lunch to see me at my best time. Many other thoughtful actions on his part resulted in my purchase of an excellently maintained Lexus certified car. The financial officer also assisted my wife and I to make some alternatives in added coverage. I’m glad I returned to Westside after our first Lexus purchase seven years previously. Ronald B Rea More

Love my Car, Love my Dealership I am happy to say that I spend very little time at Westside Lexus because my car is so reliable. My trips have been for routine maintenance. They make I am happy to say that I spend very little time at Westside Lexus because my car is so reliable. My trips have been for routine maintenance. They make everything so easy. My service representative is pleasant and reachable by email. He has been very good at advising me about how long things will take which lets me decide whether to wait or request a loaner car. Most of the time everything has been very quick and waiting was easiest for me. My car is delivered to me sparkling and clean. More

No headaches! We bought a used vehicle 3 years ago and the experience was positive. Never thought we would buy new but Westside made the experience much better than We bought a used vehicle 3 years ago and the experience was positive. Never thought we would buy new but Westside made the experience much better than I could have imagined. Great deal and great customer service! More

It was painless! Everyone I dealt with was lovely...no hard sell. They went above and beyond. When vehicle could not be ready for me the same day, they gave me a loane Everyone I dealt with was lovely...no hard sell. They went above and beyond. When vehicle could not be ready for me the same day, they gave me a loaner car. More

Super - as usual! Superior service experience with Josh - consistent for 11 years. They really strive to make a service appointment as convenient as possible. The Lexu Superior service experience with Josh - consistent for 11 years. They really strive to make a service appointment as convenient as possible. The Lexus customer service is as excellent as their reputation. More