Westside Lexus

Great as expected I was in and out quickly when dropping off car. My service rep made effort to personalize my experience which was friendly and showed I wasn’t just a I was in and out quickly when dropping off car. My service rep made effort to personalize my experience which was friendly and showed I wasn’t just a car for service. Communication was prompt and efficient, and service was completed as expected. More

Excellent service I was in and out in less than an hour!!! Scott does such a great job-explains what needs to be done and let’s me know what service is coming up next. I was in and out in less than an hour!!! Scott does such a great job-explains what needs to be done and let’s me know what service is coming up next. More

Excellent service as always. We always receive prompt excellent service. Josh has been our service advisor for many years. He knows us and is familiar with our vehicles. We hav We always receive prompt excellent service. Josh has been our service advisor for many years. He knows us and is familiar with our vehicles. We have also had very good service from the collision center. More

Always a pleasure It's always a pleasure to buy a car from Westside Lexus. The staff are attentive, the service is outstanding and the sales team is THE BEST. It's always a pleasure to buy a car from Westside Lexus. The staff are attentive, the service is outstanding and the sales team is THE BEST. More

my car wouldn’t stay started Chase(service rep) gave me a loner, checked the problem out, priced the repair, and returned my car in two days.. Doesn’t get better than that!! Chase(service rep) gave me a loner, checked the problem out, priced the repair, and returned my car in two days.. Doesn’t get better than that!! More

New Car Sales Overall, Lexus continues their pursuit of excellence. I am exceptionally excited about my 2018 Lexus GS-350, F-Sport. My buying experience at Westside Overall, Lexus continues their pursuit of excellence. I am exceptionally excited about my 2018 Lexus GS-350, F-Sport. My buying experience at Westside Lexus was convenient and expedient. I would like to see Westside Lexus improve their customer service to include buyer appreciation gifts and loyalty rewards. More

Friendly and efficient! Very attentive and takes care of you right away. Very professional. Explains issues well. They take care of me very professional. Would recommend anyo Very attentive and takes care of you right away. Very professional. Explains issues well. They take care of me very professional. Would recommend anyone to this location. More

good service but issue not resolved Will and the service dept worked diligently to find a rattle in my 2013 GS 350. He even greatly exceeded the number of hours that I paid for. Unfortun Will and the service dept worked diligently to find a rattle in my 2013 GS 350. He even greatly exceeded the number of hours that I paid for. Unfortunately my issue could not be resolved. He suggested that we stop the search as they would need to start charging and get into body work. This is the right call. I am disappointed in the Lexus product. I have moved away from other brands because of rattles. I thought Lexus was different. I guess not. I will be looking at other brands first when it is time for my next ride. More

U get wat u pay for Customer svc is above reproach. Started at web site- decided to email- had email back within less than 24 hrs. Mr. Perkins spoke with me on the phone Customer svc is above reproach. Started at web site- decided to email- had email back within less than 24 hrs. Mr. Perkins spoke with me on the phone and seemed to want to help me- really professional! More

I had a 5 star car buying experience I didn’t wake up yesterday, planning to buy a car. I called and spoke with Desmond. He polite, professional and engaged in his telephonic approach. He I didn’t wake up yesterday, planning to buy a car. I called and spoke with Desmond. He polite, professional and engaged in his telephonic approach. He asked for my email address and I told him “I’ll be there in a minute!” He didn’t expect to buy an NX but it was a day of unexpectations!! As our visit progressed, I explained if ‘the dance’ of going to the manager for pricing and back to me and back to the manager again was going to be performed, I don’t that dance. He said he told the manager that I would walk if that happened so, it did not. I received a reasonable reduction for the new car and I received a reasonable amount for my trade-in. Desmond made everything so easy. I had to return with my old car title and the second key. Long story short, he filled the gas tank and the car wash was completed by Desmond himself, polishing it up perfectly. There appeared to be a deep, white scratch on the door that wasn’t noticed when I bought the car. I told him not to bother but he asked if I had time for him to bring it back to get buffed out. I said I had and he convinced me to get it done then. He brought the car back to me looking great and I never even looked at the buff out as I praised him for going the extra mile and being so kind. It was a great experience. Everything he did, granted, he was supposed to do, but it was in the way he did everything he did, making it a very comfortable car-buying experience. Thank you Desmond. I had a very easy experience with James Vu as well. Explained the process and even though I explained I don’t buy those Add-Ons, such as prepaying maintenance, etc., he remained courteous and professional. Thank you, as well, James. Merrill was nearby, saw me and said “I know you!” We know each other from Memorial City Hospital, where I work. He mentioned my daughter, who also worked there... he engaged in conversation and filled the moments when Desmond was gone, and we spoke of old friends. He didn’t have to come back a few times to fill the void, and visit. He helped made my experience at Westside Lexus just great! Let me not forget the gentleman who first helped show me the cars in the lot, in that hot, afternoon sun, while Desmond was busy when I first arrived. He was patient and helpful and took good care until Desmond was available. Regretfully, I don’t remember his name, but Desmond does!! Thank you all. More