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Westside Lexus
Houston, TX
6,701 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,701 reviews
March 10, 2024
Everyone is always very helpful and friendly. My questions are always answered promptly. There are no long waits. My questions are always answered promptly. There are no long waits. More
by dalehk
Verified Customer
March 10, 2024
Every one I delt with was friendly, pleasant and helpful. Wonderful experiance. Particularly the Tech teaching from Davis. Wonderful experiance. Particularly the Tech teaching from Davis. More
by cammack82
March 10, 2024
I had an exceptional experience from start to finish. Customer service is A plus without being pushy. Customer service is A plus without being pushy. More
by anne13
Employees Worked With
March 09, 2024
The agent who I worked with was really helpful and knowledgeable but pricing related discussions with her management through her felt like I was with a used car sales team, as they tried to maximize t knowledgeable but pricing related discussions with her management through her felt like I was with a used car sales team, as they tried to maximize their profits as much as possible specially with the trade in that I did. I expected a more personalized and caring service as they were winning a client from a German car user. Unfortunately, there was no transparency in the price, in fact the pure lack of it was the major issue as they tried to make profit on the new car purchase as well as trade in knowing I had urgent requirements, this is why suggesting maybe used car sales team would have given a better experience. Honestly, I have bought Lexus in two other countries around the world and they both were great experiences but this was the worst experience that I have seen, imagine the sales manager not even showing up to meet and thank us for the business or welcoming us to Lexus family knowing we were moving from a German luxury car company. There is nothing against the sales person as she was quite helpful and supportive but I definitely expected better experience from them. More
by New to Lexus family
Employees Worked With
March 08, 2024
Very efficient & conscious of your time. People are very pleasant knowledgeable and helpful. It is clean and comfortable place to shop for a car. People are very pleasant knowledgeable and helpful. It is clean and comfortable place to shop for a car. More
by teriandtom
March 08, 2024
Everyone was very helpful. Joey is the Best! He kept us informed till our car arrived. Joey is the Best! He kept us informed till our car arrived. More
by mtdkbhav
Employees Worked With
March 08, 2024
I love working with Chris Nemoto! He is exceptionally talented and I always appreciate his enthusiasm and energy! Lexus is awesome at ensuring that my car stays maintained! He is exceptionally talented and I always appreciate his enthusiasm and energy! Lexus is awesome at ensuring that my car stays maintained! More
by CWSTEFFES
Employees Worked With
March 08, 2024
Great dealership, great service department, Easy access, good hours. good communication, really like all the people good hours. good communication, really like all the people More
by JEFFWHWV
March 08, 2024
I've driven Lexus for years, and this dealership makes that a very positive experience. This dealership just keeps getting better! that a very positive experience. This dealership just keeps getting better! More
by hurddenise
Employees Worked With
March 07, 2024
So easy to work with. I called Jeffery to tell him the car I wanted. We did everything over the phone so that when I arrived at the dealership, all I had to do was sign pa I called Jeffery to tell him the car I wanted. We did everything over the phone so that when I arrived at the dealership, all I had to do was sign paperwork and write a check. More
by debraharken
Employees Worked With
