Westside Lexus

Service is always outstanding. I enjoy working with my service advisor, Scott Bissonnett. And I love having a loaner car, if only for a few hours or overnight whatever the maintena I enjoy working with my service advisor, Scott Bissonnett. And I love having a loaner car, if only for a few hours or overnight whatever the maintenance issue. Thanks Westside for excellent customer service. More

30k Service Very nice and professional service manager. He was honest and great to deal with. I would recommend him to others and I will be back! Very nice and professional service manager. He was honest and great to deal with. I would recommend him to others and I will be back! More

Great service 15000 mile check. Quick in/out. Had my loaner ready to go. Drop off was easy,.couldnt make it back the same day. They allowed me to return the loa 15000 mile check. Quick in/out. Had my loaner ready to go. Drop off was easy,.couldnt make it back the same day. They allowed me to return the loaner in the morning More

Professional and Very Stress Free. Mr. Jeff Margolis was very professional, informative and stress free to looking and making up my mind about a new Lexus. I felt no pressure of having Mr. Jeff Margolis was very professional, informative and stress free to looking and making up my mind about a new Lexus. I felt no pressure of having to select a new Lexus, when I did see one that might interest me, he was very informative about the vehicle. I highly would recommend him to people I know who are looking for a new car, because I feel Lexus is the best car on safety and dependability along with great customer service. I love Lexus! More

Efficient Service Efficient and thorough maintenance service provided each visit, loaner car provided if service is over a couple of hours. Professional service advisor Efficient and thorough maintenance service provided each visit, loaner car provided if service is over a couple of hours. Professional service advisor (Jacob) is attentive, knowledgeable and courteous. Clean facility. More

Excellent service as always! Josh was helpful in explaining the 5,000 mile service - the waiting area was exceptional - coffee and very friendly staff - wait time minimal and a re Josh was helpful in explaining the 5,000 mile service - the waiting area was exceptional - coffee and very friendly staff - wait time minimal and a recall was also done at the time. More

Pursuit of Excellence Charles, you're the best...continue to give excellence at Lexus service department! Lexus management give him a raise and promotion! The excellent cus Charles, you're the best...continue to give excellence at Lexus service department! Lexus management give him a raise and promotion! The excellent customer seevice and quality of work is the reason why I drive frim Dallas to Houston to keep getting my car service there. More

45,000 mile maintenance The experience was very professional, efficient and welcoming. The service personnel were very knowledgeable. I love the waiting area. I felt like The experience was very professional, efficient and welcoming. The service personnel were very knowledgeable. I love the waiting area. I felt like I could stay there all day. More

Bad Customer service I am second owner of a Lexus car. I used to go to Westside Lexus Service Center for all my car needs. I am not going back to this place the customer s I am second owner of a Lexus car. I used to go to Westside Lexus Service Center for all my car needs. I am not going back to this place the customer service is horrible not like it used to be in the past. They are rude starting from the service advisors that do not want to be responsible for the damages the employee makes. I am very happy with my car but the service at this center is so bad I will prefer to drive more to another Lexus that take to Westside. More

Excellent Service...as usual This was a service visit. My vehicle was checked in, a loner issued and the service was performed quickly without incident. Scott was great and kept This was a service visit. My vehicle was checked in, a loner issued and the service was performed quickly without incident. Scott was great and kept me informed concerning when I could pick my car up. More