Westside Lexus

Lack of Communication The actual labor look good as far as I can tell. I am highly disappointed in the advisor, Marvin. My car was there 11 days and I had not heard a word The actual labor look good as far as I can tell. I am highly disappointed in the advisor, Marvin. My car was there 11 days and I had not heard a word about it. I was sick and did not realize how many days had passed. I called after 11 days and had to ask for a manger to get updates on my car. It does not bother that it took almost 2 weeks to repair. I expected that with the supplemental claim that had to be made. Then Marvin gives me an unclear explanation when I did talk to him. My insurance kept asking questions and I did not understand why they had not spoke to Marvin but they said they tried and did not get a response. Marvin told me the supplemental got held up awaiting insurance approval but I know that was not true because I could see what was submitted and on what date. Then Marvin said he was awaiting on my new bumper to arrive. That part is reasonable but I didn’t appreciate Marvin trying to put it off on the insurance company. And if there was an issue I should’ve been made aware of it. Marvin also tells me he had the wrong phone number for me. At no point in the 11 days did it occur to Marvin to dig a little deeper. I have been there before and I have an extensive relationship with the service department as well. The easiest thing to do would have been to look at the insurance supplemental. All of my info was at the top of that document. I felt a little disrespected as if it wasn’t so important for me to know the status updates maybes because I’m a woman. He didn’t even try to explain everything in detail. Everything was rushed in his time speaking to me. Marvin is a poor representation of Lexus. I expect more. More

Always great service from will zamora In the 5 times I have been at this location for service. Always clean and professional. Will explains carefully what service is getting done and get In the 5 times I have been at this location for service. Always clean and professional. Will explains carefully what service is getting done and gets me on my way quickly More

Javob Hershman As always he provides excellent service and the service technicans are excellent. The service department is one reason we have purchased three vehicl As always he provides excellent service and the service technicans are excellent. The service department is one reason we have purchased three vehicles from this dealership. More

Excellent and experienced I would like to thank me Gallergher for his excellent service in taking care of me while I was there. I could not ask for better treatment I feel like I would like to thank me Gallergher for his excellent service in taking care of me while I was there. I could not ask for better treatment I feel like I owe him something for just taking excellent care More

Purchased My Lease Car Monique simplified the Lexus purchase process. She’s detailed in her documentation and left no stone unturned in transitioning me from a lease to a p Monique simplified the Lexus purchase process. She’s detailed in her documentation and left no stone unturned in transitioning me from a lease to a purchase. Thank you for taking the stress out of buying a car. You’ve got me for life. Brava....👏👏👏. More

Great customer service Steve Davis was awesome! Would buy from again. Love my car and loved the dealership. Great place to buy a car. Everything was perfect. Amazing Steve Davis was awesome! Would buy from again. Love my car and loved the dealership. Great place to buy a car. Everything was perfect. Amazing More

Excellent vehicle and service I always come back to lexus for their reliability and smooth ride. This is my 7th lexus from westside lexus and of course there is a good reason for t I always come back to lexus for their reliability and smooth ride. This is my 7th lexus from westside lexus and of course there is a good reason for that. Everyone in the process of purchasing is very professional and courteous. I would recommend westside lexus to my friends. More

5-star across the board!! Sales, service, delivery, finance, are the best in the business and I won’t go anywhere else!! Polite, professional, 5-diamond all the way....keep up Sales, service, delivery, finance, are the best in the business and I won’t go anywhere else!! Polite, professional, 5-diamond all the way....keep up the awesome work! More

Lexus NX Outstanding experience !!! Sales consultant Gonzalo Jimenez is a huge asset to Westside Lexus !! Excels in customer service, product knowledge, Com Outstanding experience !!! Sales consultant Gonzalo Jimenez is a huge asset to Westside Lexus !! Excels in customer service, product knowledge, Communication, follow up, safety guidelines, delivery, and respect. Gonzo a TOTAL PACKAGE Financing agent- Gary Needs training in customer relations Immediately questioned me on why I decided to buy instead of lease- mentioned difference in $$$- Very Annoying I am sure he knows his craft - but when I purchase my next vehicle I want a more positive agent. More

Every organized and quickly! Outstanding organization that met requirements that were yours and explained by the dealer. I have owned several Lexus cars and I have never been dis Outstanding organization that met requirements that were yours and explained by the dealer. I have owned several Lexus cars and I have never been disappointed. I feel that the new one will fall in the same field. More