Westside Lexus

Recall for airbag sensor replacement Sensor was replaced within specified time.. This was a recall issue based on parts availability. Also ask Internet specialist to reconnect cell phone Sensor was replaced within specified time.. This was a recall issue based on parts availability. Also ask Internet specialist to reconnect cell phone and setup remote start feature-phone reconnected, setup of remote we have to do(understand dealer provided this service for our friends) It is ridiculous to specify 25 words for a recall. More

Great customer service Every time I leave my car here, I feel like I'm leaving it with friends. Fred always makes sure everything is taken care of for me. I wouldn't even th Every time I leave my car here, I feel like I'm leaving it with friends. Fred always makes sure everything is taken care of for me. I wouldn't even think about buying a car or having it serviced anywhere but Westside Lexus. More

Made me feel like a valued customer Jeff Margolis took excellent care of us. This was our first Lexus purchase, and we knew exactly what we wanted. Jeff found several sedans that mat Jeff Margolis took excellent care of us. This was our first Lexus purchase, and we knew exactly what we wanted. Jeff found several sedans that matched our criteria. After a quick test ride we completed the purchase and went back the next day to pick up our new ES350. A truly wonderful and satisfying experience. Everyone in the dealership was friendly and very helpful. More

Warranty work Had to buy extended warranty because I found many costly repairs were needed. Jacob seems to have great rapport with adjuster, but is requiring too ma Had to buy extended warranty because I found many costly repairs were needed. Jacob seems to have great rapport with adjuster, but is requiring too many trips to get it all approved. More

Best car-buying experience we have ever had. As said, this was the best car-buying experience we have had—and we have bought a lot of new cars from various dealerships in several states in our 49 As said, this was the best car-buying experience we have had—and we have bought a lot of new cars from various dealerships in several states in our 49 years of marriage. More

Excellent! Merrill and Lauren made the transaction extremely easy and pleasant. My husband’s worst nightmare is buying cars. So I am usually the one who takes Merrill and Lauren made the transaction extremely easy and pleasant. My husband’s worst nightmare is buying cars. So I am usually the one who takes the task. But he handle the details and the sales team made it a great experience for him. More

Another new Lexus purchase for ne Customer since 1998. This is my seventh business or family purchase from Westside Lexus. Alex has built trust and integrity with me which is important Customer since 1998. This is my seventh business or family purchase from Westside Lexus. Alex has built trust and integrity with me which is important. He helped me develop the options and found a LC 500 to my spec. Kevin Jacobsen in finance was professional and organized. A pleasure to work with. As an Aston Martin Vantage owner I can say that the LC 500 is a direct competitor. Jacob and Laura in service are a cut above the average. Thanks. More

Excellent Work completed as promised timewise. Very helpful. As expected superior service and quality work. Service oriented toward customer! Would recommend Work completed as promised timewise. Very helpful. As expected superior service and quality work. Service oriented toward customer! Would recommend with no reservations to friends. More

Worst experience EVER at a car dealership! When I picked up my car from the service department, there was a huge crack in my windshield that was clearly not there when I dropped off my car. The When I picked up my car from the service department, there was a huge crack in my windshield that was clearly not there when I dropped off my car. The crack is nearly two feet wide. The Manager said “ Unfortunately, there must have been an existing chip that was gonna no to eventually become a crack sooner or later”. I will go as far up as I need to in order to get Lexus to take responsibility and replace my windshield at no cost to me. More

Good job! Courteous and efficient. Chase is a good service person who is very attentive to the need of customer. Westside Lexus service work is efficient and on Courteous and efficient. Chase is a good service person who is very attentive to the need of customer. Westside Lexus service work is efficient and on time. More