Westside Lexus

Westside Lexus has a professional, friendly, and helpful environment. Every member of their staff was very friendly and inviting. environment. Every member of their staff was very friendly and inviting. More

Buying a new car with Westside Lexus was almost pleasant, unlike many other past buying experiences. The process went smoothly, and I was treated respectfully. unlike many other past buying experiences. The process went smoothly, and I was treated respectfully. More

This was the best experience I’ve ever had buying a car. Tuan was so helpful and knowledgeable. After I competed the purchase he took the time to go through every button and feature of my new TX. He cared t Tuan was so helpful and knowledgeable. After I competed the purchase he took the time to go through every button and feature of my new TX. He cared that I knew how to enjoy each luxury of my car. Didn’t at feel like your typical car buying experience. Thank you Tuan! More

Excellent customer service and great support. We are pleased with the way the business was handled; getting the time to know our needs and showing us the available options to take the right decis We are pleased with the way the business was handled; getting the time to know our needs and showing us the available options to take the right decision. More

Nellie Gonzalez is exceptional! Her knowledge of the different Lexus vehicles was impressive. She answered all of our questions with ease, and allowed us to make the right choice Her knowledge of the different Lexus vehicles was impressive. She answered all of our questions with ease, and allowed us to make the right choice for our family. Bottom line: we were impressed with the buying process. But THEN…when it came time to take delivery (and after), she went above and beyond to make it easy and comfortable. The entire process - from start to finish - was exceptional. No high-pressure sales, no nonsense. Just great service, top to bottom. Thank you Nellie and Westside Lexus! More

Westside Lexus is a beautiful dealership with multiple vehicles showcased throughout the building. I was greeted with Jim Fikaris in sales and he was professional and made my experience comfortable. Commu vehicles showcased throughout the building. I was greeted with Jim Fikaris in sales and he was professional and made my experience comfortable. Communication through the process was excellent and appreciated. We ended up buying a used vehicle with 7000 miles so it was like new. I am giving 4 stars because the pressure in finance to buy warranty packages. The attitude by the gentleman was too much. My husband and I were both disturbed by it. Service took care of a couple of minor problems with the car days after I drove it off the lot. Unfortunately, the steering wheel of my car was damaged while they were doing repairs. That took another trip to service but they took care of it by replacing the steering wheel. It was a bit of a hassle but they gave me loaner cars though the process. More

I enjoyed working with Lauren Goldman very much. She is professional, knowledgable, and was very easy to work with. She is professional, knowledgable, and was very easy to work with. More

Although my initial experience with Westside Lexus was not that fantastic… I will explain in a minute, Joey was the best person I’ve ever dealt with at a dealership, hands-down. I know lease buyouts don’t not that fantastic… I will explain in a minute, Joey was the best person I’ve ever dealt with at a dealership, hands-down. I know lease buyouts don’t always make anybody money, but Joey didn’t care he just wanted to make sure I was taken care of, I said my initial experience wasn’t all that great because I called 4 to 5 times without a phone call back tried leaving messages with multiple different people, and multiple different departments which wasn’t fantastic. I felt like they didn’t really care. I’m very happy to report that Joey took care of me and I will recommend him and be back to see him in the future. It’s because of Joey that I will be back as a recurring customer. I’ve Owned Lexus vehicles for about 10 years. This is my first experience with Westside, so I’m happy that there are people that work at Westside like Joey. It’s people like him that make the car buying experience an OK thing to deal with. More

Nice people. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. More

I was on a waitlist for over 3 months, waiting for the new RX 450+ to arrive. John communicated very well on the status, so that I was not left wondering when I might get a vehicle. I really appreciated new RX 450+ to arrive. John communicated very well on the status, so that I was not left wondering when I might get a vehicle. I really appreciated those updates, so my expectations were not out of line. He was very thorough during the purchase process and in explaining features. I also appreciate that he has followed up after the sale, to let me know he is ready to answer any questions about the vehicle and that he is there to help. Feeling like the relationship is not over after the money changes hands is important to me and a sign of great customer service. More