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Westside Lexus

Houston, TX

4.8
7,013 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,013 reviews

June 26, 2020

I feel as though I did all the work in buying my car. David W kept telling me what I can't afford. Judy (finance) didn't try to beat my credit union interest rate. Danny Garza made one offer, I emailed h More

by patriciadavis7514
Recommend Dealer
No
Employees Worked With
Judy Patureau
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Wasaff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Westside Lexus responded

This doesn't sound like the friendly and attentive service I expect from my team, and I'm disappointed to see this review. I will be sure to share this feedback with my staff, and we will work to improve our process going forward. In the meantime, we do hope that you enjoy your vehicle, and I would be more than willing to discuss your visit directly. Please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

June 26, 2020

We love Westside Lexus. The remodel is great. I like that the service department is next to the car sales area. This is the 2 nd car I’ve bought from Mary Margaret. She exudes honesty. More

by dianakharrell
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Jun 26, 2020 -

Westside Lexus responded

Diana - Thank you for this wonderful feedback! We're proud to have earned your business a second time and we will pass on your compliments to Mary. As always, we look forward to seeing you back at Westside Lexus next time!

June 25, 2020

I just bought my 3rd lexus and have had all my service/collision repairs done at Westside Lexus since 2001....never a complaint, super happy! More

by PKGLITTLEWING
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Jun 25, 2020 -

Westside Lexus responded

Thank you for continuing to support Westside Lexus. I am glad to hear that our team has been taking care of you for so many years! We look forward to doing business with you next time.

June 25, 2020

Very easy process. I trust my salesman. And that is a Very easy process. I trust my salesman. And that is a very important part of buying from Lexus. Have been Lexus customers for many years and never ha More

by SBH
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 25, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are so proud that we've earned your trust here at Westside Lexus, and we look forward to working with you for years to come. Enjoy your newly purchased vehicle!

June 25, 2020

Awesome experience! Shekhar was knowledgeable and helpful. I am enjoying my new Lexus RX. Would definitely recommend this dealership to anyone in the market for a new vehicle. More

by mmg2210
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Westside Lexus responded

Thank you for reviewing Westside Lexus! I am glad to hear that our team helped you into the perfect Lexus RX. Congrats & safe travels!

June 25, 2020

Great experience working with Kim Jessie as usual. We are returning customers and our selection and purchased was completed in a short visit that included make ready and delivery—less than 3 hours of persona More

by ka_cob
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
Jun 26, 2020 -

Westside Lexus responded

We appreciate you taking the time to review Westside Lexus! It is wonderful to hear that Kim consistently proves you with excellent service. Our team is looking forward to seeing you next time!

June 25, 2020

The service was efficient and good. They showed me the car that I wanted to look and made the process really easy and quick. I would recommend anyone wanting to buy a used Lexus to buy the car at this dea More

by Rgogu4
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Westside Lexus responded

Thank you so much for rating us five stars! We are happy to hear that you're satisfied with our service and that you were able to get into your new vehicle quickly. We hope that you love it! - Westside Lexus team

June 25, 2020

I’ve bought 4 cars from Westside because prices are competitive, employees are knowledgable and friendly. Great service all the way around. New building is great. More

by BAKERROB
Recommend Dealer
Yes
Employees Worked With
Frank Mata
Jun 26, 2020 -

Westside Lexus responded

Thank you for continuing to shop at Westside Lexus. We're proud to have your business and we look forward to taking care of you next time!

June 25, 2020

I connected with Westside Lexus and Jim Fikaris in my search for a pre-owned Audi, which they had on the lot. As an out of town customer, candor and transparency were critical. I was able to deal with More

by geoffrey_kay
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Westside Lexus responded

Geoffrey, we appreciate you taking the time to leave us such a great review! It is wonderful to hear that Jim was so accommodating and made your drive to Westside Lexus worthwhile. I hope you are enjoying your Audi and we look forward to seeing you when your wife is ready for a new Lexus!

June 25, 2020

It's an impressive dealership that is organized and clean. Agents are polite and welcoming. They explain every thing about the car clearly. Car displays are nice. More

by ghazalif
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 26, 2020 -

Westside Lexus responded

Feedback like this makes our day and we appreciate you taking the time to share. We look forward to working with you during your next visit to Westside Lexus!

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