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Westside Lexus

Houston, TX

4.8
7,010 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,010 reviews

July 02, 2020

Went well with financing. Louis was informative but I thought I was getting a car with GPS. The tint was done with out me asking. Not done very well. More

by STEPHANIEEMMEL
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
Jul 05, 2020 -

Westside Lexus responded

Stephanie - I'm sorry to hear that you are not completely satisfied. I'd like to speak with you directly to see if we can address your concerns - would you consider giving me a call? Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 02, 2020

As usual received outstanding service from all the departments I used. Exceeded my expectations and I appreciate the quick processing in a process that is very involved. Thanks to all! More

by Patty
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Westside Lexus responded

Hi Patty, thank you for reviewing Westside Lexus. I am so glad to hear that our team provided you with the five-star service that we strive for! We look forward to taking care of you next time.

July 02, 2020

I had the best experience at Westside Lexus buying my new Lexus RX 350, with Mary Margaret McGowan, my sales consultant, who is a true jewel at the dealership! Wish I could get one of the Lexus crystal desk More

by MAGDICKSON
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Jul 05, 2020 -

Westside Lexus responded

Thank you for the five stars! We are so glad Mary Margaret took good care of you here at Westside Lexus. We will be sure to let her know that you appreciate her help, and let her know that you enjoyed her paperweights!

July 01, 2020

I bought my first Lexus from Jeffery in 2006. And I came back 14 years later for my second Lexus. He made the process effortless. He was remarkable. He almost knew the questions I was going to ask. Thank More

by Renée
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Westside Lexus responded

Renée - Thank you so much for coming back to Westside Lexus! We love to hear that Jeff made the buying process seamless. It's our pleasure to assist you and we hope that you're enjoying your new vehicle.

July 01, 2020

Service is most important thing all are trained to do Very good experience in every area we had contact. Would definitely use again Price was very fair More

by byjocap
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Stanfield
Jul 02, 2020 -

Westside Lexus responded

Thank you for trusting the Westside Lexus team to get the job done! We look forward to working with you in the future.

July 01, 2020

super Super visit at your dealership I would recommend to everyone....Danny Garza went above and beyond expectations he was a buyers dream very helpful with More

by texlebah_47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Westside Lexus responded

Thank you for reviewing Westside Lexus and for giving a shout out to Danny. We're thrilled to hear that he provided you with the five-star service that we strive for!

June 30, 2020

Our purchase was easy, efficient and an enjoyable experience. David Wasaff did a great job as did Judy in the Business office. Thx for good CV19 protocol. More

by caroline.devine
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Westside Lexus responded

Thank you for shopping at Westside Lexus, Caroline! I'm glad to hear that David and Judy provided you with such an enjoyable experience. We hope you love your new vehicle!

June 30, 2020

Excellent and professional service in a virtual “family environment”. I wish to avoid spending unnecessary time at a car dealership and that is exactly what I like about Lexus Westside ... thank you Lou More

by wagnerhans
Recommend Dealer
Yes
Employees Worked With
Louis Blackmon
Jun 30, 2020 -

Westside Lexus responded

Thank you for the 5-star review! We are happy to hear that our team provided the excellent service we pride ourselves on at Westside Lexus. We will certainly let Louis know that you appreciate the help!

June 30, 2020

Shannon George made purchasing a vehicle a pleasant experience again. I scheduled a time to come visit the dealership and Shannon make sure the vehicle I ended up purchasing was up front waiting for us More

by SONCHAU18
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Westside Lexus responded

Thank you for taking the time to review us! It's great to hear that Shannon provided you with such an enjoyable car buying experience. We're lucky to have your business at Westside Lexus and wish you safe travels in your new ride!

June 30, 2020

Excellent seamless process. The Westside team was indeed a pleasure to work with and very accommodating. we throughly enjoyed working with James and Shekhar and look forward to doing so again. More

by Michaele.johnson
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Westside Lexus responded

Hi Michaele - We love to hear that our customers are enjoying their time working with our Westside Lexus team. Thank you for the rave review! We wish you safe driving and look forward to assisting you with future purchases.

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