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Westside Lexus

Houston, TX

4.8
7,010 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,010 reviews

July 09, 2020

Great and profesional service from the sales person. I will buy more lexus vehicles amd recommend them to my friends in the future. Thanks thanks More

by Henry Rincon
Recommend Dealer
Yes
Employees Worked With
Frank Mata
Jul 09, 2020 -

Westside Lexus responded

Thank you for the review, Henry! It was our pleasure to work with you here at Westside Lexus, and it means a lot to know that you will recommend us to others. We hope to see you again sometime!

July 09, 2020

I started at the website. From there I was able to narrow down the cars I wanted to test drive. Jim was very knowledgeable, forthcoming with information, and very helpful and professional. I had been referre More

by Fuquada
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Westside Lexus responded

It made our day to hear that Jim worked diligently to find you a vehicle and that he earned your business. At Westside Lexus, our team strives to go above and beyond to ensure guests get on the road in the perfect car. Thank you for shopping with us and enjoy your new ride!

July 09, 2020

Shannon is excellent. Very easy to work with and very kind and David is top notch as well. If I needed anything- they were always available More

by LAURIE.REESE
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Westside Lexus responded

Laurie, thank you for sharing your positive feedback. Shannon and David are both great to work with and will be honored to read your review. It's a privilege to have earned your business at Westside Lexus!

July 08, 2020

It is always a pleasure to buy/lease a car at Westside. No “car salesman” experience. There is no pressure and Jeffrey Byers always gives you several scenarios in getting a new car. More

by kathybarry
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 08, 2020 -

Westside Lexus responded

Thank you for the five stars! We are so glad you enjoyed working with Jeffrey here at Westside Lexus. We will certainly let him know that you appreciate his help!

July 08, 2020

First and foremost, I was very impressed with Merrell Middleton. He was so helpful and made buying my car less stressful than I expected. I really appreciate all the hard work he did. I have already reco More

by Fran1957
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Westside Lexus responded

Thank you for sharing your five-star experience buying a new car at Westside Lexus, Fran! Merrell is certainly an invaluable member of our sales team, and we all take pride in ensuring that our customers have a stress-free time. We're grateful for your endorsement and hope to see you (and your friends!) again soon!

July 08, 2020

Bought a 2019 RX 350. Minor issues were handled professionally and in timely manner. Would recommend this dealership to family and friends We love our RX 350 More

by OMEGASSINGH
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Westside Lexus responded

Thank you for reviewing Westside Lexus. I'm glad to hear that our team took care of everything to get you. We are even happier to hear that you love your Lexus RX 350 and we wish you safe travels!

July 07, 2020

Great experience. We definitely recommend for anybody interested in purchasing a Lexus. They have many opportunities for various models of certified pre owned vehicles and good deals. More

by Rafaela.penachioni
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Westside Lexus responded

Rafaela, we appreciate you taking the time to share your feedback for Westside Lexus. We take pride in our extensive inventory as it's our goal to make sure every customer can find a vehicle that works perfectly for them. It is a pleasure to have your business and we hope to see you in the future!

July 07, 2020

Just bought a RX350. Great car, great deal and great services. Desmond Johnson is knowledgeable, courteous, helpful and very professional salesperson. Will do business again. More

by tuanvle1000
Recommend Dealer
Yes
Employees Worked With
Kevin Jacobson, Louis Blackmon, Desmond Johnson
Jul 07, 2020 -

Westside Lexus responded

Congratulations on your Lexus RX300! We love to hear that you got a great deal and great service with us at Westside Lexus. Thank you for the wonderful review. We can't wait to work with you in the future!

July 07, 2020

The west side Lexus has been great. Over the last 8 years since we moved to Texas we have only purchased Lexus cars from this dealership. This is due to 2 reasons. Jeff Margolis the sales manatee is More

by DONALD_LANGER
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Jul 07, 2020 -

Westside Lexus responded

Thank you for the 5-star review! We are so glad that you and your wife enjoy working with Jeff, Charles, and our team at Westside Lexus. We are grateful for your longtime business, and we look forward to your next visit!

July 07, 2020

Everyone we encountered was polite. But it was July 3 and there were a lot of people apparently on vacation. Everyone we encountered was filling in for someone else, which caused things to be slow and in som More

by randcmarshall
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Westside Lexus responded

We strive to offer a seamless experience for guests and I apologize for the delays and confusion during your recent visit. As mentioned, we were short-staffed, however, I'd like to make sure that we learn from our mistakes and provide better service moving forward. If you would like us to address any additional details, please give me a call. Thank you for your business, James Breaux - General Sales Manager - 1 (281) 558-3030

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