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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
6,697 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,697 reviews

April 20, 2024

Very friendly employees. Our salesperson did not follow through with some of the things we agreed to. Very disappointed in his lack of concern after sale. More

by ASIANLEP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Dallos
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Westside Lexus responded

I'm sorry to read about your disappointment with the follow-up and after-sales communication. We aim for complete customer satisfaction and it seems we fell short in this instance. If you're open to discussing this further, please reach out so we can work towards a resolution together and restore your faith in us. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 20, 2024

Jeffrey and the gentleman in finance did a great job. I appreciate the manner in which my concerns were addressed. More

by jwcain1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Westside Lexus responded

We're glad to know that our team at Westside Lexus was able to address your concerns effectively. Thank you for the positive feedback, we appreciate it!

April 20, 2024

Mr Sparrow is an awesome person to work with who give you 360* view of the product More

by KIRAN_0711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tuan Sparrow
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Apr 22, 2024 -

Westside Lexus responded

Thank you, Kiran, for stopping by to leave Westside Lexus a wonderful review!

April 20, 2024

She is just perfect as a sale consultan I 100% recommend , so patience and so profesional she makes sure you leave the dealership satisfied, I really love her profesionalism. More

by manguejulieta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Westside Lexus responded

We're delighted to know that you had a positive experience with our sales consultant at Westside Lexus. We strive for professionalism and satisfaction, so it's great to see we hit the mark! Thanks for your recommendation!

April 19, 2024

One of the best experiences I’ve ever had buying a car. John Loving did absolutely everything that he said he would and more. More

by jimmycagle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Westside Lexus responded

We're so glad to know that you had a great car buying experience with us at Westside Lexus! It's wonderful to see John and our team lived up to your expectations. Safe travels in your new vehicle!

April 19, 2024

Unable to get assistance from anyone at west side Lexus with a blue title that showing salvage at DMV. Purchase vehicle and title is showing salvage at the DMV. Left several messages and no one seems inter More

by Pms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Breaux
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clarice Schlinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Pms responded

Insurance company paid claim to west side. We are requesting the insurance company name per Texas dmv to confirm why title is reporting salvage.

Apr 29, 2024 -

Westside Lexus responded

I'm sorry to hear you are unhappy with your experience. However, our team has done all we can to accommodate you even though you did not purchase from our location. We always strive to ensure all our customers are happy so please reach out to me directly, if there is anything further you wish to discuss. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

May 01, 2024 -

Pms responded

Mr Breaux Thank you for your response, However, the person I purchased it from purchased it from you. After countless hours of researching, I found out that West side Lexus owner retained my vehicle which was deemed a total loss 9-11-2019. West Lexus Corp was paid on 12/13/2019 by unique insurance for the total loss vehicle. West side Lexus then turned around and sold ithis total loss vehicle to dealership I bought it from. West side Lexus title dept then waited a year and reported the title salvage. Now, I am stuck with a vehicle I paid 40k. worth $300. Upon doing more research, West side Lexus sold this vehicle without disclosing any information pertaining to salvage title for the vehicle nor are they authorized to sell salvage vehicles. So the BLUE title I have in hand currently was given to me under false pretense and it all comes back to Westside Lexus!!! Mr Breaux if you are so concerned about your customers satisfaction as you say WESTSIDE LEXUS/WEST LEXUS CORP need to find a resolution for this issue.

April 19, 2024

The staff provided goof services. They were efficient, professional and friendly. After sale service was good too. More

by Li
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Westside Lexus responded

Li, we're glad to know you had a positive experience with our team at Westside Lexus. Thanks for highlighting our efficiency and professionalism!

April 18, 2024

This delearship is outstanding in service. Employees are very courteous and helpful. They are awesome. More

by edithbmallari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney -tech
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Apr 18, 2024 -

Westside Lexus responded

Edith, we're so glad to know you had an outstanding experience at Westside Lexus! Thanks for highlighting our service and team. We appreciate your support!

April 17, 2024

I've had a very positive experience working with Andrew. He is a consummate professional and proactive about communicating and keeping me informed on the status of my vehicle that is being serviced. More

by jaime.mani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Westside Lexus responded

Jaime, we're delighted to know that Andrew provided you with a positive experience at Westside Lexus. We always aim for clear communication and top-notch service! Thanks for your review.

April 17, 2024

An A+ experience with Danny Garza, Anil Sharma, and the entire Westside Lexus team. So thankful for you! More

by steved
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Westside Lexus responded

Steve, we're delighted to know that Danny, Anil, and the rest of our team at Westside Lexus provided you with an A+ experience. We appreciate your kind words!

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