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Westside Lexus

Houston, TX

4.8
6,696 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,696 reviews

May 16, 2024

We had a complicated repair that drug on for several months due to a back ordered part. All of that was out of Daniel’s control. He was courteous, professional, and kept us informed along the way. He ma More

by Carrfamily1999
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Westside Lexus responded

We're glad to know that despite the delay, you had a positive experience with our team at Westside Lexus. We'll make sure Daniel knows how much his professionalism and communication were appreciated during your repair process. Thanks for sticking with us!

May 15, 2024

I can't say enough good things about these folks. Westside Lexus makes purchasing a new vehicle a pleasurable experience from start to delivery. This is our third Lexus purchase from Westside and we More

by TSOWELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Westside Lexus responded

We're so glad to know that you've had consistently great experiences with us at Westside Lexus. Thank you for your loyalty and support! Enjoy your new vehicle!

May 15, 2024

Great to work with. Not pushy. Welcoming and friendly. Will use them again. Will refer More

by twhitein281
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Westside Lexus responded

It was our pleasure to assist you. Thank you from all of us here at Westside Lexus!

May 15, 2024

Very disappointed in the financing process. Car is fully paid off and I do not know who has possesion of the title. More

by sherring25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Westside Lexus responded

I'm sorry to learn about your frustration with the financing process. I understand how important it is for you to have clarity regarding your title, and I want to help resolve this issue promptly. Please reach out directly so that we can assist you further in this matter. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

May 14, 2024

Jeffrey Byers has been my personal salesperson for 29 years, and I would highly recommend him to anyone looking for great service, attention to detail, willingness to help and personable service.. More

by dianalynn77056
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Westside Lexus responded

Diana, we're so glad to know that you've had such a long and positive relationship with Jeffrey here at Westside Lexus. Thank you for your recommendation, we truly appreciate it!

May 14, 2024

Nicholas was helpful, informative, and supportive during our car purchase! We appreciate the attention to detail from him and Sam in financing. More

by Princess.721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Westside Lexus responded

We're glad to know that Nicholas and Sam provided you with the support needed during your car purchase at Westside Lexus. We appreciate your kind words about our team's attention to detail!

May 13, 2024

The people were very courteous. Everything went fast and they worked with me. I was very impressed with them. The place is very orderly. More

by ask71356
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Westside Lexus responded

We're glad to know you had a positive experience with our team at Westside Lexus. We always aim for efficiency and courtesy in all we do, so it's great to see that reflected in your visit!

May 13, 2024

I recently had the pleasure of purchasing a car from Westside Lexus, Houston, Texas. Chong Lee, who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in her field. I highl More

by khkamalov
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Westside Lexus responded

It's great to know that Chong provided you with such a positive experience at Westside Lexus. We appreciate your recommendation and are here for any of your future needs!

May 12, 2024

very friendly environment, and professional and knowledgeable stuff to work with, great experience to purchase vehicle More

by yangyu27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Westside Lexus responded

We're delighted to know you had a great experience with our team at Westside Lexus. We strive for professionalism and knowledge in all we do, so it's wonderful to see that reflected in your visit. Enjoy your new vehicle!

May 12, 2024

Súper complacida con el trabajo de Nick Dallos’s una súper atención y buen trato More

by Patricia Gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Westside Lexus responded

Hola, Patricia! Felicidades por su nueva compra. Gracias por elegir hacer negocios con Nick en Westside Lexus. Esperamos que tenga un buen día!

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