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Westside Lexus

Houston, TX

4.8
6,591 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,591 reviews

March 30, 2021

Jeffery and team offered the best car buying experience. The dealership is immaculate and commensurate with the high level of service and care provided by the team. More

by jm_houtx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that Jeffrey delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

March 30, 2021

I like overall experience good service good price best of all customer first they need a bigger waiting room also more food snacks or popcorn and more drinks More

by WHORAMBO1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer, Dallas Chamberlain
Mar 31, 2021 -

Westside Lexus responded

Thank you for your feedback! We are happy to hear that you had such a positive experience with our team, and we will take your comments about our waiting room into consideration going forward. Drive safely and have a wonderful day!

March 30, 2021

Joey Broussard and his team were very knowledgeable and helpful in the buying process. I Would definitely recommend him to others. Thank you so much More

by puno.trisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Westside Lexus responded

Your recommendation means the world to us, and we are proud to have earned your business. It makes our day to see that Joey took such great care of you and we look forward to helping you again at your next visit to Westside Lexus!

March 30, 2021

I enjoyed my first experience with John Loving and Westside a few years ago, so it was an easy choice to return for my current vehicle needs. More

by waynekg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a good experience working with John and our team at Westside Lexus, and we will certainly pass along your kind words. We are proud that we earned your returning business, and we look forward to your next visit!

March 29, 2021

Went there for the first time w/ my wife to buy a new Lexus for her. Best new car buying experience I've ever had. The salesperson - Desmond Johnson - was an informed, un-pushy, good-listening, total p More

by tramtom
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Desmond Johnson
Mar 29, 2021 -

Westside Lexus responded

"Best new car buying experience I've ever had" makes for a great review! Thank you for trusting us with such an important purchase and sharing such excellent feedback about Desmon and Mike. We are delighted that they earned your recommendation and five-star review. All of us at Westside Lexus wish your wife safe driving in her new Lexus!

March 29, 2021

Sales person Shannon is 10 Stars!!! Smooth communication Sales person Shannon is 10 Stars!!! Smooth communication and an smooth process of all. One very important part we love, he was very honest and clea More

by eddieyasushi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Westside Lexus responded

Eddie - Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a great experience working with Shannon. Drive safely in your new vehicle, and we hope to see you back at Westside Lexus!

March 29, 2021

Very effective, efficient and courteous service. Jeffery Byers was able to meet on my schedule and he handled things seamlessly.. Travis Buck walked me through the electronics and other owner operating item More

by moleary0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer, Travis Buck
Mar 29, 2021 -

Westside Lexus responded

"effective, efficient and courteous" are all words we love to see. Thank you so much for sharing this excellent feedback about Jeffery, Travis, and Mike! We hope that you absolutely love your new vehicle. - Westside Lexus team

March 29, 2021

My purchase of a certified pre-owned car was an all around great experience all around. No pressure and a stemless transaction every step of the way. I completely recommend the team at Westside. A spe More

by mgoodwin7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with Manuel and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you again down the road!

March 29, 2021

West side Lexus has continued to provide outstanding service to us, both for our recent purchase as well as ongoing service for our prior LC570 purchase. Desmond has done a great job for us, as has C More

by aek65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Mar 30, 2021 -

Westside Lexus responded

Thank you so much for your repeat business! We are very glad to hear that you've been satisfied with our service and we appreciate you mentioning Desmond and Chris. Safe travels and hope to see you next time at Westside Lexus!

March 29, 2021

I have been buying cars and leasing from Westside Lexus since 1983. Best service and sales! Jeffery Byers sold me my first car back in 1983 and he is still my go to Sales person. He is the best! More

by cbeach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Westside Lexus responded

Thank you so much for your longtime business and support! It really means a lot that you've been able to depend on Jeffery for almost 30 years for all of your car-buying needs. Our team at Westside Lexus is grateful for your review and we hope that your new vehicle is treating you well!

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