Back

Westside Lexus

Houston, TX

4.8
6,591 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership

12000 Katy Fwy

Houston, TX

77079

Directions

By Type

Showing 6,591 reviews

April 09, 2021

I live in Seabrook and was definitely worth the drive for me. I’ve been shopping for the right vehicle for a few months and the connection and customer service is what made me decide to purchase my vehicle t More

by rbamrhine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mata
Apr 09, 2021 -

Westside Lexus responded

Thank you so much for recommending Westside Lexus! We really appreciate you making the trip to see us and are delighted to hear that you had a five-star experience working with Frank. Safe travels in your new vehicle!

April 09, 2021

Very profesional, courteous and many thanks to Mr. Joey Broussard for overinflated all our needs and making it easy to purchase our 4th Lexus. Thanks More

by j.delgado6053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Apr 12, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Westside Lexus, and we will certainly let Joey know that you appreciate his help. We hope that you continue to enjoy your new ride!

April 08, 2021

Professional, efficient, courteous from the moment I walked in. I. was taken care of promptly and all of my questions and concerns were addressed in a comfortable atmosphere. More

by david
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Westside Lexus responded

David, thank you for choosing Westside Lexus! It was a pleasure to assist you and it means a lot to hear that you are a happy customer. We wish you many safe and happy travels ahead!

April 08, 2021

West side Lexus dealership is a First Class dealership. The facility is inviting and comfortable. The Sales, Service, and Financial department personnel are friendly and accommodating and most efficient.i More

by schroe1933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
Apr 08, 2021 -

Westside Lexus responded

We couldn't have asked for a better review! Your confidence in our whole team means the absolute world to us. We're so lucky to have you in the Westside Lexus family!

April 08, 2021

Financial Department Sucks. It has been more than five weeks since I had an accident, and yet to get a correct letter of Guarantee.. If it was not for Mary then I would not purchase any Lexux. More

by BRIJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Westside Lexus responded

I am sorry to hear about the delay regarding your letter of guarantee. We never want to inconvenience a guest, so it is disappointing that you haven't received the prompt, seamless service we expect from our team. I would like to ensure that your concerns are addressed as quickly as possible. I will look for your contact information, but please feel free to reach out to me as well. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

April 07, 2021

Salesman was very helpful. Knew the vehicle I wanted and showed me several options. I would give him 10 stars ☆. I would refer others to him that are looking for a great used Lexus. More

by drh13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
Apr 07, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you again down the road!

April 07, 2021

Great experience! I really enjoyed this car buying experience and will definitely work with Westside again when in the market for a new vehicle. Thanks again! More

by jcarroll11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Westside Lexus responded

It makes our day to hear that you enjoyed working with our Westside Lexus team to get into your new vehicle. Thank you so much for your business! We wish you safe and happy driving.

April 07, 2021

Lexus IS been one the most brand and car best quality luxury technology number one prices comparable with other products on market none it’s like Lexus l love this # 4 l hope continue driving my Lexus th More

by angelymunoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us five stars! We are pleased to hear that you enjoy working with us here at Westside Lexus, and we look forward to your next visit!

April 07, 2021

Overall, had a great experience. The sales rep was very helpful from beginning to end. He gave us a great deal and would definitely recommend to family and friends. More

by MonaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Westside Lexus responded

Mona, we are grateful for your business and your excellent recommendation of our team. Thank you from all of us at Westside Lexus and safe travels in your new car!

April 07, 2021

Mary Margaret McGowan has helped my husband & me for 20 yrs. We wouldn’t drive any vehicle but a Lexus & we will always purchase from Mary Margaret!!! She’s THE BEST‼️ She’s so knowledgeable, kind & patien More

by Melinda Berkman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex brought my car to me last wk & explained everything to me about the car. He was very patient, & had already programmed many things on the NX. Wonderful!!!, Nam Pham
Apr 07, 2021 -

Westside Lexus responded

Melinda, thank you for taking the time to leave us a review! We couldn't be happier to hear that Mary Margaret has taken good care of you and your husband here at Westside Lexus, and we will certainly let her know that you appreciate her help. We are grateful for your returning business, and we hope that you continue to enjoy your new car!

...
297
...