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Westside Lexus

Houston, TX

4.8
6,590 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,590 reviews

April 14, 2021

It is my first time purchase from the Lexus and it was a good experience for me and also I was satisfied by sallee and financial services. More

by Jalal Kamyabi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I couldn’t remember the financial service employee. Whom sat on the first station., Gonzo Jimenez
Apr 15, 2021 -

Westside Lexus responded

Jalal - We appreciate you allowing us the chance to earn your business and are so glad to hear that you're satisfied with our service. Thank you for joining the Westside Lexus family! We wish you many safe miles in your new ride.

April 13, 2021

Very friendly service. No pressure to buy. Finance dept. very helpful and made process easy. Great selection of used and new cars to choose from. Sales rep. was very knowledgeable and kept us informed of n More

by jtdavies08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Thank you for the wonderful feedback about our service and inventory! We love to hear that you had a pressure-free car-buying experience. All of us at Westside Lexus are grateful for your business and we wish you safe driving!

April 13, 2021

Just bought a car from you yesterday. Mike Nelson did a terrific job. No pressure. Fast and easy. He made the whole process a pleasure. Great job. More

by nanderson9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Congratulations on your new vehicle! We are delighted to hear that Mike made the buying process easy and we really appreciate you taking time to commend him. Thank you from our Westside Lexus team!

Apr 13, 2021 -

nanderson9 responded

Believe me, it was my pleasure.

April 13, 2021

Love the customer service. John loving made my experience very enjoyable. I’ve learned more about my new car and am enjoying it’s many features. Was thrilled to meet “The Genius “ and his role in the Lexus More

by BBAKE467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
Apr 14, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a great experience working with John. Drive safely in your new vehicle, and congratulations! We hope to see you back at Westside Lexus for your first oil change!

April 13, 2021

Chong Lee was an amazing salesperson. I told my SO I would be buying a car that day. I did one test drive, loaned it to go to other dealers, didn't even test drive anything else, came back and bought th More

by Ariel Stewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Thank you for the great review, Ariel! We appreciate your support and are thrilled to hear that you had such a successful experience working with Chong and the Westside Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back for your first oil change!

April 13, 2021

Great facility and the people are knowledgeable, helpful, and very friendly. No high pressure antics by the sales force. I would highly recommend Westside for new car purchases and for any service n More

by WPAKALKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a pressure-free and enjoyable purchase experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you again down the road!

April 12, 2021

Our salesman was Hai Do. He was so nice and really went above and beyond to make sure we were satisfied and that everything went smoothly! This was probably one of the best experiences we've ever had gett More

by NMAPES3
Recommend Dealer
Yes
Employees Worked With
Hai Do
Apr 13, 2021 -

Westside Lexus responded

We are thrilled that Hai Do went the extra mile to make you a happy customer! Thank you from all of us at Westside Lexus and congratulations on your new car!

April 12, 2021

We had a great experience buying our second Lexus with Alex Winnicki.!!! Thank you so much! All personnel involved in our purchase of our Lexus were so helpfu! More

by Ntg1750
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Thank you for reviewing Westside Lexus. It is great to hear that Alex helped you purchase your second Lexus vehicle. On behalf of all of us, congrats and safe travels!

April 11, 2021

Very nice, people are very friendly. Did not like the time spend coming to a fair price eon my trade unit on the purchase of the new car. Also being charged over the retail price of a wether tech mat for More

by JDGD01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Westside Lexus responded

While I am glad to hear that you are enjoying your SUV, I am sorry to hear about the frustrations that arose. If you'd like to discuss your experience with us, I am here to take your call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 11, 2021

Easy and clear process. Danny Garza was as clear and cooperative as I hoped for. All options were clearly explained without pressure to add cost. More

by Tom Cook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Westside Lexus responded

Tom - thank you for trusting Westside Lexus with your business!

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