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Westside Lexus

Houston, TX

4.8
6,590 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,590 reviews

April 16, 2021

I love this place, the stuff are very professional and attention to details and very patient to answer all my questions and concerns! Would definitely recommend to friends and family! More

by JWITTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Westside Lexus responded

Thank you for your business and your wonderful recommendation of our team! We are thrilled to have you as a customer here at Westside Lexus. Drive safely!

April 16, 2021

They provide an amazing experience and service at Westside service. Service was prompt and efficient and friendly. My experience with Mike Gonzales was simply amazing. More

by tinyroset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Westside Lexus responded

We are thrilled that Mike and the team could deliver five-star service! Thank you for choosing Westside Lexus and taking the time to review us. Safe travels!

April 16, 2021

Mark Solomon the salesman was very nice and professional.The place was nice and clean with free coffee and free water which I enjoyed.Keep it up.Thank you for very good hospitality. More

by torrex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Westside Lexus responded

It's great to see this wonderful feedback about our service and facilities. Thank you for mentioning Mark! We hope that you are loving your new vehicle. - Westside Lexus team

April 16, 2021

John provided excellent customer service. Great with communication and helped find the car with the interior and exterior color and helping find the right option for me. More

by ALYSSA_HUGHES96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Westside Lexus responded

Alyssa, thank you for taking the time to leave us a review! We couldn't be happier to hear that John took such good care of you here at Westside Lexus, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

April 15, 2021

Have purchased 6 cars from Mary Margaret, always a good experience. Recent purchase also worked with Gonzo, such nice , knowledgeable staff!!! Highly recommend Westside Lexus. More

by robert-wilkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer, Gonzo Jimenez
Apr 16, 2021 -

Westside Lexus responded

Robert, thank you for the review! We couldn't be more grateful for your returning business here at Westside Lexus, and we will certainly let Gonzo and Mary Margaret know that you appreciate their help. We look forward to your next visit!

April 15, 2021

I am mixed about this dealership. I want to give them 1 star because I had several issues. I also want to give them 5 stars because they did resolve each issue. Even if I had to be very firm about the re More

by EVAALCORN
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us this review and feedback. I do apologize for the issues you experienced, but I am pleased to hear that we were able to resolve them for you. I will be sure to use this as a learning experience and work to improve our process going forward, and if there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 15, 2021

Everyone was customer friendly, that made things a lot easier. I dealt with Jeff Margolis and JT and they answered every question with professional and patience! More

by DCHAT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Apr 16, 2021 -

Westside Lexus responded

We are thrilled that Jeff and JT made you feel so welcome and well taken care of! Thank you for choosing Westside Lexus and taking the time to leave us a great review. Safe travels ahead!

April 15, 2021

The building is amazing and as soon as you walk in the staff was nice and attentive, right away we felt at home. Dallas was our sales representative she was so nice and made the deal so fast and easy wi More

by CARRILLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Chamberlain
Apr 16, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Dallas took such good care of you here at Westside Lexus, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your new ride!

April 14, 2021

Very professional service and they delivered on their promises. Tim Easterling is the best salesman and he is very knowledgeable. Westside Lexus is a full service dealership. More

by kkayet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Apr 14, 2021 -

Westside Lexus responded

Thank you for your confidence in Tim and the rest of our team! We're so lucky to have you as a Westside Lexus customer!

April 14, 2021

Beautiful facility, very warm and inviting atmosphere. A+ service when buying a car! Jeff Margolis was knowledgeable and professional. The customer service he gave was very much appreciated. More

by sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra, Jeff Margolis
Apr 15, 2021 -

Westside Lexus responded

Sal - Thank you so much for the excellent feedback about our service and facilities! We love to hear that Jeff could assist with your purchase. Safe driving in your new vehicle and we hope to see you again at Westside Lexus!

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