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Westside Lexus

Houston, TX

4.8
6,590 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,590 reviews

April 28, 2021

Good customer relations, warm reception, well cultured people, good listeners, clean very neat environments, practicing social distances , great technology systems.. I will recommend to friends. More

by bolatitodada
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Apr 28, 2021 -

Westside Lexus responded

Thank you for your kind words! We're so glad to hear that your visit to Westside Lexus was everything you'd hoped for and we'll be sure to pass your compliments along to the team. We are grateful for your business and hope to see you again soon!

April 28, 2021

Very easy to deal with. Very eager to make sure you get great service and truly want to make you happy on every aspect. Will purchase again because of that. More

by mikt9004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Westside Lexus responded

Hi! We're so happy to hear that you had a great experience at Westside Lexus. It's our goal to make the sales process as simple and hassle-free as we can! Enjoy your ride, and we hope to see you again in the future!

April 28, 2021

Catalina was great and made it easy and quick!! She also followed up on my requests promptly!! I would consider for my second vehicle too!! More

by Nick Patel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Nick Patel responded

Catalina was great and made it easy and quick!! She also followed up on my requests promptly!! I would consider for my second vehicle too!!

Apr 28, 2021 -

Westside Lexus responded

Hi Nick - We appreciate you taking the time to share your kind words about Catalina. It is gratifying to know that she took such great care of you and earned your recommendation. Thank you from all of us at Westside Lexus and safe travels in your new car!

April 28, 2021

Joey was very attentive with great follow-up. Provided Joey was very attentive with great follow-up. Provided weekly updates on car and delivery date. After sale process was smooth and work through More

by solaja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that Joey went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

April 27, 2021

Excellent service. Sales lady very professional and attentive I will recommend west side Lexus. I will come back again to purchase another car in the future! More

by gustavopena30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Westside Lexus responded

Thank you so much for recommending Westside Lexus! We love to hear that you had a professional car-buying experience and are so glad that you're a satisfied customer. Hope to see you next time!

April 27, 2021

Everyone was very nice & courteous & so very clean...The sales rep & finance team were very professional & knowledgeable... I would invite my friends to visit the dealership. Love my vehicle.... More

by sylviadgarza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Westside Lexus responded

Sylvia - It makes us smile to hear that you love your new car. Thank you for trusting Westside Lexus with this purchase! We really appreciate this positive feedback and are grateful for your support.

April 27, 2021

AMAZING! Jeffrey was kind, thoughtful and very attentive to my questions and concerns. I most appreciated the time Alex took with me to show me what all my new Lexus could do! He was patient and very info More

by TIFSIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
Apr 27, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that Jeffrey and Alex went the extra mile to assist with your purchase. Congratulations on your new vehicle, and enjoy it! We hope to see you again at Westside Lexus!

April 27, 2021

Sam Chau provided me with detailed information about the car, price and features over the phone. Sam went extra miles to ensure I was comfortable with my decision. The communication was always clear and More

by Tai Nguyen
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Westside Lexus responded

Tai - Thank you for the great review! We strive to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with Sam. Drive safely in your new vehicle, and enjoy it! We hope to see you back at Westside Lexus down the road!

April 27, 2021

Chong Lee was incredible. The best service we have ever had shopping for a vehicle. All of Lexus warranties are amazing. Best experience ever car shopping. More

by svictoriaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Westside Lexus responded

This glowing review makes our day! Thank you for supporting Westside Lexus and highlighting Chong's great work. We wish you many safe and happy miles ahead!

April 26, 2021

The service that Frank provided to us at Westside Lexus was second to none! The car buying process is never an easy one, and I didn’t expect our first visit to this dealership to result in a purchase, but More

by Kyle P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Frank Mata
Apr 26, 2021 -

Westside Lexus responded

Thank you for the great review, Kyle! We are proud to have earned your business and happy to hear that Frank delivered such a successful and enjoyable purchase experience. Drive safely in your new vehicle, and congratulations! We hope to see you back at Westside Lexus for your first oil change!

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