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Westside Lexus

Houston, TX

4.8
6,590 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,590 reviews

May 08, 2021

Too expensive, paid $140 for oil change, coolant was not topped up, brake fluid was left out too. Not returning. I think I'll find another dealership. First experience was horrible. More

by abbeykoyi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karla Pacheco
May 24, 2021 -

Westside Lexus responded

This is a disappointing review to read. We do strive for exceptional service and competitive pricing here, and I would be more than willing to speak with you directly about what happened and see if we can clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

May 08, 2021

Excellent experience from the moment I walked in, to driving out with my new car! Mr. John Loving he’s a wonderful person he gave us the right information about the new car and he’s the best salesman More

by Majid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Westside Lexus responded

Majid - Thank you for the excellent review! We want the most for our guests, and it is great to hear that this was reflected in your time working with John. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

May 07, 2021

Worked to get me the car I wanted quickly and efficiently. Friendly service. Stayed late to close the deal. Good instruction on using the car More

by WMorgan686
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Westside Lexus responded

Thank you for shopping with us at Westside Lexus! We are thrilled to hear that our team helped you get into your new vehicle in a timely manner. Safe travels and we hope to see you for your first oil change!

May 07, 2021

The best car buying experience I have ever had. I have been buying cars for over 35 years. I would highly recommend this dealership. Thank you. More

by swilliams
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you are so confident in the Westside Lexus team to get the job done. Drive safely in your new vehicle, and we hope to see you again down the road!

May 07, 2021

I love my used vehicle and although it was wholesale only with no warranty, we still had some unforeseen issues to be resolved. Westside did the right thing and I thank them and especially our sales person, More

by david_ginger_petter
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
May 07, 2021 -

Westside Lexus responded

David, thank you for taking the time to leave us this review. We are pleased to hear that Chong provided the excellent service we strive for here, and we will certainly let her know that you appreciate her help. We do aim for 5-star service, so if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

May 07, 2021

I am happy and satisfied with the Outstanding services by Mr Lauri and Mr Anil Sharma. A little disappointed though on the size of dvd installed. My expectation was the factory type dvd. More

by EMERI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Westside Lexus responded

Thank you for the great feedback! We strive to deliver professional and knowledgeable service, and it is wonderful to hear that this was reflected in your time working with Lauri and Anil. With that said, we want the most for our guests, and I would be happy to speak with you to see if I can better address your concerns. If you are interested in having this conversation, please do not hesitate to reach out. Best, Michael Lorch - Service Department Manager - 1 (281) 582-8654

May 06, 2021

Great customer service. Edwar was able to help us got the car we wanted in a timely matter. Always a great time here at Westside! More

by Karennguyen2310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Westside Lexus responded

Karen - we're delighted to hear we're achieving our goal of providing outstanding customer service. Thank you for choosing Westside Lexus and see you next time!

May 06, 2021

I had the absolute best experience with Westside Lexus! Every single person was kind, knowledgeable, and never put any pressure on anyone! I would definitely recommend them to a friend. More

by brookewilby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Westside Lexus responded

Thank you for the great review, Brooke! We appreciate your support and are happy to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you again down the road!

May 06, 2021

I purchased this car without seeing it in person because of the trust I have in West Side Lexus. All of the staff I dealt with were extraordinarily professional. Judy, Mary Margaret and Gonzo have my full More

by GARY87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
May 07, 2021 -

Westside Lexus responded

Gary - we're thrilled to hear you had a fantastic experience with your sight-unseen vehicle purchase and we're grateful to have earned your business. We'll be sure to pass your compliments along to Judy, Mary Margaret, and Gonzo for their outstanding work. Thank you for choosing the team here at Westside Lexus - it was a pleasure to serve you. Drive safe and see you next time!

May 05, 2021

Professional experience, gave me what I want in 1 hr drive out , Kim did amazing job to help me get what I want , I was glad that I went there . More

by moalsady8585
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Westside Lexus responded

Congratulations on your new car! It is wonderful to hear that Kim and the team took such great care of you and made you a happy customer. Thank you from all of us at Westside Lexus!

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