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Westside Lexus

Houston, TX

4.8
6,590 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,590 reviews

May 14, 2021

Courteous and friendly staff. Quick turnaround. Easy to work with. Knowledgeable staff about car and financing available. Answered all questions that we asked of them More

by BEM616
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Westside Lexus responded

We are thrilled that you were so well taken care of by our team! Thank you for choosing Westside Lexus and taking the time to review us. We wish you many safe and happy miles ahead!

May 13, 2021

Can’t say enough good things about Lurie Keener. One of those people you love to deal with who happens to be a car salesman. More

by TK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
May 13, 2021 -

Westside Lexus responded

Thank you for the kind words and positive rating! We'll be sure to pass the compliments along to Lurie for his pleasant demeanor and hard work. We're grateful for your business here at Westside Lexus and hope to see you back again soon!

May 13, 2021

Jonathan Teodoro was absolutely superb! He was very professional, welcoming and thorough. Plus, he gave my daughter and I Lexus pens and he gave me all of my paperwork on a Westside Lexus USB drive - More

by soniaginnette
Recommend Dealer
Yes
Employees Worked With
Alvaro Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
May 13, 2021 -

Westside Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals and we are so pleased Jonathan, Gonzo, and Alvaro were able to help you so successfully. All of us at Westside Lexus always want to make sure our customers are well informed and confident when they drive home in their new vehicles. We are grateful for your continued business and hope to see you again down the road. Let us know if we can assist you again! Have a great day!

May 13, 2021

Beautiful showroom and friendly people! Salesperson was absolutely personable and knowledgeable. Greeted politely when I arrived but the process was way too long. There 6 hours! More

by deborahsaulsberry
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Westside Lexus responded

We really appreciate your positive feedback about our team. We are sorry to hear that the process took longer than anticipated and it is disappointing that we caused any inconvenience. If there is anything we can assist you with going forward, please don't hesitate to reach out. Thank you from all of us at Westside Lexus and safe travels in your new car!

May 14, 2021 -

deborahsaulsberry responded

Thank you!

May 13, 2021

It was a pleasure working with Shekhar Shroff on the purchase of our new/second RX350. I would also like to take this opportunity and recognize Laura Brown for her support with the service requirem More

by URTEXAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Westside Lexus responded

Congratulations on your new Lexus RX 350! We are very glad to hear that you have enjoyed working with Shekhar and Laura and appreciate you taking time to share this feedback. Thank you so much for reviewing Westside Lexus!

May 13, 2021

Exceptionally clean and bright facility, with professionally dressed employees. All of the staff is very knowledgeable and experienced and happy to share all necessary information with the custom More

by SSWAN0
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
May 13, 2021 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back next time!

May 12, 2021

I had the pleasure working with Merrell Middleton and he made the experience easy, pleasant and professional, he was very knowledgeable and gave answers to all what I wanted to know. More

by Khaled
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Westside Lexus responded

Khaled, we are delighted that Merrell was so attentive and helpful during your purchase! Thank you for doing business with us here at Westside Lexus, we are proud to have earned your five-star review. Safe travels!

May 12, 2021

An absolutely wonderful experience from beginning to end. Polar opposite from my experience buying my GS from Sterling McCall! Two hours from the time we sat down with Dom until we finished with Nam and we d More

by tl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
May 12, 2021 -

Westside Lexus responded

We're flattered and delighted to hear your buying experience at Westside Lexus was exceptional. That's what we strive for! We'll be sure to pass your compliments along to Dom and Nam for getting you set up with your new vehicle in no time - we hope it exceeds your expectations! Thank you for doing business with our team and see you next time!

May 12, 2021

Love the new facility. My wife knew what she wanted. Our Salesman Kim was great, he found her the color and options she wanted. Was easy and straight forward. Kim made sure all our needs were met, all the w More

by LLOPEZ2222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that Kim went above and beyond to assist with your purchase. Congratulations to your wife on her new vehicle, and we hope to see you again at Westside Lexus!

May 12, 2021

Had a great experience , found the car I needed at the price we expected. Unfortunately this was not our first stop and they actually had what they advertised. More

by Palacios
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
May 12, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we hope that you continue to enjoy your new ride!

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